Collared Creatures Reviews 4,029

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, craftsmanship, and durability of items like beds, collars, and blankets. Many appreciate the personalized options, such as engraving, and find the products to be long-lasting and comfortable for their pets. The service is frequently highlighted as exceptional, with people commending the quick dispatch, great communication, and helpfulness of the company. However, some customers were not happy with the delivery service, experiencing issues with returns and communication regarding those returns. A few reviewers also mentioned that certain products, like a specific cave bed, were not fit for purpose, citing issues with the hood not staying up or creating gaps where their dogs could get trapped.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers praise the durability and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and craftsmanship of... See more

Service

Users describe positive interactions with service. Customers consistently praise the quick and helpful... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported quick dispatch and fast... See more

Based on these reviews

Rated 5 out of 5 stars

I have just received my 2nd cocoon bed the 1st lasted my dog 8yrs and now she is in a smaller one but it's still big enough. The service from ordering to deliver was faultless. The product itself... See more

Rated 5 out of 5 stars

I’m always dubious about ordering items online as pictures can lie. However, I spoke to a member of staff regarding sizes and widths who were very helpful. I therefore went ahead and ordered. The qua... See more

Rated 5 out of 5 stars

Always exceptional products from Collard creatures. I have been using them for several years for my dogs and have always found their products to be top quality and long lasting. I really value the opt... See more

Rated 5 out of 5 stars

I’ve purchased several cave beds from Collared Creatures and the quality is absolutely second to none. Every interaction with their team has been fantastic—they’re always just a phone call away, re... See more


Company details

  1. #83 of 261 best companies in Pet shop

Written by the company

Collared Creatures was born out of a passion of all things dog. We make a full range of beautiful and simply styled, luxury handmade dog accessories for the home and outdoors. We started our business way back in 2014, it grew from wanting to find beautiful dog collars for our dogs, that was practical and hardwearing but didn’t compromise on style – we really struggled, so we decided to make our own collars. One passion led to another and before we knew it our family, friends, and the local neighbourhood started to ask us if we could make collars and leads for them too – and before long, we were making our first ever Dog Cave Bed and very own Dog Drying Coats! Eight years on, we’re proud to have expanded, to offer a full range of beautiful and simply styled, luxury handmade dog accessories for the home and outdoors. We offer doting dog lovers an exclusive range: Luxury Dog Beds, Luxury Blankets and Sofa Throws, stunning Dog Collars & Leads, and Practical Dog Drying Coats. We delighted to have also launched our own bespoke Signature Collections of different styled Dog Collars and Leads. Collared Creatures are a small and family run, independent British Business. Our business is all about ‘Nurturing Love’, making products that create special moments for you and your dog and helping you build that amazing dog and owner bond. We take the time to source the finest quality materials and constantly perfect our product designs to deliver real comfort, ideal fit and practicality – giving you dog accessories that keep your dog feeling warm, safe and utterly loved. At collared creatures our mission is to provide fellow dog lovers with the finest range of beautiful products for your pooches! We have a great selection of beds to make sure your furry companions feel safe, cosy & warm. We also have a large selection of exquisite hand crafted collars & leads. We’re inspired every day, by designing beautiful and gorgeous dog accessories for you and your dog to enjoy in the home and wear on outdoor adventures. Following our passion for dogs and doing what we truly love makes every day special for us. We understand dogs and how delighted owners are when they see their dogs having a soft and cosy bed to rest and relax in, collars that make feel safe and dog drying coats that get their dog dry, warmed up quickly and feeling cosy. Like you, we cherish the strong bond that we have with our dogs and love nothing more than to create those special moments for you to share with you dog too. Take a look at our collections of luxury handmade dog collars and leads, cosy and warm dog beds, our luxuriously soft dog blankets and our perfectly practical dog clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I have bought a product a cave bed 4…

I have bought a product a cave bed 4 years ago replaced inner bed real happy with Both customer service and product
So when we decided to replace whole bed thought go with same
However when arrived was not the same standard and quality so decided to return
Ws told no problem however after waiting in all day no response I am extremely disappointed and frustrated at my experience
Being a valued customer never having to complain my customer service would have been 100 percent however since having an unpleasant experience my answer would be 10 percent

18 September 2025
Collared Creatures logo

Reply from Collared Creatures

Hi Maxine, I did arrange the courier for yesterday to collect so I will need to speak to them tommorow their office is not open on a weekend and neither is ours we dont normally answer e mails when we are closed it's by chance I have just seen yours , I'm sorry your unhappy and will let you know tomorrow after I speak to the courier thanks

Rated 5 out of 5 stars

Getting the loo break at last…….

The Snuggle Sack was delivered in record time and I was amazed at the quality of the product. Beautifully designed and stitched. My 5 month old mini dachshund puppy just loved it and was asleep in it within minutes. At last, I’m able to visit the loo in peace and on my own!!!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish!!

Recently purchased a cave bed for my dachsund which I've returned (at my expense) as totally unfit for purpose. The hood does not stay up, and there is a large gap between the back of the bed and the hood that the dog was getting trapped in. On the photos on their website this looks padded to prevent this but mine wasn't. There's no apology, or
refund of return postage which they claim to give if the item is faulty, which this bed definitely was. At over a £100 I had such high expectations but I guess expensive is not always best! Very slow to respond to emails etc too, despite the fact the claim not to be on their
website! Would definitely not recommend!

In response to company reply: Its disappointing that you have not taken ownership of a substandard product, another reason why I wouldnt recommend!

16 September 2025
Unprompted review
Collared Creatures logo

Reply from Collared Creatures

Hi Im sorry you are disapointed in the bed, We get great feedback normally on the beds, The hood piece needs to be pushed into the seams at the back of the bed, The beds are not faulty we have sold huge amounts over the years, We dont offer return postage as we send the beds out for free, im sorry you are not happy with the service and bed, Thanks jules

Rated 5 out of 5 stars

Top Notch

I have a number of collars for my Airedale Terrier and they are without doubt the best. The quality, fit and customer service is second to none. One of my collars developed a minor fault and when I contacted them just to let them know about it a beautiful new collar arrived a few days later. I wouldn't buy my collars anywhere else.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

We bought our first 2 cave beds 9 years…

We bought our first 2 cave beds 9 years ago when we were renovating an old cottage and there was no central heating and I worried about my dogs being cold at night. They absolutely loved them and the quality of the beds were excellent! When the renovation was finished we bought 2 more cave beds to match our new decor and the original 2 cave beds live in Grandmas house and all 4 beds are still going strong due to the excellent quality of these beds! We recently bought 2 of their beautiful personalised waterproof collars and matching leads as we walk on the beach every day and they are fantastic and so easy to clean the sand and salt water off at the end of our walks. I can’t recommend Collared enough for the quality and customer service! Many Thanks Collared.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Harris Tweed collar

Just received our Harris Tweed collar for our girl and couldn’t be happier with it. Looks and feels amazing, with the service being as promised. Also love that it’s a family business. Would highly recommend 💜🐾

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Always exceptional products from…

Always exceptional products from Collard creatures. I have been using them for several years for my dogs and have always found their products to be top quality and long lasting. I really value the option to engrave details on collars as my dogs were always loosing their tags!

17 June 2025
Rated 5 out of 5 stars

Lovely collars

Lovely collars! My dogs are usually in harnesses but I started to pity them being so covered-up in this hot weather. These collars are now their trunnies and bikinis! They look great.

17 June 2025
Rated 5 out of 5 stars

Excellent

I’m always dubious about ordering items online as pictures can lie. However, I spoke to a member of staff regarding sizes and widths who were very helpful. I therefore went ahead and ordered. The quality of the biothane and the colour were just what I wanted and the name tag engraving which was free was done to a high specification. Delivery was very quick within two to three days from ordering.
I would highly recommend this company and will definitely be using them again.

17 June 2025
Rated 5 out of 5 stars

Lovely Collared Creatures Bed

Love Collared Creatures beds. I have bought a few and my recent purchase has gone down a hit with my four vizslas. They all get on it regularly (not together of course), but all are very happy to get on the top, or even inside to make them cosy. We all know vizslas loved to be covered up!

19 May 2025
Rated 5 out of 5 stars

Fantastic quality as always

Fantastic quality as always. Bought 2 bags for the drying coat by mistake and they called me the next day to check if this was an error - much appreciated and i was refunded immediately.

14 May 2025
Unprompted review
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Reply from Collared Creatures

Thank you for leaving a review Gemma!

Collared Creatures team 🐕

Rated 3 out of 5 stars

Great bed

Great bed, looks really cozy, very quick delivery. Bit pricey especially my dog just won't stay in it

28 April 2025

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