stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
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See what reviewers are saying
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
Company replied
I'm constantly needing to email support to query why I can't withdraw my own funds. Nothing on their T's and Cs suggest a settlement timeframe needs to be allowed for but it would appear this is the c... See more
Company replied
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t reg... See more
Company replied
Company details
Written by the company
Cointree is a leading cryptocurrency exchange making crypto easy since 2013. Purchase bitcoin, ethereum and over 170 cryptocurrencies instantly.
Contact info
Melbourne, Australia
- 1300 389 414
- cointree.com
You should know
3.7
Average
580 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and straight forward
4 May 2023
Reply from Cointree
Hi Elroy,
We're glad you found our platform quick and straightforward!
Thank you for sharing your positive experience with us. We appreciate your support!
Kind regards,
The Cointree Team
Transferring coins to girlfriend the…
Transferring coins to girlfriend the confirmation needs work
1 May 2023
Reply from Cointree
Hi Darren,
Thank you for taking the time to share your experience with our platform. We appreciate your honest feedback.
At Cointree, we're always working to enhance our platform and services, our team will carefully review your concerns.
If you have any further suggestions or need assistance, please feel free to reach out to our support team. We're here to help and committed to delivering the best possible experience for all our users.
We look forward to making your future experiences with us even better!
Kind regards,
The Cointree Team
Best bitcoin app
Although payment isn’t instant for me but cointree is way better than most bitcoin apps out there I really love cointree
No bug No charges theft lol
1 May 2023
Reply from Cointree
Hi James!
We're delighted to hear you're enjoying Cointree!
Your positive feedback motivates us to keep enhancing our platform for an even better user experience.
Thank you for your support!
Kind regards,
The Cointree Team
Reply from Cointree
Hi Peter,
We are thrilled to hear!
Thanks for taking the time to share your positive experience with Cointree.
We really appreciate your feedback.
Kind regards,
The Cointree Team
Reply from Cointree
Hi Karen,
Thanks a bunch for your kind words!
We're thrilled to know that you appreciate the clarity, simplicity, and improved speed of the Cointree platform. Our team has been working hard to make the process as smooth as possible for users like you, and it's fantastic to get your positive feedback to confirm this.
We appreciate your support. If you have any questions or need help, don't hesitate to reach out. We're here for you!
Happy trading and take care!
Kind regards,
The Cointree Team
The team is fast to respond with…
The team is fast to respond with queries, security features are appropriate & you can use your choice of measures to put in place.
Deposits, withdrawals are fast & seem less!
I have been using them since 2014 Highly recommended!
28 April 2023
Unprompted review
Reply from Cointree
Hi Justin,
Wow, thanks a ton for your awesome review! It's really great to hear that you've been with Cointree since 2014 and that you're happy with our quick responses, security, and smooth transactions.
We're always working hard to make sure our platform is top-notch for our users, and it's so cool to know you'd recommend us to others.
We truly appreciate you sticking with us all these years. If you ever have any questions or need a hand, just give us a shout – we're here for you!
Take care and happy trading!
Kind regards,
The Cointree Team
Cointree Cover up
I sent coins by transfer to my wallet. Unfortunately, the address was changed after being submitted to Cointree. After further investigation, I am convinced my account was hacked when I was logged into Cointree and doing a transfer of coins. Cointree employee was rude to me and closed my account to cover up what had happened to my account. When I applied to transfer the coin to my wallet I supplied the correct address. My account and wallet address was changed after I submitted to apply for the transfer, Cointree knows what happened and is covering this up. I want my $ 325 returned. Otherwise, I will print the facts on social media. I will also complain to any Government body that is involved in such issues. Cointree could not get rid of me fast enough thinking I would accept the $ 325 loss and do nothing about it. You are wrong.
20 April 2023
Unprompted review
Reply from Cointree
Hi Johnathan,
We apologise for the confusion and frustration you may have experienced.
Our records indicate that the details surrounding your individual circumstances have been clearly and directly communicated to you through email and over the phone.
All Cointree transactions are submitted from the account holders account and confirmed via their email. At Cointree, we place the utmost importance on account security, and our team is dedicated to ensuring the safety and integrity of our customers accounts.
Please note as per our terms of service, Cointree reserves the right to refuse trading or close an account for security or compliance reasons.
Should you require any further clarification please contact our support team on 1300 389 414 Monday to Friday between 8am-5pm AEST.
Regards,
The Cointree Team
Works well
Works well, seems like a good business model if you only buy to sell and you exist in the 10% margin
2 April 2023
Reply from Cointree
Hi Jerry,
Thank you for the great feedback!
We're glad that the Cointree platform suits your trading style and that you're finding success with it. We appreciate your support!
Please do not hesitate to contact our support team if you need any assistance!
Kind regards
The Cointree Team
Reply from Cointree
Dear Steve,
Thank you so much for taking the time to share your positive experience.
We are thrilled to know that you've noticed the improvements in our platform's speed and performance. Our team has been working diligently to enhance the user experience, and it's incredibly rewarding to hear that our efforts have made a difference for you.
Your satisfaction is of the utmost importance to us, and we are committed to continually improving our services to meet the evolving needs of our users. We appreciate your continued trust and support, and we look forward to providing you with even better services in the future.
Please do not hesitate to reach out if you have any questions, concerns, or suggestions. Our team is always ready to help and eager to hear your thoughts.
Warm regards,
The Cointree Team
Easy to follow
4 April 2023
Reply from Cointree
Hi Yvonne
Thank you for sharing your wonderful experience!.
We are excited to know that you appreciate the user-friendly and straightforward design of our platform. Our team has put in significant effort to make it as intuitive as possible, and your feedback only confirms this.
Don't hesitate to contact us if you have any questions, concerns, or ideas for improvement. We are always here to help and eager to listen to your suggestions.
Once again, thank you for your generous words and for being an important part of the Cointree community. We are truly glad to have users like you!
Kind regards,
The Cointree Team
Always do prompt
3 April 2023
Reply from Cointree
Hi Hilda,
Thank you for your kind words regarding the promptness of our services.
Your feedback motivates us to keep improving, and we're grateful for your support. If you have any questions or suggestions, please don't hesitate to reach out.
Thanks again for being a valued member of the Cointree community!
Kind regards,
The Cointree Team
I am new to using crypto
I am new to using crypto
Ths far, I have not had any problems using your system
I am happy to recommend to others
29 March 2023
Reply from Cointree
Hey Praveen,
We're super glad you decided to give crypto a go and chose our platform! It's awesome to hear that you haven't had any issues using our system so far. That's what we like to hear!
Your recommendation means a lot to us, and we appreciate you spreading the good word about our platform. It's always great to know we're making our users happy.
If you have any questions or need help with anything in the future, don't hesitate to hit us up. We're here to make your crypto journey as smooth as possible!
Take care and happy trading,
The Cointree Team
They make sure transacting in any form…
They make sure transacting in any form of crypto/coins were been made so easy and simple.
28 March 2023
Reply from Cointree
Hey Suzanne,
Thanks for your fantastic review! We're stoked to know that you find transacting on our platform easy and simple.
Making crypto accessible is our top priority, and it's great to see we're hitting the mark.
We appreciate your kind words and support. If you ever need any help, just give us a shout.
We're always here for you!
The Cointree Team
Reply from Cointree
Hey Lynette,
We truly appreciate you taking the time to share your positive experience in using our app!
It's always a pleasure to hear that our users find it easy to use and quick at depositing/withdrawing their coins. We've worked hard to make our app as user-friendly and efficient as possible, and your feedback tells us we're on the right track!
Your kind words mean the world to us, and we can't thank you enough for your support. Remember, we're always here to help you with any questions or concerns you may have. So don't hesitate to reach out if you need assistance or just want to chat about crypto!
We hope you continue to enjoy using our app, and we look forward to being a part of your cryptocurrency journey. Thank you once again for your lovely review, and happy trading!
Take care and best wishes,
The Cointree Team
Easy to create an account,good…
Easy to create an account,good communication,make deposits.
Still waiting to experience the withdrawals.
30 March 2023
Reply from Cointree
Hey Tapiwa,
Thanks for sharing your experience with Cointree!
We understand your anticipation for experiencing withdrawals. Please note that the one-time 48-hour withdrawal restriction after your first deposit is detected is in place for compliance and security purposes to protect our customers' funds and information. We appreciate your understanding.
Thanks again for your kind words and support. If you need any assistance or have questions in the future, just give us a shout. We're always here to help!
Take care,
The Cointree Team
Reply from Cointree
Hi David,
We are truly grateful that you took the time to leave us a 5-star review and share your positive experience with our platform!
At Cointree, we strive to provide an easy-to-use service while prioritising the security of our users' assets and information.
It is heartening to know that you found our support helpful, as we are committed to ensuring that our customers have the assistance they need whenever they need it.
Your feedback is invaluable to us and serves as a testament to our dedication to providing the best possible experience for our users.
Thank you once again for your kind words and for choosing Cointree. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We are always here to help and support you in your cryptocurrency journey.
Kind regards,
The Cointree Team
Reply from Cointree
Hi Rajesh,
We sincerely appreciate you taking the time to leave us a 5-star review!
At Cointree, we understand that actions speak louder than words, and your concise feedback speaks volumes about your satisfaction with our services.
Our team is committed to delivering an excellent experience for all our users, and your review serves as a motivating factor for us to continue working diligently to improve and maintain the quality of our platform.
Thank you once again for your kind words and for choosing Cointree. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We are always here to help and support you in your cryptocurrency journey.
Kind regards,
I wasn’t aware that after I verified my…
I wasn’t aware that after I verified my account and deposited my account was blocked for 48 hours. It’s been a big pain
2 April 2023
Reply from Cointree
Hi Andrej,
Thank you for taking the time to share your concerns with us. We apologise for any inconvenience you may have experienced due to our security measures.
Please allow us to clarify that your account was not blocked. However, as a standard procedure, we implement a one-time, 48-hour waiting period for withdrawals after detecting a user's first deposit. This security measure is in place to deter fraudulent activity and protect the assets of all our customers.
We understand that this may cause temporary inconvenience to some users, but our primary focus is to ensure the safety and security of your funds on our platform. The 48-hour waiting period is a one-time occurrence and will not be repeated for subsequent deposits or withdrawals.
We truly appreciate your understanding and cooperation in helping us maintain a secure environment for all Cointree users. If you have any further questions or concerns, please do not hesitate to reach out to our support team. We are always here to help and provide any assistance you may need.
Thank you for choosing Cointree, and we look forward to serving you better in the future.
Kind regards,
The Cointree Team
Clarence was so helpful for newcomers…
Clarence was so helpful for newcomers to crypto currency. He explained everything also emailed us all the information regarding how cointree works.
Definitely would recommend Cointree and Clarence to anyone wanting to do Crypto
Thanks
Damien
27 March 2023
Reply from Cointree
Hi Damien,
Thank you so much for taking the time to leave us a 5-star review and for your kind words about Clarence.
We are thrilled to hear that he was able to provide you with the guidance and support you needed as a newcomer to cryptocurrency. At Cointree, we are committed to delivering exceptional customer service, and Clarence is indeed a valuable member of our team.
Your recommendation means a lot to us, and we are grateful for your trust in Cointree. We will be sure to pass along your compliments to Clarence, as we know it will bring a smile to his face and motivate him to continue providing outstanding assistance to our valued customers.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help you navigate the world of cryptocurrency with confidence.
Once again, thank you for your review and for choosing Cointree. We look forward to serving you for many years to come.
Kind regards,
The Cointree Team
The company has very good customer…
The company has very good customer service. When I asked a question, it was answered promptly.
2 March 2023
Reply from Cointree
Hi Barbara!
Thank you for taking the time to share your positive experience with our customer service.
We are thrilled to hear that your question was answered promptly and that you are satisfied with the assistance provided.
Our team is dedicated to ensuring that our customers receive the best possible support, and your feedback is incredibly important to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Warm regards,
The Cointree Team
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