Watch collecting offers great service and communication with successful buyers. My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The auction itself was fine, very clear and once it had finished I did get a bit worried that it would be a hassle. The seller email didn’t work and after a little panic I spoke to the guys at Watch c... See more
From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... See more
Unfortunatley, the seller of the watch I won was dissapointed with the sale price, so, by mutual agreement we decided not to proceed - this is an unusual circumstance, not at all the norm or som... See more
Company details
Written by the company
Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.
Contact info
United Kingdom
- clientservices@collecting.com
- collecting.com
4.5
Excellent
422 reviews
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Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Super easy
Super easy - super helpful - very good communication during the auctions. Thank you Marcus!
1 May 2026
Unprompted review
Reply from Collecting.com
Hi Orlando,
Thank you for the fantastic review! We are thrilled that you found the auction process easy, and we will be sure to pass your gratitude directly to Marcus for his communication through the process.
The Watch Collecting Team
Great service very happy with the watch…
Great service very happy with the watch Mark was very helpful and efficient highly professional would recommend him and Watch Collecting as the best way to acquire your new timepiece
1 May 2026
Unprompted review
Reply from Collecting.com
Hello Vaughan,
Thank you for the wonderful recommendation and for choosing Watch Collecting to acquire your new timepiece! We are thrilled that you are happy with your watch and that Mark provided you with such efficient and professional service.
The Watch Collecting Team
I have sold a few pieces on watch…
I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It's also a great place to buy as you can gauge the true market value of a piece rather than relying on the marked-up value (like on Chrono 24). Fleur and the team provide an excellent, friendly, transparent service.
16 April 2026
Unprompted review
Reply from Collecting.com
Hi Martin,
Thank you for your wonderful review, and for trusting us with your high-value pieces, highlighting the safety you feel and true market transparency our platform offers! We truly appreciate your continued loyalty, and we will be sure to pass your wonderful compliments directly to Fleur and the team.
The Watch Collecting Team
Great service by Watch Collecting
Great service from beginning to end. Nothing was too much trouble and responses professional and thoughtful. Jamie Edmonston was readily available to ensure complete satisfaction and went above and beyond.
15 April 2026
Unprompted review
Reply from Collecting.com
Hi Lee,
Thank you for sharing your fantastic experience with us! We are thrilled to hear that Jamie went above and beyond to ensure your complete satisfaction, and we will certainly pass your kind words on to him.
The Watch Collecting Team
Mark was fantastic
Mark was fantastic. I highly recommend the managed process and undoubtedly will use watch collecting and the managed service again.
8 April 2026
Unprompted review
Reply from Collecting.com
Hi there,
Thank you for the fantastic recommendation and for choosing our Managed Service! We are thrilled that Mark provided such a great experience, and we eagerly look forward to assisting you again in the future.
The Watch Collecting Team
Nervous? Me too but I would def. recommend!
I have to admit I was slightly nervous about using WatchCollecting but my fears soon disappeared after speaking with Fleur. The managed service made a huge difference and the sale price was higher than expected! Thinking of selling a watch? Use watchcollecting.com
1 April 2026
Reply from Collecting.com
Hello Andrew,
Thank you so much for the glowing recommendation and for trusting Watch Collecting! We are delighted that Fleur helped put your mind at ease and that our Managed Service delivered a fantastic result for you!
The Watch Collecting Team
Knowledgable & friendly service
I was very happy with the knowledgeable and friendly service from Marcus and the CW team, who successfully sold my somewhat niche watch for a good price. I’d highly recommend the managed service option which took away much of the hassle from a seller’s perspective and I’d certainly use them again.
30 March 2026
Unprompted review
Reply from Collecting.com
Hello John,
Thank you for trusting our Managed Service and for your wonderful recommendation! We are thrilled that Marcus and the team provided a hassle free, successful sale for your watch, and we look forward to working with you again in the future.
The Watch Collecting Team
Perfect service & seamless from auction to sale
I had a great experience with Watch Collecting. Marcus took all of the stress away with managing the auction, sale and delivery of the watch. I would highly recommend!
24 March 2026
Unprompted review
Reply from Collecting.com
Hi Charlotte,
Thank you for choosing Watch Collecting! We are thrilled to hear that you had a great experience and that Marcus provided a stress free experience from the auction all the way through to delivery. We will be sure to share your kind words with him.
The Watch Collecting Team
I never received the watch I bought and I lost 19’000. - GBP
I bought a Rolex Daytona on watchcollecting.
Lot:#80517 for the sum of 18,000 GBP six months ago and to this day I still have not received the watch. No one knows where the watch is, lost package? Stolen watch? Scam?
Despite the excellent contact I had with the watchcollecting customer service, their response is that they are unable to conduct the investigations to find the watch.
My observation is simple, I lost 19,000 GBP in this matter.
31 March 2026
Unprompted review
Reply from Collecting.com
Hello Cyril,
Thank you for your review and the kind words regarding our customer service team. We are incredibly sorry that your watch remains missing and completely understand your deep frustration over this situation.
To clarify, while we offer managed shipping, you opted to arrange the courier independently. We securely packed the watch and your courier successfully scanned it upon collection from us. Unfortunately, tracking indicates that FedEx subsequently misplaced the package.
As this was arranged by yourself directly with FedEx, they will only discuss the investigation with you as the account holder. Despite our repeated attempts to intervene and trace the item on your behalf, FedEx has restricted our access to the case.
We sincerely hope FedEx resolves your claim quickly, and we remain fully available to provide any documentation or proof of collection you need to support your case with them.
The Watch Collecting Team
Just got a watch and everything went…
Just got a watch and everything went well. I had to deal with Fleur from the watch collecting team and she was very helpful, quick with answering and dealing with the after sale.
Definitely a good experience
19 March 2026
Reply from Collecting.com
Hello Marc,
Thank you for the wonderful review and for choosing Watch Collecting! We are so glad your purchase went smoothly, and we will certainly pass your kind compliments regarding the quick and helpful service directly on to Fleur.
The Watch Collecting Team
Sale of Rolex
From the outset, the service provided was of the highest quality with excellent communications and guidance. The feedback and attention to detail is exemplary.
18 March 2026
Unprompted review
Reply from Collecting.com
Hi Perry,
Thank you for your feedback! We take great pride in offering exemplary guidance from day one, and we are so glad you felt well supported throughout the sale of your watch.
The Watch Collecting Team
Watch arrived completely broken and…
Watch arrived completely broken and watch collecting have avoided and refused any accountability. They also admit they provide no checks on authenticity and even if the watch is working. Have been a nightmare to deal with. Not sure why you’d risk buying from them.
11 March 2026
Unprompted review
Reply from Collecting.com
Hello Marcus. Thank you for your review.
We want to address the inaccuracies in your statement to provide a clear and factual picture of this transaction.
As stated in our terms and on all listings, any watch presented without an in-date service warranty or receipt is expected to require a service. Your purchase was a 1960s watch-only item, meaning a routine service was always to be expected.
You also claim the watch arrived broken and that we have refused accountability. However, we have been in continuous communication with you and have provided clear video evidence showing the watch functioning properly at the exact moment it was securely packed for dispatch.
Since you opted for shipping, transit insurance was applied to protect against damage en route. We guided you through opening a damage claim with our shipping partner, which you successfully initiated and as of the time of this review, is currently being processed.
The Watch Collecting Team
A market place for fakes! Avoid!!!
I bought a Rolex from a trade seller called AceWatches on this site. The watch came with box and papers. I have since sent the watch to Subdial to be authenticated and it turns out the watch is a fake! Watch collecting have told me very quickly that this is my problem to sort out. They have shown zero empathy for my situation being £7k out of pocket, just because I trusted their brand. And have been slow and unhelpful from the outset. They have also wiped all details of the sale from their website to avoid any culpability. I would encourage anyone who has bought a watch from them to get it authenticated at once!! As it’s fairly clear that this is not a one off and there are multiple dodgy ‘trade dealers’ using this site to pedal fake goods!!
Do not buy from this site!!!!
Further to the reply below.
Yes, the watch was purchased last year, I have not stated otherwise!
The links to the listing had been removed/deactivated. Since my review I can now find the listing again…
A master watch maker has said the watch is not the watch listed and is what is commonly known as a Frankenstein watch or from a chop shop. As I look into this further it appears this is something that has potentially happened to hundreds of your other customers!
You are advertising fake watches a real ones!
You are allowing potential criminals with no actually business or experience of watchmaking to call themselves Trade Dealers on your website without vetting them!
You have now refused to give me any details of the ‘supposed’ dealer, to protect him rather than help me! This is obviously due to the possible back lash you will face due to the chance that all the other watches he has sold are the same chop shop rubbish!
You have been hard to reach, unempathetic and only interested in making me look unreliable! Rather than being a good company as your brand suggests you should be!
Not even an offer to refund your, very high, fee that I paid for a fake watches!!
Avoid avoid avoid!!! There are plenty of companies around who seek genuine, verified watches at reasonable prices!!
Get your watch collecting watch checked!
18 March 2026
Unprompted review
Reply from Collecting.com
Hello Alex. Thank you for your review.
We want to address the inaccuracies in your statement to provide a clear and factual picture of this transaction.
This purchase was made seven months ago, in August 2025. As outlined in our terms, our Buyer Protection policy provides mediation and support within the first 30 days of a sale. Had this issue been raised within that window, we would have absolutely been able to step in and assist you. After seven months, the item has been outside our ecosystem for too long for us to verify its chain of custody.
We must also correct the claim that details of this sale were removed to avoid culpability. The listing has not been hidden and remains fully visible on our platform.
Finally, while you state a third party deemed the watch inauthentic, we have yet to receive any of the documentation verifying this report. We have strongly advised taking the watch directly to Rolex for official authentication, but this has not been confirmed. As the protection window has long passed, we have advised that any resolution must now be reached directly with the seller.
The Watch Collecting Team
Another great experience with the Watch…
Another great experience with the Watch Collecting team.
12 March 2026
Unprompted review
Reply from Collecting.com
Hello,
Thank you for returning to Watch Collecting and for sharing such positive feedback! We truly appreciate your continued support and look forward to assisting you again in the future.
The Watch Collecting Team
Delighted with my sale
From my very first approach, Mark explained each step of the Managed Service and assured me that there would be interest in my Rolex. He knew the market very well and the watch was beautifully presented on the website. I was delighted with the sale price achieved and the money was transferred promptly and without issue.
3 February 2026
Unprompted review
Reply from Collecting.com
Hi Nichola,
Thank you so much for your review! We are thrilled that you were happy with the service and final price, and we will be sure to pass your kind words directly on to Mark.
The Watch Collecting Team
Both seller et buyer at Watch Collecting
Hugo was really helpful throughout the sell-side process. The outcome was better than anticipated. I have now been both a seller and a buyer with Watch Collecting, and hopefully many more transactions lie ahead.
23 February 2026
Unprompted review
Reply from Collecting.com
Hi there,
Thank you for your continued trust in Watch Collecting as both a buyer and a seller! We are thrilled Hugo helped you achieve such a great result, and we look forward to many more successful transactions together.
The Watch Collecting Team
Reply from Collecting.com
Hi Tony,
Thank you for your continued loyalty and for returning to us for another purchase! We're delighted to hear that you experienced another efficient and seamless process with us.
The Watch Collecting Team
fantastic experience selling my watch…
fantastic experience selling my watch through watchCollecting - faultless from beginning to end
25 February 2026
Reply from Collecting.com
Hi Peter,
Thank you for the fantastic review and for choosing Watch Collecting to sell your timepiece! We are thrilled to hear that our team provided a great experience from start to finish for you.
The Watch Collecting Team
Great
Great, friendly service, honest advice about market value and easy process.
29 January 2026
Unprompted review
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