Collective Books Co Reviews 

This company is a scam. I bought a book as a gift and then got signed up for a monthly subscription. Why would I need $50 per month subscription. The automatically sign you up for a “free trial” and then roll you over into a paid plan. It’s not clear at all and I can imagine many others have been scammed. I wish I did not use this company

The product itself is good (books) the issue with this company, is that they add you a paid subscription for a 30 days free trial as a gift (whithout letting you know, nor do they add this on your receipt) and with no permission just charge your card in a month. And it’s quite an expensive charge, I never ordered it (they don’t even sell this subscription on the site) and never gave permission to charge me. Definitely don’t recommend

Scum bags add on a community subscription fee then once it posts they say they can refund because of "terms of service." I'll be charging back with my bank. Just know they also hide your ability to cancel it until you email and ask them about it, I searched all throughout their website. These are some shady business practices. Also, I never received the pens or other free gifts.

Books are fine. I'm getting charged for a hidden mandatory subscription, which I don't know how to cancel.

was charged $34.99 a month after i received the books for a Family Legacy Community. however there doesn't seem to be anything actually related to that. so this seems to be primarily a scam.

SCAM ALERT!! If you buy these books, you’ll automatically be put on a “free trial” for their dumb “legacy community” that I’m sure nobody uses and will be surprised with $35 recurring monthly payments. They won’t refund and will say it’s clearly marked when purchasing, but you really have to do some digging to find this crap. Get these on Amazon or somewhere else besides this terrible company

First they sent me the wrong book within the package. Then I had a surprise 30-buck card charge because apparently I had consented to a "free trial" despite there being no clear notification about the trial or the signup. I got my card company to successfully challenge the charge. And in addition they had the audacity to send me a notification about the subscription in a language different that in which I had initially purchased their products. As you can see from their responses to the reviews here, they have no intention of rectifying their scam through these reviews - get your card company to contest the scam.

I was pleased with the books, but was scammed with a monthly subscription to Your Legacy. Avoid these con artists and find another reputable company who sells memory books.

They took two weeks before they even packed/prepared my books to ship. Then they sent me one in French (I ordered two in English) and didn't respond when I contacted them to have them correct it. Additionally, they signed me up for a subscription that I never consented to, that they never warned me about, that they never disclosed in any of my purchase materials. They eventually did respond when I asked them to refund me but declined to do so. I thankfully was able to clear these charges by filing a dispute with my credit card company. These guys are not trustworthy. If it's not a scam, then they're just really bad at running a business.

I wasn’t properly informed that with the order im ordering subscription, unfortunately they do not make refunds on that

Hice un pedido para navidades, y hoy un mes después, me han pasado un cobro de una suscripción a la que yo no me suscribí, no se me informó y obviamente no aprobé el pago, pero igualmente se ha cargado a mi cuenta. No ponen fácil el cancelarlo, de hecho es bastante complicado y por supuesto no te devuelven el dinero. Un timo total, por favor tened cuidado comprando con ellos.

They are scammers.
They sell you the notebooks, while they charge you a hidden amount of 644 MXN (about 35 USD) one month later for a subscription I didn't signed for. I've sent lots of emails requesting my refund and they respond the same, like a machine, stating they won't refund.
DON'T BUY TO THIS SCAMMERS

I purchased books for my family and they signed me up for a recurring charge, and when I contacted them the same day of the charge, they gave me some line about it being in their terms of service. I don't even have a login. I do not want the subscription.

I bought books from them, and they charged my card a month later saying I had signed up for a subscription. But I never meant to sign up for a subscription, they deceptively hid it in fine print on checkout.

It takes a lot of time for the books to arrive, but they arrived. I wanted the books for Christmas and ended receiving those in january. It was peak season, so you can let that slide along with the fact that the provided tracking number did not work. Also, I’d say they are overpriced, but that’s on me and I will let it slide too. What I am not going to let slide is the fact they charge you AFTER you buy the books WITHOUT CONSENT 29 bucks for some kind of service they never mention nor give you access to. That is not something I will let slide and I think is a fraudulent behavior. Do not buy anything from this company! They say that they sell books, but the only thing you buy are headaches.

They're scammers. The offer included gold pens that never arrived. The books are expensive and poor quality. They offer 30 free days to a community with giveaways and other perks, but even if you don't activate it, they subscribe you without your consent and then, in a very opaque way, start charging you monthly fees. Even if you complain, they won't take your side; it's all done in bad faith. In many countries, these practices would be illegal.

This is a complete scam. AFTER you purchase your book, they "offer" you a "complimentary 30 trial" to an online platform that you are never given any OPT IN notification for, and then will charge you for a subscription thereafter. Again, absolutely no OPT IN, or even indication that a subscription exists until after you've made your purchase and they have your CC info. The company is practicing completely unethical, and illegal fraud and needs to be reported until they are given a cease and desist. The books are also completely corny and low quality, you can do better by just asking your family members to write down some unique and interesting stories from their lives. If anything, I'm embarrassed that I allowed myself to believe this company was anything but a garbage trap.

Theres a scam involved. They subscribe yoy to a monthly charge , 35 euro, which was NOT disclosed upon purchase. I am careful when buying online. I read the small print. They are refusing a refund. Disgusting

DO NOT ORDER!
They automatically subscribe you to an abonnement, which is not clearly communicated.
You only notice it after a month, when they automatically deduct € 36 from your account.
WORST COMPANY EVER!!!!!

Received the book, nice enough. But... They add you to a monthly subscription with no permission. As a free gift !?? Unacceptable, money goes out a month after you ordered your book and I have not been refunded. Obviously this is how they make their money. Do not use this company.