I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more
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Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
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Company details
- #95 of 216 best companies in Shoe shop
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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It’s been a month since I placed an order and package can’t be tracked. No update at all.
It’s been a month since I placed an order on line. I enjoy the product and have loads of shoes. Product pricy but is solid. I have no issues w/ the product itself.
Customer service and delivery is awful.
First time I ever ordered online in UK. I send chaser where my delivery. Royal Mail doesn’t indicate any status at all. I will not buy online directly again. Still waiting for refund despite handful of chaser. I don’t have habit of writing bad reviews. This is probably my first out of frustration. No follow up from customer service at all! Very disappointed!
7 October 2025
Unprompted review
Most comfortable shoes ever.
Most comfortable shoes ever.
I orderd the same soft walking shoes again. It feels like walking on the cloud. Love it. I could give 💯 yes for comfort and quality.❤️
13 March 2025
Unprompted review
Reply from Cole Haan UK
Hello there!
Thank you for taking the time to share your experience. We’re thrilled to hear how much you love the comfort and quality of your shoes. Walking on clouds is exactly what we aim for!
We’re glad you found yourself coming back for another pair and we look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
Fantastic footwear
I am absolutely delighted with my new Cole Haan shoes. They look fantastic and are so comfortable. The delivery was extremely prompt too, arriving within 48 hours of purchase. It is the first time I've bought from Cole Haan, but it certainly won't be the last.
Order - UK43174
16 October 2025
Unprompted review
Reply from Cole Haan UK
Hello Graham,
Thank you for your review! We’re delighted to hear that your first experience with Cole Haan has been so positive and that you are enjoying the look and comfort of your new shoes. We also appreciate your note on delivery and are glad your order arrived promptly.
We look forward to seeing you online again soon!
Many thanks,
The Cole Haan UK Team
Great service
Great service, shoes were dispatched quickly.
The shoes are amazing, been looking g at getting another pair of Cole hann shoes for a while, so glad I did, so comfortable, genuinely like walking on air.
15 October 2025
Unprompted review
Reply from Cole Haan UK
Hi Leigh,
Thank you so much for your review. We’re delighted to hear the shoes arrived quickly and that you’re enjoying the comfort. We’re glad you finally found the pair you were looking for and we can’t wait to welcome you back online!
Many thanks,
The Cole Haan UK Team
Excellent service, excellent product!
I’ve bought several pairs of Cole Haan shoes in recent weeks and have been extremely impressed. The shoes were dispatched and arrived extremely quickly, were well packed and communications from the company were faultless.
The shoes themselves fit well, are extremely comfortable and of very high quality.
Thoroughly recommended!
1 October 2025
Unprompted review
Reply from Cole Haan UK
Hello!
Thank you for taking the time to share your experience, Rob. We are delighted to hear that your orders arrived quickly and that the packing and communications met your expectations!
It is great to know the shoes have been comfortable and a good fit, and that the quality has impressed you.
We really appreciate your recommendation and look forward to seeing you online again in the future.
Warm Regards,
The Cole Haan UK Team
Excellent service and responsive to…
Excellent service and responsive to email same day. I do think that the items are slightly overpriced.
Delivery was quick and great that you use Royal Mail as they always keep you well informed of delivery schedules.
Website easy to use and ordering process is simple. Disappointing that you don’t offer exchange on your items
The boots I ordered were too big for me and wide at the ankle so have have returned. they appeared good quality but quite heavy which I did not expect.
11 October 2025
Unprompted review
Reply from Cole Haan UK
Hello Kerry,
Thank you for taking the time to share your experience. We are glad the delivery and tracking worked well and that using the website was straightforward, as we aim to make every step of the process simple and clear.
Many thanks for your feedback on pricing. Hearing how our customers experience the range helps us keep improving. We also hear you on exchanges. We know this can be frustrating and it is something we are actively working on for the future.
We are sorry the boots did not fit as you hoped. It is good to hear that the free returns service made the process easier. Fit can vary by style, so if you ever want advice on sizing before ordering another pair, please reach out at contact@colehaan.co.uk - we are always happy to help.
Warm Regards,
The Cole Haan UK Team
I've ordered the new Grand ambitions…
I've ordered the new Grand ambitions Angelica Pumps and was really disappointed as the size didnt' match. I have actually gone for 7.5 and they were still too small.
I have had to return them but kept the Grand Pro Max platform trainers size 7 which fit perfectly.
27 September 2025
Unprompted review
Reply from Cole Haan UK
Hi Nicole,
Thank you for sharing your feedback. We are sorry to hear that the pumps did not meet your expectations, though we are happy to hear that you were able to take advantage of our free returns and were happy with the trainers.
We hope to see you online again in the future!
Many thanks,
The Cole Haan UK Team
The shoes which i order they are so…
The shoes which i order they are so comfortable and looks good ,nice materials and etc.
26 September 2025
Reply from Cole Haan UK
Hiya Ivan,
Thank you for taking the time to share your thoughts with us. We're so happy to hear that you're loving the look and feel of your new shoes - we hope they treat you well for many moons to come!
All the best,
The Cole Haan UK Team
Reply from Cole Haan UK
Hi there,
Thank you so much for your feedback! We're so happy to hear that you are enjoying the shoes and you had a good experience with us.
We hope to see you online again soon!
Many thanks,
The Cole Haan UK Team
Refund overdue. Return received. Process today
Edit: They did not issue a full refund. They kept the postage fee, which is unprofessional. Be careful if you use this company — they will delay your refund and overcharge for shipping (£9, when it should normally be £3–5).
Hello Cole Haan UK Team,
I ordered a pair of shoes from your UK site in size 8.5, which is my usual size. When they arrived, they were far too large. I tried them on once, then repacked them and returned them the same day in the original packaging. The item was never used.
I did not receive any confirmation that my return was delivered. Only after I emailed did I learn it was in quality control. Today is day 5 and I have been told it is still in quality control. I have not received my refund.
This process is unacceptable. I have sent clear emails and received a generic reply stating refunds may take up to 14 working days, then no response to follow ups. My return is straightforward and in perfect condition. There is no reason to hold the refund.
Please process my refund immediately and send written confirmation today.
Order number: UK42136
Return ID or tracking: 1000114489559
Date returned: 18/09/2025
If this is not resolved promptly, I will escalate through my payment provider and the relevant consumer channels.
Regards,
26 September 2025
Unprompted review
Reply from Cole Haan UK
Hello,
Thank you for sharing your feedback. We are truly sorry to hear that you have been left unhappy with your recent experience with us. That is not what we want for any of our customers - we would like to address your concerns below:
We understand you returned the shoes in the original condition and we appreciate the care you took in doing so. Once items arrive back to us, they still need to be formally inspected and logged by our returns team before a refund can be released. Receiving a return and processing a refund are not the same step - our returns team works carefully to ensure every return is recorded accurately and without error, which is why this process takes time.
Our policy states that refunds may take up to 14 working days from sending to be completed, as this includes both the inspection and processing period. I am glad to confirm your return has now passed these checks and your refund is being issued today, with confirmation sent by email.
Thank you for your patience, and please accept our apologies that this process did not feel straightforward and that you were left disappointed with your experience. We hope to welcome you back again in the future.
Warm Regards,
The Cole Haan UK Team
Cole Haan UK – Disappointing Experience
I saw Cole Haan UK on Google and wanted to buy a pair of shoes. The website said I’d get 15% off if I registered with my phone number and email, so I signed up and gave them both.
When I went to buy the shoes, the discount didn’t apply because they said the item was already discounted. This was never mentioned anywhere. The message I received just said “you will get 15% off” – no exceptions.
This isn’t about the money, it’s about the principle. I felt really misled and honestly a bit stupid. Of course, I didn’t buy the shoes, and I wanted to share my experience. Don’t give them your phone number or email.
10 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Fatih,
Thank you for taking the time to share your experience with us. We are sorry to hear that the sign-up offer left you feeling disappointed. We always want our promotions to feel clear and fair, though we completely understand how this situation could have been frustrating.
The sign-up discount is intended for full-price purchases, with our messaging noting that terms and conditions apply. Those terms specify that codes cannot be used on items already discounted. I appreciate this may not have been the detail you expected to find once you reached checkout and it’s helpful to know how that came across from your side.
Your comments are important to us, your feedback will be shared with the team. We are always working to make the shopping experience as straightforward as possible and feedback like yours helps us see where we can do better.
We truly appreciate you considering Cole Haan and hope that despite this experience we may have the chance to welcome you back in the future.
Warm regards,
The Cole Haan UK Team
The timing of shipping is the best…
The timing of shipping is the best above any other company bye far 👍👍👍👍👍👍
17 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Kevin,
Thank you for your fantastic review! We’re thrilled to hear our shipping service has impressed you and that it stands out above the rest.
Your feedback means a lot - we look forward to keeping your future orders fast and smooth.
Warm Regards,
The Cole Haan UK Team
Code Not Working and Customer Service Not great
UPDATE ON REVIEW BELOW
I am pleased to write that Bobby from the Customer Service helped me and really went out of the way to resolve the issue with this and a later transaction.
ORIGINAL REVIEW
I recently got an email with a 20% Off code. I went to website it did not work. Emailed their customer service , their first reply was quick and asked me to try again. I tried again and it still did not work. Both times I sent them screen shots. However they have not replied me yet since then !
I love ColeHaan brand and already have got 4 pairs of them. I want to continue with them but it will be a shame if they lost a regular customer due to such silly reasons.
15 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Farhan,
Thank you for taking the time to share your feedback and for being a valued Cole Haan customer. We are sorry for the trouble with the discount code and that your experience with our service did not meet your expectations.
We reached out to make this right but have not heard back yet. We would really like the chance to resolve this for you and ensure your next purchase is smooth and enjoyable! We look forward to hearing from you.
Many thanks,
The Cole Haan UK Team
This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
8 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
This pair is super comfortable and…
This pair is super comfortable and stylish! I’d definitely buy another pair in a different color.
12 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Gurpreet,
Thank you for your great review! We’re thrilled to hear you’re enjoying both the comfort and style of your new pair.
We can’t wait to welcome you back for another color - we’re sure you’ll love it just as much!
Many thanks for taking the time to share your experience with us.
All the best,
The Cole Haan UK Team
Stunning
Stunning shoes you make.
But if you could produce shoes with more comfy. People would have appreciate it.
4 years continues..........
10 September 2025
Unprompted review
Reply from Cole Haan UK
Hello!
Thank you for your feedback and for your continued support over the past four years. We’re delighted to hear you love the style of our shoes.
Comfort is always a focus for us and your comment is valuable as we continue to improve our designs. We truly appreciate your dedication and hope to keep providing shoes that look great and feel even better.
Best regards,
The Cole Haan UK Team
Good quality & fast delivery and the…
Good quality & fast delivery and the best customer service I had some issue with my order and I emailed the customer service and an agent called Bobby he is really well class service he is amazing and sort the problem for me thank you very much Bobby you are star
7 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Sameh,
Thank you so much for your fantastic review! We’re thrilled to hear that your order went smoothly and that you’re loving your shoes.
It’s wonderful to know our customer service team could resolve your issue quickly. Your feedback motivates us to keep delivering the best products and service possible - we can’t wait to welcome you back for your next pair of Cole Haan shoes!
Best regards,
The Cole Haan UK Team
Order UK41491 The shoes is super comfortable and I…
Order UK41491 - The shoes is super comfortable and I particularly like the 'bouncy' feeling. Now, I can wear this Cole Haan shoes happily for more than 8 hours a day. By the way, customer service is excellent as all my queries response within half day!!!
7 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Tim,
Thank you for your review and for sharing your experience. We’re thrilled to hear that you're finding the shoes comfortable and that the bouncy feel is making those long days easier.
It’s also great to know our customer service team could support you quickly — we’ll be sure to pass your kind words along.
Many thanks,
The Cole Haan UK Team
The First Shoes That Beat My Plantar Fasciitis
Cole Haan has quickly become my go-to brand for both casual and smart occasions. After years of struggling with Plantar Fasciitis and trying countless other brands, I finally found the perfect fit.
I recently purchased the Men’s ØriginalGrand Cityspectre Cap Toe Oxfords, and for the first time in years I was able to attend an event without feeling pain or counting down the minutes until I could take my shoes off.
Thank you, Cole Haan, for making shoes that are not only stylish but genuinely comfortable.
UK41445
1 September 2025
Unprompted review
Reply from Cole Haan UK
Hi Werner,
Thank you so much for sharing your experience. We’re truly delighted to hear that the Cityspectre's have brought both comfort and style, especially after your struggles with Plantar Fasciitis.
Knowing our shoes have helped make such a positive difference means a great deal to us. We’re honored to be your go-to brand and look forward to keeping you comfortable for every occasion.
Warm regards,
The Cole Haan UK Team
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