I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk... See more
Company replied
Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. W... See more
Company replied
Ive recently purchased the Men's GrandPrø Luxe Slip-On Trainer in blue and i love these trainers. Look smart and really comfortable. I'd say that the sizing is slightly larger than expected as woul... See more
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Company details
- #95 of 216 best companies in Shoe shop
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy website to navigate. Great shoes
Easy website to navigate. This my second pair. Bought for my son for sixth form. Zero grand brogues. Brilliant shoes and quick delivery!
28 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Sameer,
Thank you for your wonderful review. We’re delighted to hear you found the website easy to use and that your son is enjoying his shoes! It’s fantastic to know this is already your second pair - we truly appreciate your support!
Best regards,
The Cole Haan UK Team
Lovely trainers
Lovely trainers, very pretty, quality and comfortable .Fast delivery. The only negative is that the delivery cost is s bit too high( if is from uk to uk)
3 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Diana,
Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the trainers and that delivery was fast. We also really appreciate your comment on the delivery fee. The charge helps us maintain our reliable next-day service, but your feedback is valuable and we’ll keep it in mind!
Best regards,
The Cole Haan UK Team
Poor service all round
Ordered goods, they sent the wrong colour and then told me they are out of stock and will not be getting any more stock in.
I have to send back the goods & have just offered a standard -10% discount off another order which everyone gets, customer service so uninterested and leaves a very sour taste with what I thought was a “higher end” company!
I have 5 pairs of Cole Haan shoes and will be moving brand based on this experience.
1 September 2025
Unprompted review
Reply from Cole Haan UK
Hello Luke,
Thank you for taking the time to share your feedback, we really appreciate it. We’re sorry to hear that on this occasion your experience with our delivery and service fell below expectations. We hope we were able to make things right and alleviate some of the frustration you initially felt.
We hope to see you online again in the future. Though, if this is truly the end, we thank you for your support of the brand and hope the five pairs you own remain a wonderful addition to your wardrobe.
Many thanks and all the best,
The Cole Haan UK Team
Men's GrandPrø Topspin Waterproof Golf Shoes
This is the first time I have purchased from Cole Haan and I can honestly say the product and the service have been 5 star. Would definately buy from them again.
27 August 2025
Unprompted review
Reply from Cole Haan UK
Hi Tony,
Thank you for sharing your first experience with us. We’re thrilled to hear both the product and service lived up to your expectation! It’s wonderful to know you’d choose Cole Haan again, we look forward to welcoming you back soon.
Best regards,
The Cole Haan UK Team
Always a happy customer
Always great to order from Colehaan, great quality (smart casual) sneakers with right fit and support (own about 4 pairs now), love the designs, overall just high quality. Will probably order again in the future.
24 August 2025
Unprompted review
Reply from Cole Haan UK
Hiya there,
Thank you so much for your kind words and your support! We’re happy to hear you’re enjoying both the quality and design of your sneakers. Knowing you already have four pairs with us is truly the best compliment - we look forward to helping you find your next favorite pair in the future.
Best regards,
The Cole Haan UK Team
Bought the Grand Pro Sky Weave…
Bought the Grand Pro Sky Weave trainers. Best fitting and most comfortable shoes I’ve ever purchased. Look great too. Many thanks
28 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Robert,
Thank you for taking the time to share your experience. We're delighted to hear that you're loving these shoes and finding them so comfortable!
Many thanks and all the very best,
The Cole Haan UK Team
refund pairs of shoes
i ordered three pairs of shoes, various sizes and picked one pair, the returns here link does not work and twice i have emailed my request to return the items that do not fit. you are quick enough to send me requests for reviews and other shopping but where is my refund link
18 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Alyson,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, though we’re glad that you were able to return your items and receive a refund.
We hope to see you online again soon, where our aim will be to restore your faith in our products and service.
Best regards,
The Cole Haan UK Team
Beautiful beautiful shoes
Beautiful beautiful shoes. Carefully packaged. Prompt delivery. Accurate sizing. Comparable prices
Order number UK40544
18 August 2025
Unprompted review
Reply from Cole Haan UK
Hello there!
Thank you for taking the time to leave a review. We’re so pleased to hear you had a great experience and that you’re loving your new shoes. We really appreciate your support and hope to welcome you back again soon.
Warm regards,
The Cole Haan UK Team
Very comfortable and stylish
Very comfortable and stylish.
The best shoes ever
11 August 2025
Unprompted review
Reply from Cole Haan UK
Hello Moutaz,
Thank you for the wonderful feedback! We’re delighted to hear you find your shoes both comfortable and stylish. Calling them the best shoes ever truly brought a smile to our faces.
We look forward to seeing you online again!
Best regards,
The Cole Haan UK Team
Very fast delivery and great pair of…
Very fast delivery and great pair of trainer/shoes,only problem was that I had to pay £20 duty,please make the website more transparent and include all taxes and duties.
11 August 2025
Unprompted review
Reply from Cole Haan UK
Hello David,
Thank you for your review and for sharing your feedback. We're sorry for the initial confusion regarding the VAT on your product, but I’m pleased that we were able to resolve this positively for you.
It’s great to know you’re enjoying the fast delivery and your new pair of shoes.
Many thanks and all the best,
The Cole Haan UK Team
Amazing comfort & quality
Amazing comfort & quality, my 2nd order (UK40009) in another colour as the 1st pair are just so comfortable. Highly recommended
6 August 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you so much for your kind words and for coming back for a second order! We're delighted to hear you’re enjoying both pairs and that the comfort and quality have lived up to your expectations. Your recommendation means a lot to us.
Wishing you many comfortable steps ahead!
Warm Regards,
The Cole Haan UK Team
These are by far my favourite shoes
These are by far my favourite shoes. I hate wearing shoes because I couldn't find ones that feel great and look absolutely stylish. It fits true to size. The material used is lovely and comforte leves are very high
I could wearing them all day.
12 July 2025
Unprompted review
Reply from Cole Haan UK
Hi Tariq,
Thank you so much for your kind words! We’re thrilled to hear these have become your favourite shoes. Knowing they deliver both comfort and style really means a lot to us.
We hope they continue to serve you well and we look forward to welcoming you back in future.
Many thanks and all the best,
The Cole Haan UK Team
great shoes
great shoes, lovely quality, fabulously comfortable and a great look
29 July 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you so much for your kind words! We're delighted to hear you’re enjoying the shoes; great style, comfort and quality are exactly what we aim for.
We appreciate you taking the time to share your feedback and look forward to welcoming you back online soon.
Best regards,
The Cole Haan UK Team
I love Cole Haan shoes
I love Cole Haan shoes, I have several pairs (oxford, boots, sandals) and the quality and comfort is very good! My last purchase was a black loafers, and again I was not disappointed!UK39588
26 July 2025
Unprompted review
Reply from Cole Haan UK
Hello there,
Thank you for taking the time to share your experience, it means a lot to us.
We're delighted to hear that you have been enjoying your Cole Haan collection and that the new addition met your expectations. We truly appreciate your support and hope the loafers treat you well!
Many thanks and all the best,
The Cole Haan UK Team
I bought 2 pairs of shoes
I bought 2 pairs of shoes. They arrived quickly and seem good quality, however, they don't fit properly. I have contacted customer services (by email - the only option) to ask for details of how I return them and no response despite 3 emails. Maybe they will respond here? ORDER UK39405.
Update: Cole Haan have now sorted my refund. Thank you. I've given 4 stars only due to the limited ability to contact them (email only), and the difficulty I had getting hold of them due to spam filters. No issues with the shoes (other than the fit for me), or the help I received once they replied.
22 July 2025
Unprompted review
Reply from Cole Haan UK
Hello Peter,
Thank you for your feedback. After reading your review, we checked our inbox and unfortunately found that your emails had landed in our junk folder. We’ve now processed your return registration and sent a QR code to your inbox.
We’re sorry for the delay and hope the rest of the return process goes smoothly for you.
Many thanks and all the best,
The Cole Haan UK Team
Delighted.
This was a first-time purchase for me, and I am so delighted. The quality and feel of the trainers is excellent. Delivery, although pricey, was swift.
15 July 2025
Unprompted review
Reply from Cole Haan UK
Hello there!
Thank you so much for giving us a go - we’re delighted to hear that you’re enjoying your new trainers! It's great to know the quality and feel met your expectations. We’re happy your order arrived quickly and thank you for the feedback relating to our delivery costs.
We truly appreciate you taking the time to share your experience and hope this is just the beginning of your journey with us. If there’s anything we can help with in the future, don’t hesitate to reach out!
Best regards,
The Cole Haan UK Team
Love Cole and Haan but…
Love Cole and Haan and what they do but my god is the sizing all over the place. In UK sizing I’ve got 1 pair in 10, 2 pairs in 9.5 and now a pair in an 8!!
20 July 2025
Unprompted review
Reply from Cole Haan UK
Hello Richard,
Thank you so much for your support and for being a fan of Cole Haan - we really appreciate it!
We totally understand how tricky sizing can be, especially since different styles can fit slightly differently.
If you ever need help finding the right size for your next pair, we’re always here to offer personalised recommendations. Don’t hesitate to reach out to us at contact@colehaan.co.uk - we’d love to help you get the perfect fit!
Many thanks for taking the time share your feedback with us - all the best!
Warm Regards,
The Cole Haan UK Team
Stylish, Comfortable, and Built to Last – Cole Haan Delivers Again!
Just purchased my 3rd pair of Cole Haan trainers (UK39292) - I’ve been a fan of Cole Haan for a few years now, and they continue to impress me with their commitment to quality, style, and comfort. Whether I’m dressing for work, travel, or casual weekends, their footwear always fits the occasion.
What I love most is how they manage to combine timeless design with modern comfort. The cushioning in their shoes is next level—especially their Grand.OS and ZerøGrand lines. I can wear them all day without any discomfort, which is rare to find in stylish shoes.
If you’re looking for footwear that blends form and function effortlessly, I highly recommend giving Cole Haan a try. You won’t be disappointed!
14 July 2025
Unprompted review
Reply from Cole Haan UK
Hiya Ricky,
Thank you so much for your continued support and for sharing such a thoughtful review! We're thrilled to hear that your third pair of Cole Haan trainers is living up to your expectations and that our commitment to quality, style, and comfort continues to impress you.
It’s truly great to know that our tech is making a difference in your everyday comfort. Hearing that our footwear fits seamlessly into all aspects of your life is exactly what we strive for.
We truly appreciate your recommendation and look forward to keeping you comfortable and stylish for many steps to come! Many thanks.
Warm regards,
The Cole Haan UK Team
Elegant and comfortable
My order no UK39047 arrived with 2 days of ordering, very impressed. I struggle finding shoes that are both super comfy and elegant. The Grandprø All Day Court Leather Trainer Is both.
11 July 2025
Unprompted review
Reply from Cole Haan UK
Hello Rachael,
Thank you for your lovely review! We're so glad your order arrived quickly and that you’re enjoying the trainers.
It's great to hear you've found the perfect balance of comfort and elegance - exactly what we aim for!
We appreciate your feedback and look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
What a great online experience
What a great online experience, super easy to use and super quick shipping the quality of the shoes are brilliant, I’ve been purchasing them for years they are lightweight, comfortable and breathable perfect for hot summer days
9 July 2025
Unprompted review
Reply from Cole Haan UK
Hello Jaspal,
Thank you for your kind words. We're so pleased to hear you had a smooth online experience and received your order quickly.
It's great to know you've been enjoying our shoes for years and continue to find them comfortable and perfect for the warmer weather.
We truly appreciate your continued support over the years - it means the world to us.
Warm Regards,
The Cole Haan UK Team
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