Nice idea and the book itself looks good, but the shipping time was disappointing and cost more than I anticipated. Customer support was polite but didn’t speed things up. Quality was average for the... See more
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Chez Collective Books Co, nous créons des livres-guidés pour préserver les souvenirs et transmettre les histoires de vie. Notre mission est simple : offrir des ouvrages qui permettent aux familles de se rapprocher, de dialoguer, et de laisser une trace émotionnelle forte à travers l’écriture. Notre collection, "Je veux connaître ton histoire", invite chacun à raconter son parcours, ses souvenirs, ses rêves. Chaque page est conçue pour guider, inspirer, et surtout, créer du lien. Offrir un de nos ouvrages, c’est bien plus qu’un cadeau : c’est transmettre des souvenirs qui ne s’effaceront jamais.
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Replied to 16% of negative reviews
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DO NOT PURCHASE!
DO NOT BUY! I made a Trustpilot account just to give this review to warn others about NOT TO BUY from them!
They automatically put me in a monthly subscription for about $40 a month! I just realised this as they took $40 from my account and they deny to pay me back! They say they can't because of Terms and Conditions that I accepted while buying this book! But of course who is even thinking that they could be agreeing to a monthly fee while buying ONE book!
Negative option billing trap
I bought a product that included “30 days free access,” but I was charged €34.99 for a subscription I never knowingly signed up for. Customer support refused a refund and only offered cancellation. This feels like a negative option billing trap. Avoid.
Hidden subscription, retained card details, and misleading practices
The missed delivery was frustrating. The rest was unacceptable.
I ordered in early December based on a “7–10 day delivery” promise. It was their "Christmas Offer". The item arrived a month later, after Christmas, which ruined it as a gift. That’s bad service, but delays happen. Small businesses can get overwhelmed at Christmas, but it sucks to be pushed constant ads and emails to "order" more – when they couldn't fulfil my first order.
What doesn’t “just happen” is this:
• My payment details were retained without consent
• A further charge was attempted around a month later that appeared to be tied to a subscription that was not clearly disclosed or explicitly agreed to at checkout
That raises serious concerns under Consumer Contracts Regulations (clear consent for recurring payments), unfair trading rules (dark patterns), and UK GDPR (retention and reuse of payment data).
While my order was still undelivered, I also received emails advertising “24–48 hour delivery via Amazon”, which only reinforced the lack of transparency.
This kind of behaviour goes beyond poor execution.
It undermines consumer trust and makes it harder for ethical small businesses to compete without resorting to tricks.
At best, this is deeply misleading. At worst, it appears regulator-reportable.
Proceed with caution.
Would give 0 if I could
Would give 0 if I could. If you purchase please know you are automatically signed up for an expensive subscription. This was not made clear in my opinion.
Books are great. With recurring Fees
Books are great. The purchase is a scam for a subscription that no one asked for.
Lots of "extras" thrown in that amount…
Lots of "extras" thrown in that amount to nothing. They try to get you stuck in a subscription for a "free community" and don't send you any reminders to cancel your free access before you get roped into a $34.99/month subscription. They don't budge on giving you a refund 2 days after you see the charge come through on your credit card.
The book and pen I got from them were cheap and not of high quality despite the description.
I won't be buying anything from them ever again.
terrible sneaky monthly subscription
Like most people here it looks like we got got with a holiday scam since this was highly promoted on social media. You buy a book and they sneak a monthly subscription in there without you knowing it. Now after the holidays I notice the recurring charge. They are scammers, looks like they did it to a lot of people.
Hidden $34.99/month subscription after…
Hidden $34.99/month subscription after purchasing books. I think I managed to unsubscribe, but they don’t make it easy. Terrible company taking advantage of people.
It's a total scam
It's a total scam, his books are sell as great, honestly their ideas are good, but inside them are just simple AI generated content and aren't any worth.
Also, when you purchase a book they charge you with a useless subscription to a community, and you can't cancel it in an easy way, they are not clear with their terms and conditions neither and his support doesn't resolve anything
Do not buy from this company
Do not buy from this company. My book took forever to arrive. They scammed me into subscribing to their plan and refused to refund me. I am completely disappointed by this experience and wish I had read other reviews before purchasing anything from them.
STAY AWAY
STAY AWAY, they do not comply with Subscription laws and hide reoccurring payments.
- They hide free trial to a useless online community when you purchase a book, then charge you monthly without being transparent on the charges.
- they also give you "free gifts" but these are digital and not worth it.
if possible find the books you want else where
Wildly disappointed with this company
Wildly disappointed with this company. I ordered 2 books which might be great. However, as many other reviews seem to mention, I was signed up for and charged for the online subscription. When I emailed asking for a refund, they were extremely evasive, the response had enough emojis to send me into a tailspin and they refused to consider a refund even though they can apparently tell I have not used the subscription yet. Don’t worry, though. They mentioned multiple times I can use the website and see how awesome it is. Pass. The website doesn’t post honest reviews either as their score here versus the website is vastly different. I wish I had found this website before I was scammed. If the books were good, I was planning to get them for more family members. Not anymore! Extremely frustrated with this company…..
Avoid this company
Avoid this company. My order took over a month to arrive, and only after I repeatedly pressured them to ship it. They also signed me up for a hidden subscription without my consent. When I caught the unauthorized charge, they refused to refund me. I had to involve my bank to get my money back. A very sketchy and dishonest experience from start to finish."
Beware of extra hidden charges without…
Beware of extra hidden charges without any agreement. No response to the refund either.
Read Before Purchasing
I purchased a product and later discovered I had been enrolled in a paid subscription via fine print. I never used or accessed the subscription, yet was charged $35/month without clear, affirmative consent.
When I contacted customer service immediately, they refused to refund the charge, citing their terms instead of addressing the misleading enrollment.
Buyers should be extremely cautious — this is a negative-option billing practice that’s easy to miss and difficult to reverse.
Scammers
Scammers! Do not buy from them. The book came in time and all seemed good but one month later I recieved a $50 charge I had never approved on my card. When I emailed the company for help- I could only talk to robots. It took me 15min just to figure out how to cancel the subscription they had signed me up for without my consent!
Find another one of these book manufacturers. There are plenty of better options.
They keep charging your card - avoid
They did the bare minimum that it wasn't outright theft. Delivery was so delayed as to make the gift useless. Also be weary they, sneakily sign you up for some subscription and then make it difficult to cancel and refuse to refund. Shame cause it's a great idea for a product, unfortunately these guys are greedy and execute it so poorly
Misleading shipping information and no refund
I had a very bad experience with this website. When I purchased the book, the delivery time was never clearly stated, not even after it was "sent". I paid for expedited shipping, yet the order took more than two weeks to arrive and was delivered after the date I actually needed it.
I requested a refund due to the delay, but I was told that refunds are not available for discounted books — which is misleading, since all of their books are sold as discounted.
If Trustpilot allowed it, I would include a screenshot of the email I received confirming this response. For these reasons, I do not recommend buying from this site.
Scam
Scam. Unauthorised charge to my account of $54.99 for a subscription to their 'community' 1 month after initial purchase of book.
watch out for hidden subscription
Great books as advertised and good quality.
Got caught by the “complimentary” legacy community access for £29.99 recurring monthly. Not cool. When questioned I was basically told by email that it was clearly stated and I should’ve seen it. Great customer service. Most companies would just refund the money. Won’t be using again.
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