Cole Haan UK Reviews 

Shoes arrived when stated . Also have bought this style before, they wear well and go with most items of clothing .
And they were on Sale ,what's not to like .

I should have paid more attention to the negative reviews. Most of them were accurate.

1. Poor, slow and uncommunicative return process.
This should not require extra resources. An API could manage returns, provide tracking, update customers. You also need to set reasonably clear expectations once the item reaches the warehouse - not the default “wait until you hear from us in 14days” - so 1990s. The lack of structure and transparency reflects poorly on how the process is run.

2. Problems with sizing and quality.
The sizing is very poor, which makes the shoes uncomfortable, and I agree with other reviewers who say they feel cheap. I also bought at 10 per cent discount, mine arrived looking worn, creased and tired. This is consistent with many of the negative reviews

Returned order UK44718 on 13 Nov.
Royal Mail confirmed it was delivered to Cole Haan’s warehouse on 15 Nov.

Today is 19 Nov — and I still have no confirmation that my return has even been registered or accepted.

I contacted customer service and the only response I received was:
“Your return is undergoing checks.”

Checks for three working days?
Still no indication of progress?

I asked again whether the checks had been completed and whether the refund process had started.
No response at all.

This was a simple size return. And because Cole Haan won’t confirm that the return has been accepted, I can’t even reorder the correct size. I’m left waiting — not because of the 14-day refund timeline (which I fully accept), but because the company keeps repeating, “We are checking your return meets our policy,” without offering any real update. It’s honestly baffling.

For a brand of this scale, failing to provide even a basic “return received” acknowledgement is unacceptable and far behind modern retail standards.

Great service from start to finish; excellent website, speedy delivery and super smart & comfy shoes!

Shoes delivered the next day, in perfect condition, exactly as shown in the picture online

I now have two pairs of Cole Haan shoes and am more than happy with the fit and quality. The order was processed and dispatched in good time also.

Purchased the Lyndon Chelsea boots (order 44504) and received delivery very quickly.
The leather was a lovely quality, yet they felt light to wear. I had been struggling to find a boots in a dark chocolate brown colour and these were perfect. However I had to return them as the left boot was a much more narrow fit than the right foot which was disappointing.

The trainers are really lovely and very comfortable.
The reason I gave 3 stars is the cost of postage is £7.99, which I think is excessive. My purchase was £84. I will not buy from Cole Haan direct again, as I feel ripped off with the postage.

Brought shoes for my daughter as part a Christmas gift, delivery was super quick, was kept well informed about the delivery. My only moan is the delivery charges highest Ive ever paid .

Great service as always. This is my second order in a few years, which says a lot about how long these shoes last — and I’m on my feet all day! They’re the smartest yet comfiest shoes I’ve ever owned and have become my go-to pair for work. I no longer need to switch between trainers and shoes for the commute, as these strike the perfect balance between style and comfort. Excellent quality product from start to finish.

Super quick delivery, prompt efficient response from customer services - great shoes!

Delivery came early and the shoes are fantastic. So comfortable. Definitely will be buying some more.

Have wore the trainers once, indoor and the have creases on the top of them. I have tried to contact Cole Hann customer services and haven't had any response. Not a great first experience

Bought Mens Chelsea Boots! When it was delivered. It looks very cheap and low quality. I bought it for like £160's from 195 but the price isnt match with the quality...

The shoe I bought is comfortable and sturdy. Quality is great too

As always Cole haan leather conditioner is fantastic. The finish it give to all leather goods is brilliant. Even my wife's handbag . Full marks Cole haan

Superb shoes. I’m mildly obsessed with cole haan shoes. Great look and superb quality! I love them. I’ve got circa 10 pairs now!!

UK43398

Ordered a pair of shoes online, received them within the next day. Great comfy shoes, my 3 rd purchase.

Purchased a pair of Woman's GrandPro Topspin trainers with the Tortoishell trim. Excellent speedy delivery and they are absolutely fabulous. Wore them for the first time today. Fit like a glove, soft buttery leather and cushioned sole means they are so comfortable. Love the fact the laces aren't too long either. Very smart and classy. Highly recommend.