By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
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The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you liked the clothing and that the delivery was fast. We hope to see you again soon.
This hoodie had a completely different…
This hoodie had a completely different fit and quality than a previous hoodie I had purchased, despite being the same size and description.
28 April 2026
Reply from Cold Culture
Hello, thank you for your feedback. We’re sorry to hear the hoodie did not match the fit and quality of your previous purchase. We understand how disappointing this can be, especially when ordering the same size and item description.
Reply from Cold Culture
Thanks for your feedback! We're glad we could help quickly with the size issue and that everything worked out well. We really appreciate your support!
Bad delivery services received order yet placed…
I haven’t received my order yet placed 2 weeks ago in Europe. It should have been delivered within 1 week max. Poor delivery services, weak tracking system.
28 April 2026
Reply from Cold Culture
Hello! We are very sorry for the delay with your order. We have contacted you by email to provide a solution and an update regarding your issue.
Delivery was on time and the product…
Delivery was on time and the product quality was really good!!! Looking forward to shopping with you guys again... thankyou
27 April 2026
Reply from Cold Culture
Thanks so much for your kind words! We're really happy to hear your order arrived on time and that you loved the quality. We truly appreciate your support and can't wait to have you shop with us again!
Amazing service and amazing pieces
27 April 2026
Reply from Cold Culture
Thank you so much! We're really happy to hear that you’re enjoying both our service and our pieces. We truly appreciate your support!
Bad quality
I visited your boutique in Paris. The in-store assistance was poor. I bought a T-shirt. I really loved it when I saw it in-store, but after 2 days, I wore it for the first time and realised there was a hole on the sleeve that I didn’t notice while I was still in the shop. I think it’s unacceptable to pay that much money for a t-shirt that is so sensitive and of poor quality.
27 April 2026
Reply from Cold Culture
Hello! We are very sorry for what has happened, and indeed this is something that should not occur. We have contacted you by email to resolve your issue as quickly as possible.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you appreciate the product quality and that you liked the store. Feedback like yours motivates us to keep taking care of every detail.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you liked the product and the quality of the materials. We hope you enjoy it!
Excellent
Easy website. Fast delivery and very nice hoodie. I give the best recommendation 😊
28 April 2026
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you had a good experience with the website, the delivery, and that you like the hoodie. We truly appreciate your recommendation!
the hoodies are super well made and I…
the hoodies are super well made and I was very well satisfied with everything 100% recommended, I would just suggest to do more colors and designs of your hoodies
29 April 2026
Unprompted review
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you’re very satisfied with the quality of the hoodies and your overall experience. We also appreciate your suggestion about adding more colors and designs, and we’ll definitely take it into account for future collections.
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that the fit is perfect and that you’re pleased with the material quality. Enjoy it!
The hoodie is gorgeous
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
24 April 2026
Reply from Cold Culture
Thank you very much for your feedback! We’re really glad to hear that you liked your new sweatshirt so much. We’re sorry for the delay in processing your order and understand your concern regarding the delivery times. We take your experience into account to keep improving our service.
My friend did not get a refund from…
My friend did not get a refund from this scamming brand cold culture. Don’t buy there, stay away from this store.
Ps: store staff is rude in Barcelona.
31 March 2026
Unprompted review
Reply from Cold Culture
Hello! We are very sorry for what happened with your order. We have tried to contact you to obtain more details about your order and understand what may have happened, but we have not received a response.
If you are still experiencing any issues with your order or purchase, please do not hesitate to contact us at hello@coldcultureworldwide.com. We will be more than happy to help you!
STAY AWAY FROM COLD CULTURE.
I bought a Long Sleeve in their store in Barcelona on 31st March 2026. I came back 30 minutes later and returned the item because I thought it wasn’t that pretty after all. I did not open it, I did not wear it, the item was in pristine/new condition.
At the store, they told me it was okay and started the refund procedure. They told me my money would be back in my account in around 2-3 days. We are now on 8th May and NO money was returned whatsoever. I have tried contacting the support many times and it’s either been day long waiting time for a vague response or they completely ignored me.
I am super disappointed in this brand and I don’t recommend you buy from it! Stay away from Cold Culture at all costs, they are dishonest and disrespectful towards their customers.
I, for sure, will never buy something from this brand again.
31 March 2026
Unprompted review
Reply from Cold Culture
Hello Shizu! We’re very sorry about what happened with your order and your refund. We have contacted you by email to resolve it as soon as possible.
Easy ordering process and delivered in…
Easy ordering process and delivered in a matter of days!
Love the sweater!
27 April 2026
Reply from Cold Culture
Thank you very much for your comment! We’re glad to hear that your purchase process was easy and, above all, that you received your order so quickly. We hope you enjoy it a lot!
Reply from Cold Culture
Thank you so much for your review! We're really happy to hear you had a fantastic experience. Feedback like yours encourages us to keep doing our best. We hope to see you again soon!
Best brand ever
Cold culture is honestly the best clothing brand I have seen. I would highly recommend getting something from them.
28 April 2026
Reply from Cold Culture
Thank you so much for your review! We’re thrilled to hear that you consider Cold Culture the best brand. Feedback like yours motivates us to keep improving every day. We hope you continue enjoying our products!
Store Paris
I was in Paris to get some clothes and what to the store this employee was so nice I really liked the way he was easy going and stuff
28 April 2026
Reply from Cold Culture
Thank you so much for your kind words! We're really glad to hear you had such a positive experience in our Paris store. We'll make sure to pass your feedback on to the team—it's always great to know their effort and attitude make a difference. We hope to see you again soon!
Great service
Great service, and the Jewelry i ordered is great! I will say that the ring sizes are a bit small. But other than that, wonderful!
27 April 2026
Reply from Cold Culture
Thank you very much for your review! We’re really happy to hear that you are satisfied with the service and the jewelry you ordered. We also take note about the ring sizes to keep improving. Thank you for your support!
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