By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Reply from Cold Culture
Thank you so much for your review! We’re happy to hear that our customer service team was helpful. Thank you for your trust!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear that you’re satisfied with the service, on-time delivery, and quality. Thank you for your trust!
i was inthe store in madrid
i was inthe store in madrid, theyre really nice and helpful, beautiful store aswell!
24 April 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear that your visit to our Madrid store was such a great experience and that the team was helpful. Hope to see you again soon!
DONT BUY HERE
Tried to cancel my order they didn’t reply to my email and now I have to pay 12 euros for shipping return
21 April 2026
Unprompted review
Reply from Cold Culture
Hello! We’re sorry for what happened, but once our orders are processed, we are unable to cancel the order or make any changes. Thank you for your feedback, we will take your comment into account.
I wanted to cancel my order and send…
I wanted to cancel my order and send them a email but they didn’t reply and now it’s already shipped… I send the mail 2 hours after I ordered. And the shipping time is really long
22 April 2026
Unprompted review
Reply from Cold Culture
Shipping is processed within 24 hours, while our response time can be up to 72 hours. This means we are not always able to process order cancellation requests in time. However, you can return the order without any problem once received. We're sorry.
Reply from Cold Culture
Thanks for the support!
I wanted to make a return
I wanted to make a return, a ring that was too small, but the portal won’t accept my order number or email address. I have tried emailing the company and using the online chat which has not been successful . I don’t get any response to my emails. I am now outside the terms for returns but only due to the fact that I can’t use the portal- incredibly frustrating and annoying. I don’t know what else I can do! I also know the email address is not the problem as I continue to be bombarded by marketing emails!!!
5 April 2026
Unprompted review
Reply from Cold Culture
We’ve reached out to you by email to provide a proper solution, as we understand you had only contacted us through the chatbot and it seems it did not give you the assistance you needed.
We’re sorry for the inconvenience caused and we hope to resolve this for you as soon as possible!
Came in good condition and fast delivery
Came in good condition and fast delivery
20 April 2026
Unprompted review
Reply from Cold Culture
Thanks for the support!
Good proces and quality
Good proces and quality! Was delivered with care and fast
18 April 2026
Unprompted review
Reply from Cold Culture
We truly appreciate your feedback! It’s great to know that everything arrived safely and on time. We take great pride in our quality standards and are happy to hear we met your expectations. Thank you for choosing us!
TERRIBLE
TERRIBLE
I received a hoodie that was faulty, which was frustrating enough on its own. A refund was issued, but the return process was unclear and I didn’t send it back at the time. Despite this, there was no meaningful follow-up for two years.
Out of nowhere, I was then contacted demanding over £600, with pressure to settle quickly for £89. After being chased, I ended up paying £90 in total for a £60 hoodie that was faulty in the first place.
The whole situation felt poorly handled — from quality control, to communication, to how the issue was escalated after such a long delay. It doesn’t inspire confidence as a customer.
15 April 2026
Unprompted review
Reply from Cold Culture
Hello!
We are trying to get in contact with you to solve the issue as soon as possible. We are looking forward to your answer.
We are really sorry for the inconvenience this may have caused.
They are irresponsible
They are irresponsible.
Dear Customers or Buyers, Once they lose your item by shipping or sent your item to the wrong mail address they wont take any responsibility for it and they wont refund even though its their responsibility.
I bought them from them once. They had 3 days to change my address but instead of doing that they ignored my mail and decided to ship it to the wrong address. I asked for a refund and they told me they are not responsible for it.
I believe that customers has rights.
26 July 2025
Unprompted review
Reply from Cold Culture
Hello!
We are trying to get in contact with you to solve this problem as soon as possible. We are looking forward to your answer.
We are really sorry for the inconvenience this may have caused.
great service and cloth
28 March 2026
Reply from Cold Culture
Thank you for your review. We’re glad to hear you had a great experience with our service and that you liked our clothing. We hope to see you again soon!
I purchased a t shirt as a Christmas…
I purchased a t shirt as a Christmas present, wrong size was sent, label and packaging sizes did not match.
Took time to arrange replacement, and the same issue happened another twice.
So 3 items sent wrong size, ive returned all 3 .
2 for exchange and the 3rd I requested a refund as I didn't trust i would ever get the correct size I ordered.
Now mid April and ive still no refund if goods to show for the £42 i paid in mid December , no way on speaking to anyone it's all emails and take weeks to respond .
I'm assuming will never get refund now and would advise anyone not to order from this company
Edit
Had response will see if they follow through with it !
2 days later still no follow up from COLD culture!
Finally after months of trying to resolve im getting a refund for the t-shirt , amazing how things move after negative review!
13 April 2026
Unprompted review
Reply from Cold Culture
Hello Helen! We are sorry about what happened and the issues with your order. My colleagues are in contact with you to resolve your issue as soon as possible so that you can receive your order or the refund as soon as possible.
They don't reply to my emails
They don't reply to my emails, I have had no dispatch notification after 11 days and they just aren't responding.
Terrible customer service.
2 April 2026
Unprompted review
Reply from Cold Culture
Hello Connor! We are sorry about what happened and the delay with your order. My colleagues have contacted you to inform you about the status of your order and to resolve your issue.
everything perfect.
28 March 2026
Reply from Cold Culture
Thank you so much for your review! We’re really happy to hear everything was perfect. We hope to see you again very soon.
the products are really great but the…
the products are really great but the custommer service is really something to improve, they take a very long time to respond if they don't just don't respond at all.
5 March 2026
Unprompted review
Reply from Cold Culture
Thank you for your feedback! We’re very happy to hear that you like our products, although we’re sorry that your experience with our customer service was not ideal. We take this kind of feedback very seriously and will keep it in mind to improve both our response times and the quality of our support.
We appreciate your honesty and hope to offer you a better experience in the future.
Reply from Cold Culture
So great to read your review! We’re very happy to hear that everything went great
The process was a bit consistent
The process was a bit consistent, but everything eventually worked out fine.
11 April 2026
Unprompted review
Reply from Cold Culture
Thank you very much for your review! We’re glad to hear that, although the process may have taken a bit longer than expected, everything was eventually resolved successfully. Your satisfaction is our top priority.
We hope to see you again very soon! 😊
All perfect
28 March 2026
Reply from Cold Culture
Thank you for your review! We’re glad to hear your experience was excellent. We hope to see you again soon!
Exchange time
I exchanged a t-shirt but its still not arrived. I exchanged it 2 weeks ago.
But furthermore i really like al the products and quality
26 March 2026
Reply from Cold Culture
Hello Jens! Your return order arrived at our facilities on April 7th and your new order is already prepared. It will be dispatched from our warehouse shortly, and once it does, you will receive the tracking number by email. We hope you receive your exchange soon and enjoy your new item.
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