Great experience reaching out to CT's support team. They got right back to me and resolved a stressful issue quickly. I have loved the application for years and was pleasantly surprised to find their... See more
Company replied
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Review summary
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Great tool, using it for many of our clients to process their crypto assets. Many features with a ton of settings on how to calculate your taxes correctly. Fast loading pages even with 100k transact... See more
Company replied
Facing a problem is never fun, but it can happen. In such a case I appreciated that the Support of Cointracking did not play hide-and-seek and simply explained the (possible) cause, what they were doi... See more
I have had several problems with balances not being correct, and having the Full Service Team there to help sort things out has been a life saver. Julian has taken care of my account for 4 years and k... See more
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Company details
Written by the company
CoinTracking is the leading crypto portfolio tracker and crypto tax calculator in the market. Since 2013, CoinTracking has attracted over 1.1 million customers worldwide, including 25k+ corporate clients, with a portfolio value of over $41.5 billion. With CoinTracking, you can import your crypto trades from over 100+ exchanges by CSV or API, get your gains automatically calculated, manage your portfolio, and generate tax reports. CoinTracking supports all the newest trends like NFTs, DeFi, and DAOs to support your crypto journey. On top of its hundreds of importing options, CoinTracking offers 25+ advanced reporting features, 14 compliant accounting methods, a Full Service with professional accountants, tax reports for 100+ countries, and much more!
Contact info
Pasinger Str. 16, 82166, Gräfelfing (München), Germany
- support@cointracking.info
- cointracking.info
4.6
Excellent
297 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Very good service over all
I used the plattform for over one year.
There are many helpful additional notes on the pages for executing all the complicated processes.
But the best thing is the support actually. I had some issues and they helped me with many informations, concrete proposals and understanding.
Very good service over all
26 February 2023
Unprompted review
THAT is really customer service!
Very friendly, effective and competent support. My concern was even resolved with the adaptation of an interface within 1-2 days.
THAT is really customer service and customer orientation.
2 February 2023
Unprompted review
Cointracking knows how to treat their costumers right
Cointracking knows how to treat costumers!
Dr. Christiane Williams who helped me answered all of my questions quickly, respectfully and promptly.
I appreciate that!
28 January 2023
Unprompted review
Great support and good experience overall
As a first- time user, it took me some time to enter 2 years worth of transactions via. csv- files, but it was manageable. Then I had to check them and get rid of mistakes as reported by the system. Fortunately, I received help from the Cointracking support team. Andreas Z kindly helped me to navigate the whole procedure. I think this is a great service, considering I am using the website for free. And I got my tax report in the end. Thank you, Andreas and all the best with the website!
12 January 2023
Unprompted review
Not perfect, but still the best
Not perfect, but still the best cointracking software for serious traders. It takes a little while to learn it, but it's definitely worth learning if you are hoping to get accurate calculations.
Those who don't have many transactions might want to look elsewhere for a free solution.
9 August 2022
Unprompted review
Terrible
Terrible - if you use Binance then it is useless as the API doesn't download everything and they expect you to then spend hours importing csv files as well as entering manually some transactions. I was in the top payment tier too.
2 September 2021
Unprompted review
Great tool and great support
2 years ago, I decided to purchase "2 year unlimited" and recently I decided to go lifetime unlimited.
The support are really great and responsive, they are very polite.
The only issue is that it can take a bit of time to understand the process of importing everything and can require a lot of deleting all trades and starting fresh to figure it out which is time consuming... Perhaps a step-by-step mode for new users would ease people in?
3 July 2021
Unprompted review
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