I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
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See what reviewers are saying
The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
Prepare to wait forever for your delivery. I will never be ordering from this company again now that I know they use Colis Prive for their deliveries. Last time, my package was 2 weeks late. I needed... See more
SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
Contact info
3.5
Average
170k reviews
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They always deliver
They always deliver! Never received a notification for delivery that ended up not fulfilled. Located in Antwerp
19 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered a Amazon package
Ordered a Amazon package. It says delivered with signature. Nothing is delivered. I ask an explanation from Colis Prive. I get none. I only get a closure of the case without even answering. Luckily Amazon is there to help me. This transport firm is a disgrace.
17 June 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons zeer dat uw ervaring niet aan uw verwachtingen heeft voldaan.
Mocht u dit nog niet hebben gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". Houd hiervoor uw pakketnummer en postcode bij de hand. Ons team zal zijn uiterste best doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; dit helpt ons om te verbeteren.
At your service!
Scam or just very inefficient
I never received my package, it was marked as delivered but it wasn't in my mail box. I submitted a complaint on 27th of April and never heard back. Still don't have my package nor my money back. So either they are very inefficient or scammy.
27 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
much better than fedex
14 June 2026
C’est perfect
15 June 2026
Perfect
There is nothing to say but thank you. The package arrived in a perfect state and without any delays.
Thanks
15 June 2026
Everything is ok!
12 June 2026
What a complete disaster I just wrote…
What a complete disaster I just wrote this to a delivery service called Colis Privé: You claim you could not find the address! The chauffeur called me at 9pm (I had my phone on silent) if he can not find my address that means you are incompetent THIS IS YOUR JOB to find my address !!! Everyone else finds me!!!!!!! FedEx DHL BPOST even PostNL CRISP!!! No problems!! But you, it is always a problem, just bring my package don’t call me to ask where I live, it’s like a cook in a restaurant asking me how to cook the plate I ordered, get your act together!!!!!
9 June 2026
Unprompted review
Reply from COLIS PRIVE
Hallo,
Bedankt dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons zeer dat uw ervaring niet aan uw verwachtingen heeft voldaan.
Mocht u dit nog niet hebben gedaan, neem dan gerust contact op met onze klantenservice via "https://colisprive.fr/aide/thematique/particulier/". Houd hiervoor uw pakketnummer en postcode bij de hand. Ons team zal zijn uiterste best doen om uw vragen te beantwoorden.
Bedankt voor uw feedback; dit helpt ons om te verbeteren.
At your service!
Brutal experience
Brutal experience. I am not home during the week so chose a relay point from their website. [package "could not be delivered". Chose another relay point from their website. Same thing. Went tot he relay points and they said they no longer do business with Colis because they lose too many packs and do not respond (story checks out). Colis confirmed an appointment for Saturday. Stayed home all day...nobody showed up.
5 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Quick and no fuss delivery
1 June 2026
The driver asked for a delivery code
The driver asked for a delivery code, which had not been sent to me. Showed the driver the order details which confirmed the delivery was due to happen that date and to my address. The order also had a photo of the product, which matched the item in his hand. The driver was friendly and polite. He rang his boss to ask if he could give me the item and was told 'no - not without the code - which I had not been sent! Not my fault! Rebooked delivery, which was confirmed. Yet no code sent and no item delivered. Shocking service! Complained 4 times with no response. Contacted Facebook site and received apology and was told the item would be delivered the next day. Waited and checked tracker and item returned to sender the previous day.
4 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
They told be that my parcel has been…
They told be that my parcel has been delivered and it’s not true, I was at home, no one rang, they said they left it in the mailbox but it’s not true. I don’t know who are those people but they are definitely not reliable. I don’t even want to put one star obviously.
2 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Impeccable
5 June 2026
Delivery was split over two days…
Delivery was split over two days instead of everything being delivered on 1 day. Waste of petrol for your delivery driver.
5 June 2026
Very efficient
My parcel arrived fast, in mailbox as I wanted with no complications. Very efficient
5 June 2026
Reliable service
So far, I never had any issues with Colis Privé. The parcels always arrived when they said they would and I never had to deal with the customer service for any issues.
17 November 2025
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