I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more
Company replied
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
Company replied
Company details
- #95 of 216 best companies in Shoe shop
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website ordered with ease
Great website ordered with ease, quick delivery great product and very comfortable, would recommend.
28 April 2026
Unprompted review
Great service and shoes
Great looking shoes - arrived really quickly. - had some great comments. - will order another pair soon
14 April 2026
Unprompted review
Reply from Cole Haan UK
Hiya Geoff,
Thank you for the kind words, it is great to hear the shoes arrived quickly and are already turning heads! Always good to know they are making the right first impression.
We really appreciate you taking the time to share this, we look forward to seeing you online again soon!
Warm regards,
The Cole Haan UK Team
Great quality and super comfortable.
Great quality, exactly as described and super comfortable. First time purchase and very happy.
Delivery was super quick and efficient and most importantly, the sizing is very accurate.
22 April 2026
Unprompted review
Reply from Cole Haan UK
Hiya Simon,
A thousand thanks for the wonderful review, we really appreciate you taking the time to share it! Delighted to hear the quality, comfort and sizing all landed as they should, especially on a first purchase.
Great to know delivery hit the mark too, we look forward to seeing you online again soon.
Many thanks and all the best,
The Cole Haan UK Team
Very happy with service
Totally awesome. Sent a stock enquiry email. It got replied the next day, with clear info, showing the person who replied actually read my original message and didn't just send a copy and paste response (something that happens way too much these days). Shoutout to Bobby for having his head on his shoulders.
Based on that interaction I went ahead and ordered a couple of pairs of shoes.
Order was shipped out next day.
Order was received the day after that.
Overall very happy with service, communication and the actual shoes themselves. Shame more companies can't be run as well as this.
7 April 2026
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you so much for taking the time to share such a detailed review, we really appreciate it! It is great to hear your enquiry was handled properly and that the response felt considered rather than just a template, we believe that's exactly how it should be.
We're delighted to know that this left a great impression and that you went on to place an order. Even better to hear that the delivery experience went smoothly and the shoes themselves lived up to expectations!
We truly treasure your kind words about the wider experience as well, it means a lot. We hope to see you online again in the future!
Many thanks,
The Cole Haan UK Team
Best slip on sneaker anyone can get
I got the slip on sneakers in white color, I opted for a half a size down as they tend to be a bit big .
Most comfortable and stylish shoes ever.
Will get another color for sure .
16 April 2026
Unprompted review
Reply from Cole Haan UK
Hi Omar,
Thank you for taking the time to share your thoughts, we really appreciate it. Great to hear you are enjoying the comfort and style, that is exactly what we aim for.
Many thanks for the note on sizing, it is always helpful for others considering the same pair.
We look forward to seeing you online again when you are ready for that next colour.
Best Regards,
The Cole Haan UK Team
Reply from Cole Haan UK
Hello Sian,
Thank you for taking the time to share your first experience with us, we really appreciate it. Great to hear ordering was straightforward and that delivery was nice and quick.
We hope you're enjoying your shoes and we look forward to seeing you online again in the future!
Kind Regards,
The Cole Haan UK Team
I bought shoes that didn't fit me
I bought shoes that didn't fit me, and the quality leaves much to be desired. I sent the package back 15 minutes after receiving it. I haven't received a refund, and they're not replying to my emails. Be careful before dealing with this company, if you can call it that.
31 March 2026
Unprompted review
Reply from Cole Haan UK
Hi Roman,
Thank you for your feedback. We are sorry to hear that your experience with us did not meet expectations, both in terms of the product and the service you received.
We would like to clarify the timeline of your contact with us. Your first message was sent on Sunday 29th outside of office hours, and we responded the following morning when we were back in. You then contacted us again on the evening of Wednesday 15th, and we replied the next morning on Thursday 16th.
Your return has been received and processed in line with our policy, and your refund has now been issued. A confirmation email has also been sent. If this or any other communication from us have not come through, please do check your junk folder.
We appreciate you taking the time to share your experience and hope this resolves the matter.
Warm regards,
The Cole Haan UK Team
I highly recommend Cole Horn my wife…
I highly recommend Cole Horn my wife and I have a number of pair of shoes and trainers.
5*
ORDER UK43611
2 October 2025
Unprompted review
Reply from Cole Haan UK
Hello Mike,
thank you for taking the time to share your feedback. We're delighted to hear that you and your wife are enjoying your shoes! Thank you so much for the support, we truly appreciate it.
All the best, we look forward to seeing you online in the future!
Warm Regards,
The Cole Haan UK Team
Really nice golf shoes and arrived…
Really nice golf shoes and arrived promptly. Would recommend.
9 April 2026
Unprompted review
Reply from Cole Haan UK
Hey Peter,
Many thanks for your lovely review. We're so happy that you're enjoying the golf shoes and that you had a positive delivery experience.
Thank you again, we wish you all the best.
Best Regards,
The Cole Haan UK Team
Reply from Cole Haan UK
Hello Yeukai,
Thank you so much for sharing your thoughts with us! We're really pleased to hear that you're loving our products, it means the world to know that!
All the best, we hope to see you online again soon.
Kind Regards,
The Cole Haan UK Team
Great purchase
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers.
Look smart and really comfortable.
I'd say that the sizing is slightly larger than expected as wouls normally go for 11.5 uk but the 11s were a great fit.
Would recommend and would buy from ColeHaan again as delivery was nice and quick.
4 April 2026
Unprompted review
Reply from Cole Haan UK
Hiya Robert,
Many thanks for your order and for sharing your experience with us, we really appreciate that. We're so happy to hear that you like the look and feel of the Luxe's!
Thank you for the feedback on the sizing, we'll be sure to take that on board.
A huge thanks for the recommendation, we look forward to seeing you online again soon.
Kind Regards,
The Cole Haan UK Team
Really happy with the quality and fit
Really happy with the quality and fit. Decent price . Leathers nice n soft .
12 April 2026
Unprompted review
Reply from Cole Haan UK
Hello Rob,
A thousand thanks for the wonderful review, we truly appreciate it. So happy to hear that you're loving the shoes, we hope they treat you well!
Many thanks and all the best,
The Cole Haan UK Team
Fast Delivery, Beautiful Shoes, and Brilliant Support
Order UK51966
This was my first time ordering from Cole Haan, but it will definitely not be the last.
First of all, the order arrived very quickly, and I received regular communications and updates throughout, which was reassuring. The shoes were amazing, of excellent quality, exactly as expected, and were safely packed to retain their shape.
In addition, after placing the order, I realised I had forgotten to apply a 10% spring promo discount that was available at the time. I emailed them within minutes, and within a day I received a response confirming that the 10% would be refunded—and it was.
Overall, from product quality to customer service, the experience was excellent.
2 April 2026
Unprompted review
These shoes are incredibly comfortable
These shoes are incredibly comfortable, with great cushioning and a stylish look that really makes it feel like you’re walking on clouds. My feet stay happy all day, and I’d definitely recommend them to anyone who wants both comfort and style.
8 April 2026
Unprompted review
4th pair and still very happy
I like the quality and the fit of CH shoes very much. So comfortable on and always look good too. I have purchased 4x pairs in the last 18 months and would recommend you give them a try if you see a design you like.
4 April 2026
Unprompted review
Order Ref UK52015
Order Ref UK52015 - Men's. Coated Cotton Rain Jacket
Worth every penny plus added bonus on the discount . Fits perfectly and excellent quality . Arrived on time and excellent delivery and packaging .
Will definitely order again . Highly recommended.
1 April 2026
Unprompted review
Great Service, great shoes!
The service from the beginning of the transaction to the receipt of my shoes was excellent. Simple to use website, great communication whilst my shoes were in transit, super quick delivery and a great pair of shoes now in my possession. I just love Cole Haan shoes!
26 March 2026
I ordered my chosen shoes and looked…
I ordered my chosen shoes and looked forward to them arriving. They were well packaged and arrived on time. They looked exactly as they did on-line and were very lightweight, however when I tried them on they were far too big for my feet. All shoes I currently wear are all size 9, however these shoes seem more like a size 10. Unfortunately I have sent them back and await a refund.
19 March 2026
Unprompted review
Reply from Cole Haan UK
Hello Stephen,
Thank you for taking the time to share your experience. We are sorry to hear that the sizing of the shoe did not meet your expectations, though we're glad you were able to take advantage of our free returns. We will be sure to get that processed swiftly for you.
If you ever need recommendations with fittings or anything else, feel free to get in touch with us at contact@colehaan.co.uk - we'll be happy to answer any and all queries.
Thank you again, we hope to see you online in the future!
Warm Regards,
The Cole Haan UK Team
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