By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Free shipping bug
The product is great. I absolutely love it. I had to wait a while for delivery (12 days), but in my opinion, it was worth it. The labels are very pretty and stiff, which would be a shame to throw away, and the product is as described. Only one thing annoyed me: the website states that free shipping is available for orders over 300 PLN, which is important because shipping isn't cheap. So I placed an order for 320 PLN, and they still charged me shipping. Then 330 and 340 PLN. They only charged free shipping around 360 PLN, but I didn't want to pay that much. Please fix this!
27 March 2026
Reply from Cold Culture
Thank you very much for your review and for your trust! We’re really happy to hear that you love the product and that you feel the wait was worth it. We also love that you appreciate the design details and labels.
We sincerely apologize for the confusion regarding free shipping. We understand how frustrating this can be and really appreciate you bringing it to our attention. We will review this issue to ensure that the free shipping threshold is clear and works correctly on our website.
Thank you again for your feedback—it really helps us improve. We hope to see you again very soon!
Great brand with quality
The brand itself is one of my favourite, due its exclusivity, quality and product design. if things are going as good as they are being, it’ll have a great future.
27 March 2026
Reply from Cold Culture
Thank you for your review. We’re truly happy to hear that you appreciate our exclusivity, quality, and product design. Feedback like yours motivates us to keep improving every day. We hope to keep surprising you in the future!
Great quality and fast shipping
Great quality and fast shipping! Love this brand so much <3
27 March 2026
Reply from Cold Culture
Thank you so much for your review! Feedback like yours motivates us to keep improving every day.
This hoodie is perfect
I had an event to go to and this hoodie came in perfect timing. The fit of it is perfect, the hood is wide and the arm cuffs fit my wrist tight to give that big sleeves vibe which I loveeee. Overall probably one of my best purchases and I’ll definitely be shopping again.
27 March 2026
Reply from Cold Culture
Thank you for your review. We’re really happy to hear the hoodie arrived just in time and that the fit and details are exactly what you were looking for. Feedback like yours motivates us to keep creating pieces you love. We hope to see you again soon!
The hoodie was really cropped
27 March 2026
Reply from Cold Culture
Thank you for your review! We’re sorry that the fit of the hoodie felt too cropped for you. We really take this kind of feedback into account to keep improving our product descriptions and size guides.
We still hope you can enjoy it or find another piece that better suits what you’re looking for. Thank you for your trust!
Nice wind breaker
I bought a wind breaker and it looks amazing it’s what I expected tbh and for a fair price but it sucks that the delivery system works diffrent in eu so I had to contact support but it delayed it 2 days nothing devastating
6 April 2026
Unprompted review
Reply from Cold Culture
Thank you for your review. We’re very happy to hear that the windbreaker met your expectations and that you’re satisfied with the quality and price. We’re sorry for the inconvenience caused by the EU shipping process and the small delay with support. We appreciate your understanding and support.
Delivery is fast and website is…
Delivery is fast and website is comfortable to use i realny like yours hoodie
26 March 2026
Reply from Cold Culture
Thank you very much for your review! We’re glad to hear that the delivery was fast and that you found our website easy to use. We also love that you really like our hoodie.
We hope to see you again very soon!
I love the brand but the dpd guy lost…
I love the brand but the dpd guy lost my package
26 March 2026
Reply from Cold Culture
Thank you very much for your comment and for your support of the brand!
We’re very sorry about what happened with your package and we completely understand how frustrating this situation can be. We have seen that you already contacted our team and that your issue has been resolved, but if that is not the case, please don’t hesitate to reach out to us at hello@coldcultureworldwide.com
We are here to help with anything you need and we hope to resolve this for you as soon as possible 🙏
Made an exchange and haven’t heard a…
Made an exchange and haven’t heard a single thing plus had to pay £12 to exchange and I don’t know if they have received it or if my item is on the way
26 March 2026
Reply from Cold Culture
Hello Luke! Your return order arrived at our facilities on April 7th and your new order is already prepared. It will be dispatched from our warehouse shortly, and once it does, you will receive the tracking number by email. We hope you receive your exchange soon and enjoy your new item.
Your company responded right away when…
Your company responded right away when there was an issue regarding a damaged product.
25 March 2026
Reply from Cold Culture
Thank you so much for your feedback! We’re glad we were able to assist you quickly with the damaged product issue. Our goal is always to provide efficient and attentive service to all our customers. We look forward to continuing to offer you the best experience in the future!
Reply from Cold Culture
Thank you so much for your amazing feedback! We’re thrilled to hear you had a fantastic experience. Your support means a lot to us!
Reply from Cold Culture
Thank you for your feedback! We’re glad to hear that everything went well. We appreciate your support!
SCAMMERS THEY IGNORE YOU
SCAMMERS! Earlier, I already wrote a negative review because I had not received my money. Only after the review did they finally email me back. Now, once again, they have not responded to me for quite some time. I STILL HAVE NOT RECEIVED MY MONEY. I have proof that I have not been refunded by Cold Culture, and I am asking for a solution, but I am being ignored.
1 April 2026
Unprompted review
Reply from Cold Culture
Hello,
We would like to inform you that the store is currently working on resolving your case. Please rest assured that we are doing everything possible to provide a solution as quickly as possible.
We will remain in contact with you and continue to closely monitor the situation to ensure it is handled promptly and effectively.
Thank you for your patience and understanding.
The guys from the English court of…
The guys from the English court of zagasta from Zaragoza took care of us unbellible super well I also came with my friends who were visiting the city and they were delighted with the brand and the attention
26 March 2026
Reply from Cold Culture
Thank you very much for your review!
We’re really happy to hear that you had such a great experience at our store in El Corte Inglés Sagasta in Zaragoza, and that both you and your friends were delighted with the service and the brand.
We hope to see you again very soon 😊
I was hesitant to order especially…
I was hesitant to order especially after reading some reviews, but my son really wanted a hoodie.
I had no problems at all, my order arrived ahead of the expected delivery date and it was easily tracked all the way. The quality of the clothing is great.
Saying that, I can’t comment on what the customer services are like as I didn’t need to contact them. I ordered on 29th march and my order arrived on 2nd April! It was expected on the 7th April so I was very happy
29 March 2026
Unprompted review
Reply from Cold Culture
Thank you very much for sharing your experience. We always try to provide the best possible shopping experience, and if any issue arises, we aim to resolve it as quickly as possible.
We truly appreciate your opinion and your support.
Great attention and staff was incredible
29 March 2026
Reply from Cold Culture
Thank you very much for your feedback. We really appreciate it and will make sure to pass it along to our retail team.
Reply from Cold Culture
Thanks for the support!
Reply from Cold Culture
Thank you for your feedback! We’re glad you liked the quality of the product. We understand your concern about the sizing and appreciate you letting us know. We’re constantly reviewing our sizing to make sure it’s as accurate as possible, and your input helps us improve.
Worst purchase experience in a long time
I tried to do standard shipping…I got charged for fedex. I asked to reimburse immediately and I was told there was nothing they could do. The order then got lost in transit. A month of sending at least 8messages, if not more, and I finally got responses to come through. The order was redone and about 5 weeks after original purchase it arrived. Yes, I finally got credited for the shipping but this experience was miserable
27 March 2026
Reply from Cold Culture
We’re very sorry for the frustrating experience you had. We completely understand how stressful and disappointing it must have been to deal with multiple issues—being charged for the wrong shipping, the lost order, and delayed responses.
We appreciate your patience throughout this process and are glad that the order was eventually delivered and the shipping credit was applied. Your feedback is very important to us, and we’ll use it to improve our shipping processes and customer support so this doesn’t happen again.
Thank you for giving us the chance to make things right.
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