Collective Books Co Reviews 

560
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers truly appreciate the clever concept behind the products, pointing out that the memory books feature nice physical quality and provide a wonderfully special way to capture precious family history. People frequently highlight that these journals make fantastic gifts that successfully encourage engaging conversations about childhood memories across multiple generations. Some reviewers were not happy with unexpected recurring subscription fees and significant delays in shipping times that affected their gift plans. Buyers additionally mentioned that tracking numbers were frequently unhelpful or missing entirely, while support teams failed to adequately resolve unauthorized billing complaints.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as many reviewers praise the thoughtful... See more

Order

Consumers find order processing to be deeply frustrating due to severe delivery delays and poor... See more

Subscription

Customers had negative experiences with the subscription, reporting that they were enrolled in a monthly... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with many consumers highlighting extreme... See more

Payment

Reviewers express frustration regarding payment methods, noting unexpected recurring monthly subscriptions... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice idea and the book itself looks good, but the shipping time was disappointing and cost more than I anticipated. Customer support was polite but didn’t speed things up. Quality was average for the... See more

Rated 4 out of 5 stars

Nice offer, some discount codes. Only point that could be improved is delivery time. 9 days on my side, it’s ok but I would have liked to have more visibility on it when I did the order.

Rated 4 out of 5 stars

Finally got my books today. Very happy with products. Would get 5 stars if it was not for delivery procedure... Post order, I received a confirmation number and a tracking number that looked... See more

Rated 2 out of 5 stars

They take forever to ship. I ordered two books in English, but one arrived in French. They also sign you up for some sort of membership but never disclose that or ask you to agree that you'll accept t... See more


Company details

  1. Book shop

Written by the company

Chez Collective Books Co, nous créons des livres-guidés pour préserver les souvenirs et transmettre les histoires de vie. Notre mission est simple : offrir des ouvrages qui permettent aux familles de se rapprocher, de dialoguer, et de laisser une trace émotionnelle forte à travers l’écriture. Notre collection, "Je veux connaître ton histoire", invite chacun à raconter son parcours, ses souvenirs, ses rêves. Chaque page est conçue pour guider, inspirer, et surtout, créer du lien. Offrir un de nos ouvrages, c’est bien plus qu’un cadeau : c’est transmettre des souvenirs qui ne s’effaceront jamais.


Contact info

3.4

Average

TrustScore 3.5 out of 5

560 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(560)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT PURCHASE!

DO NOT BUY! I made a Trustpilot account just to give this review to warn others about NOT TO BUY from them!

They automatically put me in a monthly subscription for about $40 a month! I just realised this as they took $40 from my account and they deny to pay me back! They say they can't because of Terms and Conditions that I accepted while buying this book! But of course who is even thinking that they could be agreeing to a monthly fee while buying ONE book!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Negative option billing trap

I bought a product that included “30 days free access,” but I was charged €34.99 for a subscription I never knowingly signed up for. Customer support refused a refund and only offered cancellation. This feels like a negative option billing trap. Avoid.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Hidden subscription, retained card details, and misleading practices

The missed delivery was frustrating. The rest was unacceptable.

I ordered in early December based on a “7–10 day delivery” promise. It was their "Christmas Offer". The item arrived a month later, after Christmas, which ruined it as a gift. That’s bad service, but delays happen. Small businesses can get overwhelmed at Christmas, but it sucks to be pushed constant ads and emails to "order" more – when they couldn't fulfil my first order.

What doesn’t “just happen” is this:

• My payment details were retained without consent
• A further charge was attempted around a month later that appeared to be tied to a subscription that was not clearly disclosed or explicitly agreed to at checkout

That raises serious concerns under Consumer Contracts Regulations (clear consent for recurring payments), unfair trading rules (dark patterns), and UK GDPR (retention and reuse of payment data).

While my order was still undelivered, I also received emails advertising “24–48 hour delivery via Amazon”, which only reinforced the lack of transparency.

This kind of behaviour goes beyond poor execution.
It undermines consumer trust and makes it harder for ethical small businesses to compete without resorting to tricks.

At best, this is deeply misleading. At worst, it appears regulator-reportable.

Proceed with caution.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Would give 0 if I could. If you purchase please know you are automatically signed up for an expensive subscription. This was not made clear in my opinion.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Lots of "extras" thrown in that amount…

Lots of "extras" thrown in that amount to nothing. They try to get you stuck in a subscription for a "free community" and don't send you any reminders to cancel your free access before you get roped into a $34.99/month subscription. They don't budge on giving you a refund 2 days after you see the charge come through on your credit card.

The book and pen I got from them were cheap and not of high quality despite the description.

I won't be buying anything from them ever again.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

terrible sneaky monthly subscription

Like most people here it looks like we got got with a holiday scam since this was highly promoted on social media. You buy a book and they sneak a monthly subscription in there without you knowing it. Now after the holidays I notice the recurring charge. They are scammers, looks like they did it to a lot of people.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

It's a total scam

It's a total scam, his books are sell as great, honestly their ideas are good, but inside them are just simple AI generated content and aren't any worth.
Also, when you purchase a book they charge you with a useless subscription to a community, and you can't cancel it in an easy way, they are not clear with their terms and conditions neither and his support doesn't resolve anything

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. My book took forever to arrive. They scammed me into subscribing to their plan and refused to refund me. I am completely disappointed by this experience and wish I had read other reviews before purchasing anything from them.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY AWAY, they do not comply with Subscription laws and hide reoccurring payments.
- They hide free trial to a useless online community when you purchase a book, then charge you monthly without being transparent on the charges.
- they also give you "free gifts" but these are digital and not worth it.
if possible find the books you want else where

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Wildly disappointed with this company

Wildly disappointed with this company. I ordered 2 books which might be great. However, as many other reviews seem to mention, I was signed up for and charged for the online subscription. When I emailed asking for a refund, they were extremely evasive, the response had enough emojis to send me into a tailspin and they refused to consider a refund even though they can apparently tell I have not used the subscription yet. Don’t worry, though. They mentioned multiple times I can use the website and see how awesome it is. Pass. The website doesn’t post honest reviews either as their score here versus the website is vastly different. I wish I had found this website before I was scammed. If the books were good, I was planning to get them for more family members. Not anymore! Extremely frustrated with this company…..

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. My order took over a month to arrive, and only after I repeatedly pressured them to ship it. They also signed me up for a hidden subscription without my consent. When I caught the unauthorized charge, they refused to refund me. I had to involve my bank to get my money back. A very sketchy and dishonest experience from start to finish."

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Read Before Purchasing

I purchased a product and later discovered I had been enrolled in a paid subscription via fine print. I never used or accessed the subscription, yet was charged $35/month without clear, affirmative consent.

When I contacted customer service immediately, they refused to refund the charge, citing their terms instead of addressing the misleading enrollment.

Buyers should be extremely cautious — this is a negative-option billing practice that’s easy to miss and difficult to reverse.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers! Do not buy from them. The book came in time and all seemed good but one month later I recieved a $50 charge I had never approved on my card. When I emailed the company for help- I could only talk to robots. It took me 15min just to figure out how to cancel the subscription they had signed me up for without my consent!

Find another one of these book manufacturers. There are plenty of better options.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

They keep charging your card - avoid

They did the bare minimum that it wasn't outright theft. Delivery was so delayed as to make the gift useless. Also be weary they, sneakily sign you up for some subscription and then make it difficult to cancel and refuse to refund. Shame cause it's a great idea for a product, unfortunately these guys are greedy and execute it so poorly

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Misleading shipping information and no refund

I had a very bad experience with this website. When I purchased the book, the delivery time was never clearly stated, not even after it was "sent". I paid for expedited shipping, yet the order took more than two weeks to arrive and was delivered after the date I actually needed it.

I requested a refund due to the delay, but I was told that refunds are not available for discounted books — which is misleading, since all of their books are sold as discounted.

If Trustpilot allowed it, I would include a screenshot of the email I received confirming this response. For these reasons, I do not recommend buying from this site.

12 December 2025
Unprompted review
Rated 2 out of 5 stars

Scam

Scam. Unauthorised charge to my account of $54.99 for a subscription to their 'community' 1 month after initial purchase of book.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

watch out for hidden subscription

Great books as advertised and good quality.

Got caught by the “complimentary” legacy community access for £29.99 recurring monthly. Not cool. When questioned I was basically told by email that it was clearly stated and I should’ve seen it. Great customer service. Most companies would just refund the money. Won’t be using again.

3 January 2026
Unprompted review

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