stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
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See what reviewers are saying
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
Company replied
I'm constantly needing to email support to query why I can't withdraw my own funds. Nothing on their T's and Cs suggest a settlement timeframe needs to be allowed for but it would appear this is the c... See more
Company replied
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t reg... See more
Company replied
Company details
Written by the company
Cointree is a leading cryptocurrency exchange making crypto easy since 2013. Purchase bitcoin, ethereum and over 170 cryptocurrencies instantly.
Contact info
Melbourne, Australia
- 1300 389 414
- cointree.com
You should know
3.7
Average
580 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Crypto myth & fear
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t regulate crypto. And that’s where ordinary people derived their fear from.
2 January 2024
Reply from Cointree
Hi Ping,
Thanks for sharing your unique perspective on crypto investing!
We appreciate your insights and are here to support your journey.
If you ever have more thoughts to share or need assistance, feel free to reach out.
Best regards,
The Cointree Team
My account has been on hold for weeks
My account has been on hold for weeks. Everytime I try to use Cointree I keep getting "Due to unusual login activity, coin withdrawals on your account have been paused for 7 days" This has been going on for weeks. Since I opened the account I never once been able to buy/sell or trade, due to the above block and when I try to wishdraw my money I get same response. Zero customer service and they will lock your money up.
21 December 2023
Unprompted review
Reply from Cointree
Hi Phillip,
Thank you for sharing your feedback.
Security is a top priority for us, and we're constantly refining our protocols.
Rest assured, our team actively looked into your situation, and we reached out to you directly to discuss and assist.
Best regards,
The Cointree Team
they are totally scam
6 February 2023
Unprompted review
I too easy am a person that likes things to go…
I am a person that likes things to go smooth and easy. There is nothing too complicated. Keep up the good work you’re doing just fine.
15 December 2023
Unprompted review
Reply from Cointree
Hi Peter,
Thanks a bunch for your kind words!
We're thrilled to hear you appreciate the smooth experience with Cointree! We'll continue working hard to keep things just as you like them!
If you ever have more thoughts to share or need assistance, feel free to reach out.
Cheers,
The Cointree Team
support team doesn't help properly
support team doesn't help properly, i say i need to change my withdrawal bank they reply with something about who provides your wallet
1 December 2023
Reply from Cointree
Hi there,
Thank you for sharing your feedback.
We've reached out to the account holder regarding the matter in question.
If you require further assistance, please don't hesitate to get in touch.
Best regards,
The Cointree Team
Great crypto investing app
2 December 2023
Reply from Cointree
Hi there,
Your positive feedback means a lot to us!
We're here to make your crypto journey even better!
Best regards,
The Cointree Team
You blocked my account and have no one…
You blocked my account and have no one to contact you pathetic
31 October 2023
Reply from Cointree
Hi there,
Thanks for your feedback.
At Cointree, security is a top priority, and we occasionally implement protective measures to ensure a safe trading environment.
Rest assured, our team has since reached out and communicated with the account holder. If you have specific concerns or need assistance, please reach out.
Best regards,
The Cointree Team
Constant drama over getting set up
Constant drama over getting set up . Delays with your app made it a very bad experience. Then delays with transfer of money .
1 December 2023
Reply from Cointree
Hi Andy,
Thanks for your feedback.
Delays can sometimes occur due to various factors during the necessary KYC procedures.
We're glad to see you're now trading successfully. If you have any concerns or questions, we're here to help.
Kind regards,
The Cointree Team
Thank you Swyftx
I’ve been working with Swyftx for a few weeks now and have found them to be really thorough and helpful. When I first started, I had to go through a process to make sure that I knew the dangers of trading and scamming. The person I spoke to was very knowledgeable and asked me to send relevant information and documentation to make sure that I knew exactly what I was doing.
I did strike a few hiccups along the way and asked questions on the Swyftx site. I managed to speak with Cameron on the chat and he was really helpful. He pleasantly sorted the issue I had and I was quickly back in business. The dealings I have had with Swyftx have been quick and very well managed with professional expertise and kindness. I will be dealing with this Australian platform as my choice of trading and transferring to my wallet in the future.
Thank you Swyftx for being my first choice in future trading. I appreciate the assistance and the helpful advice I have received.
Kind regards
Anne T
30 November 2023
Easy to use and read
When you get used to the terminology it is very easy to use and there is so much information to help you make decisions
30 November 2023
Reply from Cointree
Hi Jennifer,
We're thrilled to hear that our platform is easy to use and provides you valuable information!
If you ever have questions or need further assistance, we're here to help!
Best regards,
The Cointree Team
fast trading
30 November 2023
Reply from Cointree
Hi Richard,
Thanks for highlighting our fast trading experience. We're glad you're enjoying the Cointree platform.
Feel free to let us know if there's anything else you need.
Best regards,
The Cointree Team
Just satisfied with what I have done
2 December 2023
Reply from Cointree
Hi Adrian,
It's great to hear you're satisfied. Keep up the good work!
If you ever need support or have questions, we're here for you.
Best regards,
The Cointree Team
Upfront and honest … straightforward
30 November 2023
Reply from Cointree
Hi Melissa,
We appreciate your acknowledgement of our upfront and honest approach!
If you have any questions or need assistance, feel free to reach out. We're here for you.
Best regards,
The Cointree Team
Pretty good but
Doesn’t show any network like Tron TRC20 with Confirmation emails in sending or transaction history. The app doesn’t as much unable el use alone
1 October 2023
Reply from Cointree
Hi Benjamin,
We appreciate your feedback.
We'd like to clarify that our platform does support Tron TRC20 network transactions.
If you're experiencing difficulties or have specific concerns about the app's usability, we'd love to assist you further.
Please reach out to our support team, and we'll do our best to enhance your experience.
Thank you for choosing Cointree!
Best regards,
The Cointree Team
No answer me and not fixing up the…
No answer me and not fixing up the problem to many emails in one
30 November 2023
Reply from Cointree
Hi Raymond,
We appreciate you reaching out and sharing your concerns.
Please know that our support team has thoroughly investigated this situation and has since been communicated to the relevant parties.
Please let us know if you need any further assistance as we're here to help.
Thank you for using Cointree!
Kind regards,
The Cointree Team
I deposited funds to the platform which…
I deposited funds to the platform which arrived and went well -
On the app it says I need to wait 48 hours, so I waited 72 hours to release the funds to my verified cold storage
Keep in mind I uploaded photos from my cold storage to the support twice as they requested to even be able to open an account with them.
Now I cannot withdraw my crypto with no apparent reason?
I got an email saying they want me to wait 7 days to withdraw my crypto to my VERIFIED WALLET?WHICH I PROVIDED THEM WITH PHOTOS AND THEY APPROVED IT.
Please take care, it might be a scam.
DO NOT DEPOSIT YOUR FUNDS TO COINTREE! BE CAREFUL.
24 November 2023
Unprompted review
Reply from Cointree
Hi there,
We appreciate you reaching out and sharing your concerns.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties.
Regarding the withdrawal restriction, it's a precautionary measure that is communicated to users after their initial deposit. This waiting period is a security feature to protect your assets and is a standard practice in the industry.
Our customer support team is eager to assist you and provide a solution that meets your needs. Please do not hesitate to reach out to us for help.
Thank you for using Cointree.
Best regards,
The Cointree Team
Have not logged into my Cointree…
Have not logged into my Cointree account for over a year. However when I did, some service was suspended and later received notice that they have closed down my account? No reason given at all.
17 November 2023
Unprompted review
Reply from Cointree
Hi there,
We sincerely appreciate your feedback.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties.
Thank you for your time.
Best regards,
The Cointree Team
Your withdraw process is a joke.
Your withdraw process is a joke.
When asking for help and switching it to my other linked account I have now gotten the exact same response 3 times in a row. You guys clearly use bots to reply to people.
It’s going to take a possible 10 business days so 2 weeks, in a world with instant bank transfers… you have got to be joking, people use to have to wait for bank transfers like this 30 yrs ago before I was born 😂😂😂😂😂😂😂😂😂
1 November 2023
Easy to use and Australian
Easy to use and Australian, great bunch of guys, highly recomended
2 November 2023
Reply from Cointree
Hi Dunken,
We are thrilled to hear!
Thanks for taking the time to share your positive experience with Cointree.
We really appreciate your feedback.
Kind regards,
The Cointree Team
Tried desperately to reach some on…
Tried desperately to reach some on helpline. No luck. Had to wait overnight, to then have same results only thought try again and hopefully new password updated, which it was. Sorry not happy.
1 November 2023
Reply from Cointree
Hi Sylvia,
We sincerely appreciate your feedback.
Please know that our support team has thoroughly investigated this situation and communicated it to the relevant parties. We're committed to addressing any such issues.
Thank you for bringing this to our attention and for using Cointree!
Best regards,
The Cointree Team
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