Coinmetro Reviews 610

Best crypto exchange in my opinion. Quickest customer support by far and the platform is a very convenient fiat on/off ramp. There are also great options available for both beginner and advanced crypto traders.

Great support.

I was in contact via chat with Shoba from Coinmetro support and he/she helped me perfectly and fast. Although my issue isn't solved yet, I am sure it will be very soon.

Coinmetro has decent exchange rates and now is a good alternative for Binance in countries where Binance is retreating from the market.

@kevinmurcko @Coinmetro_Oliver Can you make sure you convey my gratitude to @Coinmetro_Sophie and the support team, I put additional pressure on them on what must be an exceptional busy day and they were super fast. So thank you all x

"Regulated" but complaints or escalation process only provided after this review. Despite asking directly 3 times.

Polite practical support staff, who are definitely consistent in their "in 2 days, 5 days in a row..."

Fiat withdrawal manual and delayed

XCM can be bought but not sold to "protect holders"... Yeah...

Update: Originally 2 stars because their chat and support function is genuinely good and they not in control of finance ops. I'd been intending to modify up after funds were (eventually) received and they did follow up but they claimed it was a fake review.

It shows when a company makes you go through hoops and loops to get your account straightened out.
I might not have liked the process (getting verified), but I'm sure it will be the standard soon looking at recent news and how regulation is coming down on the bigger crypto exchanges.
Nothing to complain here. Coinmetro has been the go-to exchange for me for a longer time now. What sets them apart is the human element and the transparency. Not just talking about their support, but also on their social media you get a chance to connect with the CEO of the company and ask him questions. He will literally tell you what's up through a voice message. Never seen that anywhere else.
All pros, no cons for me here. I'd like to see XCM move to the 1 euro mark though, lol.

always good support and really happy with the platform

I have been using coinmetro for a couple of years. I feel so much trust and optimism when working with this website. Their support team is also incredibly fast, full of experts, and on top of things.

I cannot imagine a more trustworthy space for crypto.

I panicked when my phone got stolen, and with that also lost the 2fa authenticator. I then contacted support as I was afraid they could get into my account . They immediately locked my account, sent me some steps to follow. Did that, and within not even 20 minutes I had my 2fa reset so I could have the control over my account again.
Loved the way they took care of this super fast for me.

So my account was compromised and someone attempted to take my money but luckily with all the safety systems in place they were not able to do so and the account was deactivated and my money is safe. They sorted my account out and was able to get access again quickly. They communicated everything with me and was easy to contact them.

racist. they don't accept Philippines subscribers. I have a screenshot.

This company is seriously underrated.
I have contacted their customer service various times as I was just impatient with my withdrawals and got an answer within a minute.
Then, I thought there was a serious issue with their exchange platform and trade book. Turns out I was wrong. Not only did I get an explanation on what I thought was an issue, I got a complete free class on how to trade, what a market order really is, and how to best set a limit order by looking at the levels in the book. I had never heard of the term "Top of book" before. An absolute gem of a company with an amazing customer service.

Awesome customer support, super speedy with their replies and very helpful. And I love the app, very user friendly. :) Good job Cameron!

You can’t sell your XCM tokens for some stupid reason.

Coinmetro decided that their token, XCM, is worth $0.60 on the platform in the meantime XCM is trading at $0.15 on Uniswap.

They said that can’t take the price floor off to protect customers but im pretty sure they can’t take that off because probably they use XCM (worth $0.60) as collateral for some financial reason.

Another bad thing is volume, most of the days under $500k daily across all the pairs.

Stay away from it!
Very shady!

Ps: flagging my review as a fake tells a lot about Coinmetro’s company!

You can’t fix your problem and you don’t want people to talk about it!

Shame!

Pps. Apparently now people found out that the “Order Matching Engine “ it’s not working properly, so orders are getting filled in a random way and when people ask the team what’s happening they just don’t reply or saying that everything is ok.

Carlos, was clear, efficient and made me feel taken care of. He resolved the issue quickly and re assured me my funds where safe. Thanks again!

might be small for now, but definitelly the best experience with this exchange...support - amazing, ceo - transparent, company - bright future

Been using Coinmetro for more than a year now, and not only was it the best exchange when I entered the market, the company's service has only improved since I have been here. With around-the-clock customer support and almost negligible fees, it's hard to recommend anything else for someone also joining the space.

Reliable exchange. I had some issues with account verification, but in few weeks they were resolved. Now completely satisfied

Update: sometimes can't place order: "Price protection triggered! Insufficient liquidity in the book". So trades on pair really stop in this case, it's really weird

Been here since 2018 and I wouldn’t still be here if Coinmetro wasn’t a top notch exchange with an amazing team and features.

not only building the future of finance but leading by example by doing things the right way, which is not always easy in a world where we see corruption coming to the surface in places a lot of us would not have expected years ago, deteriorating leadership and a world that doesnt appear to have a clear direction.

Be sure, you'll have your crypto on THE most amazing exchange in the universe 🤩

Absolutely mint service wouldn’t deposit crypto anywhere else, support team are brilliant too! Almost instant with replies.