By mistake, my delivery address was mistaken and I couldn't solve it. There's no way of changing it after the purchase and I couldn't cancel it. I contacted costumer support but the answer took time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered these cheetah print sweatpants and the quality of the pants is definitely good and they look exactly like the photo but the metal piece on the end of the drawstring fell off after one wash a... See more
Company replied
Ordered a shirt, When i went through all payment and made the order for some reason the address changed to my old address. So i emailed them about it and after 3 days am still yet to receive an emai... See more
Company replied
The hoodie is gorgeous, and the fit is perfect. The only thing I didn't love was the amount of time it took to process in Madrid, it took way longer than the delivery date said.
Company replied
Company details
Written by the company
COLD CULTURE EST. 2021 BASED IN MADRID. CREATING AN INTERNATIONAL MOVEMENT, INSPIRED FROM THE AESTHETICS OF THE STREET STYLE FROM WORLDWIDE CITIES. OUR BRAND PHILOSOPHY IS BASED ON "THINKING WORLDWIDE", THROUGH THE PHOTOGRAPHS, THE PRODUCTS, THE LOCATIONS AND THE DESIGN, WE AIM TO CONVEY WHAT THE CULTURE OF EACH CITY MEANS. TO ACHIEVE THIS, LOCAL PEOPLE FROM EACH CITY WE TRAVEL TO ARE HIRED TO SHOW WHAT COLD CULTURE MEANS IN THEIR OWN VIEW, CREATING AS A RESULT A GLOBAL PERSPECTIVE OF THE BRAND. THINKING WORLDWIDE GOES FAR BEYOND THE COLLECTIONS, WE ARE INTERESTED IN THEIR CUSTOMS, THEIR WAY OF LIFE, THEIR INTERESTS AND WE LET THIS BE PART OF US. WE ALREADY HAD THE OPPORTUNITY TO LEARN ABOUT PLACES LIKE SEOUL, PARIS, AMSTERDAM, PORTO OR MOROCCO. WE LAUNCH LIMITED COLLECTIONS EVERY VERY SHORT PERIOD OF TIME. CAPSULE COLLECTIONS WITH DIFFERENT CONCEPTS EACH ONE OF THEM, FOLLOWING THE VALUES THAT UNITE US AS A COMMUNITY, QUALITY, DESIGN AND ATTENTION TO DETAILS. ALONG WITH OUR COLLECTIONS WE CREATE VISUAL CONCEPTS WHICH WE SHOW TO OUR COMMUNITY THROUGH GARMENTS, GRAPHICS, VIDEOS AND PHOTOS, TAKING CARE OF THE DETAILS TO THE MAXIMUM, BECOMING A PRODUCTION COMPANY THAT IS ABLE TO TRANSMIT OUR VIEW OF THE WORLD WITH EACH CAPSULE. INSPIRED BY WORLDWIDE CITIES, THROUGH OUR TRAVELS THROUGH DIFFERENT CITIES AND COUNTRIES WE ARE NOURISHED BY THE DIFFERENT CULTURES TO DEVELOP COLD CULTURE’S VIEW AND CREATE NEW COLLECTIONS.
Contact info
Calle Colombia 63 5B (oficinas), 28016, Madrid, Spain
- 622143987
- hello@coldcultureworldwide.com
- coldcultureworldwide.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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No customer service
No customer service. I wanted to return an order and although they did send me some documents for the return, these were not accepted by FedEx! I sent emails to them over many days, but there has been no response from them whatsoever. I sent them messages on IG and there was one reply saying that their colleague has emailed me, but I have not received any emails from them.
12 March 2026
Unprompted review
Reply from Cold Culture
Hello Sankie! We’re very sorry for what happened. I have reviewed the emails my colleagues sent you, and they replied on several occasions, but it seems there is an issue with your email and you haven’t received them. I have resent the information regarding your issue, and we hope you can see it now so we can resolve it as quickly as possible.
Was send two time a sweater with…
Was send two time a sweater with stiching errors regarding firstly the zipper and later to size and proportions, by the third try they send the same sweater to me, this is definitely poor quality for a 130€ sweater I expect a better quality then a 15€ Euro one.
I am need to handle this case since 3 months
Feel scamed, support isn’t answering thinking about to call Amex for a charge back.
16 February 2026
Unprompted review
Reply from Cold Culture
Hello! We’re sorry for the inconvenience. We have just reached out to you to resolve your issue as quickly as possible.
5 stars
Always happy with the quality and even though it was being shipped overseas i still received it in plenty of time for when i needed it, Keep it up, love the brand!
6 February 2026
Unprompted review
Reply from Cold Culture
Thank you so much for your kind words and support! We’re really happy to hear that you’re pleased with the quality and that your order arrived in time even with international shipping. It means a lot to us that you love the brand. We truly appreciate your support and hope you continue enjoying Cold Culture!
My package is marked as delivered even…
My package is marked as delivered even though I did not receive it, I contacted customer service but they did not answer me. Very disappointing
Update : You said you contacted me, I answer the mail then you don't answer anymore, I've never seen this. If I do not receive a resolution promptly, I will have no choice but to escalate this issue to the European Consumer Centre and pursue further legal action if necessary.
16 March 2026
Unprompted review
Reply from Cold Culture
Hello Sarah, we are very sorry for what happened with your order. We have contacted you to provide a solution to your problem.
Quality and look is insane
Everything I bought is good quality and looks awsome and right now those are one of my favourite bases to makeing outfits
14 March 2026
Unprompted review
Reply from Cold Culture
What a pleasure to read your comment! We’re so glad to hear that you’re happy with the quality of your purchases and that they’ve become one of your favorite bases for creating outfits. Thank you for sharing your experience!
PERFECT
No words needed for that company. It’s perfect. I order a zip hoodie and I’m really pleased with the quality, it’s fits me perfectly. The hole philosophy of the coldculture team is amazing. Well done 👏
14 March 2026
Unprompted review
Reply from Cold Culture
Thank you so much for your kind words! We're thrilled to hear that you love your hoodie and that it fits perfectly. The ColdCulture team works hard to create not just quality products but also a great experience for our community. Your support means a lot to us!
Reply from Cold Culture
Thank you for your review! We’re glad you’re happy with the fast shipping and the product. We appreciate your feedback!
My experience was espectacular
My experience was espectacular! Other companies should copy the way they work with the cliente.
24 February 2026
Reply from Cold Culture
Thank you very much for your kind words and feedback! We work to offer you the best service and quality, and we’re glad to know that your experience has been so positive.
fire clothing but expensive
12 March 2026
Unprompted review
Reply from Cold Culture
Thank you for your feedback! We’re glad you like the clothing. We always strive to provide the best quality, which can affect the price, but we appreciate your support!
Irresponsibility
This is the second time this has happened to me. The last time they told me that my delivery address was wrong. After that I sent exactly the same address and only then did they send the product. This time I put the same address as the other times again and they said it was wrong again. Now I sent a different address and I have been waiting for a response for almost a week. I have already sent another email and nothing. Besides that, once I tried to make a refund but I didn’t finish it, but the item I wanted to exchange was €10 more expensive, I had to pay, two months have already passed and they didn’t even send an email to give me my money back.
2 March 2026
Unprompted review
Reply from Cold Culture
We’re very sorry for the inconveniences you’ve experienced with your order and the refund process. According to our system, your order has already been delivered correctly, but we understand the frustration caused by the confusion with the addresses and the additional payments.
Reply from Cold Culture
Thank you for your review! We’re glad to hear that you’re happy with your purchase. We appreciate your feedback!
Best site ever
25 February 2026
Reply from Cold Culture
Thank you very much for your words, Marco! Even though your review is negative, we’re glad to know that you like the brand and we hope you continue enjoying it.
Customer service isn’t great
Absolutely adore all of the clothing and the quality is amazing. Customer service in the other hand is absolutely a joke. They didn’t manage to solve my problem at all and failed to even respond after getting back with them multiple times.
25 February 2026
Reply from Cold Culture
Thank you for your feedback! We’re thrilled to hear you love the clothing and its quality. We’re very sorry to hear about your experience with our customer service — this is not the standard we aim for. We’ll make sure to review what happened and improve our support to better assist our customers in the future.
Zero support.
Hidden charges and zero support.
"Beware: the checkout price might not be what you actually pay. I was charged full price after a coupon was 'dropped' during payment. Despite contacting support immediately to cancel, they shipped the item and refused to help. Their communication is non-existent—expect to wait 3-4+ days for a reply, if you get one at all. I even tried to compromise on a different discount, but they still haven't responded. Save your time and shop elsewhere."
26 February 2026
Unprompted review
Reply from Cold Culture
Thank you for sharing your experience. We sincerely regret the situation you describe. Our goal is for the purchasing process to be clear and for any issue to be resolved as quickly as possible. We apologize if the communication was not as fast as you expected. We see that your case has already been resolved and we hope to see you again in the future.
Package came in a timely manner
Package came in a timely manner, and my daughter loves her hoodies
24 February 2026
Reply from Cold Culture
Thank you very much for your comment! We're happy to hear that the package arrived on time and that your daughter loves her hoodies. We hope she enjoys them!
Reply from Cold Culture
Thank you so much for your review! We’re happy to hear that you like the pieces, their quality, and the way they fit. Enjoy them and we hope to see you again soon!
Came fast and decent quality
24 February 2026
Reply from Cold Culture
Thank you for your review! We're glad to hear that your order arrived quickly and that you’re happy with the quality.
Reply from Cold Culture
Thank you for your feedback! We're glad to hear everything was easy and fast and that you had no issues during the process. We hope to see you again soon!
Amazing quality but smelt + delayed
Amazing quality but came smelling like starch, almost like rice. Would have given less as the package kept getting delayed, but that was due to Fedex not CC.
24 February 2026
Reply from Cold Culture
Thank you for your review and for sharing your experience. We’re glad you liked the quality. We apologize for the initial smell and the delivery delays; we understand that can be frustrating, even though these were beyond our control.
Reply from Cold Culture
Thank you for sharing your experience! We're happy to hear that you like the product and that everything went smoothly. We hope you enjoy it!
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