I am very satisfied with Colis Privé !!!! The delivery went very smoothly !!!! The driver came right to my home and handed me the package I had ordered !!!! And with the tracking number, I had complet... See more
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The delivery is long and late and I would love to know where is my parcel It's mentioned that I can't do a claim on the website because the delivery time is less than 4 days, however it has been... See more
Prepare to wait forever for your delivery. I will never be ordering from this company again now that I know they use Colis Prive for their deliveries. Last time, my package was 2 weeks late. I needed... See more
SINOVIA is a lovely competent teacher, and I love our friendly video chats ( we laugh a lot). I’m learning a tremendous amount. It’s exactly what I hoped to find at Labarile. I really hope to be ab... See more
Company details
Written by the company
Créé en 2012, Colis Privé est devenu le premier opérateur postal privé en France. Spécialiste B2C des livraisons de colis à domicile et en relais, l’entreprise propose un portefeuille complet de solutions de livraison adaptées aux besoins du e-commerce, avec des délais de 24H à 48h. Depuis 2022, Colis Privé est sous la gouvernance de CEVA Logistics, filiale logistique du Groupe CMA CGM
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3.5
Average
170k reviews
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Colis Prive have failed to deliver my…
Colis Prive have failed to deliver my package THREE times over the last 5 weeks. Three scheduled dates, three days of waiting at home, no show every time. I have cancelled the order from Hexclad because this cowboy outfit cannot or will not fulfill their one and only job.
6 July 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
Could not be worse
They have one job. Delivery the packages to homes. And they fail more than 99% of the time
3 July 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
My parcel was stated as delivered but it was not
My parcel was stated as delivered, although it was not, and i am absolutely sure about that. No messages, calls, etc. I've placed a reclamation and still pending for response for 4 days...horrible delivery and no line for customer service.
29 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/
Thank you for your feedback,
At your service!
Simple et Efficace
29 June 2026
Godd communication and speedy delivery…
Godd communication and speedy delivery to advised times
28 June 2026
Dreadful company
Bought items from Amazon (€200 worth). I had all the messages to say it’s coming and when to expect it. 1240pm comes the message ‘We attempted delivery’. No they did not. That is a lie. I was waiting in my garden. There was no van that was there at that time. I pay for Prime and that allows set delivery dates. Twice no in 10 days delivery companies have lied about trying to deliver.
Further proof that Amazon in France is hijacked by useless French delivery companies who hire drivers that when it’s nice weather or late pm decide to just call it a day. That is not a professional service and I suggest avoiding Colis Prive
27 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
The second time the carrier failed…
The second time the carrier called once, quickly hanging up and before I could get to the phone. I needed a package before a birthday, then rescheduled for the day of the birthday and now nothing.
27 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
Amazing service
I was not at the house and the driver came to the restaurant (5 minutes from the house) to deliver the package. Not many would have done that. I am impressed.
23 June 2026
The livreur never came and then I got…
The livreur never came and then I got the message that I refused and that the coli is sent back to the sender! A true scandal.
25 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your experience with Colis Privé was not ideal. For more information about our services and delivery methods, please feel free to visit our help section: 👉 https://colisprive.fr/besoin-daide/
Thank you for your feedback,
At your service!
If I could give 0 I would
If I could give 0 I would. Their delivery people are useless and cannot find us even though no other delivery companies have this problem. If you add our address to google maps it shows exactly where we are.
We get deliveries every day and when we see it is with Colis Prive we are always so annoyed as we know there will almost 100% be a problem.
Today two of my parcels were not delivered and my husband has a parcel from Saturday that was not delivered so we requested delivery for Monday and added directions to our house but today we were told it's being sent to a relay point. This will likely be in a town 20 minutes away as happened in the past rather than to our local town 6 minutes away.
They honestly could not be any worse than they are. They don't care and they don't attempt to resolve the issues.
23 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Worst delivery cy ever!!
Worst delivery cy ever!!! My parcels NEVER arrived in the store where I asked, no communication possible, guy even cut off conversation! Never I want this cy again
1 April 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Item arrived on time.
22 June 2026
Excellent delivery
21 June 2026
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Worst delivery service
Worst delivery service. Every time my parcel comes with Coli's Prive, I have issues. They don't come and checked it as delivered, take it to the pickup point without even attempting to deliver, ... And that's when your parcel actually arrives... Oh, and when you try to fill a complaint, website doesn't work. You try to call? Nobody answers...
20 June 2026
Unprompted review
Reply from COLIS PRIVE
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations.
If you haven’t already done so, please feel free to contact our customer service team via "https://colisprive.fr/aide/thematique/particulier/". You will need your parcel number and your postal code. Our team will do their best to answer your questions.
Thank you for your feedback; it helps us improve.
At your service!
Great service …
Lots of notice about the delivery which came on time (maybe even a day early!).
20 June 2026
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