Collectors Kingdom Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff and the helpful owner for being genuinely honest, incredibly supportive, and managing all requests professionally. Consumers frequently note that specialty trading card products arrive very quickly and are always securely packaged in pristine, mint condition. However, some people mentioned that unexpected website errors and technical glitches caused frustrating order cancellations. Despite these unfortunate temporary setbacks, the dedicated business owner worked diligently through the entire night to quickly process prompt financial refunds and personally resolve all technical problems for everyone affected by the unexpected mistake.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting a stark division in sentiment. While... See more

Website

Customers consistently note ambiguous experiences with website functionality, particularly following a... See more

Product

Users describe positive interactions with product, highlighting fair pricing and secure packaging. Consumers... See more

Staff

Reviewers highlight positive aspects of staff, describing the owner as a true professional and an absolute... See more

Refund

Clients share positive opinions on refund experiences, highlighting swift and professional handling from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top... See more

Rated 5 out of 5 stars

1000/10 great seller and customer service Lots off selection from different TCG always packs everything securely and dispatches items quickly. Would highly recommend if you want to buy off a gen... See more

Rated 5 out of 5 stars

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... See more

Rated 5 out of 5 stars

Ordered 2 art work sets for journey together and 1 set of destined rivals. Very good pricing, considering today's horrendous market. Great communication, had to make an adjustment to my order and Mi... See more


Company details

  1. #104 of 139 best companies in Collectibles Shop
  2. #77 of 97 best companies in Trading Card Shop

Written by the company

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(182)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience having ordered multiple times from this site. Always great communication on orders, always fast shipping can never fault it.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent response and management

I can't even imagine the stress you have went through last night. I wish people would look at the positives rather than focus on the obvious error. Was extremely impressive how well your site handled the traffic and how speedy you communicated amongst various discord communities shortly after the error happened. By morning everything was resolved which again, impressive. A lot of companies should take note on how well you handled this 👏

3 July 2026
Unprompted review
Rated 5 out of 5 stars

One of a kind business!

Mike is an absolute gentleman who goes above and beyond for the Pokemon community he has built. Always offers products at amazing prices, ships quickly and well packaged and I’ve never had a single issue.

Unfortunately his website had a glitch which allowed for too many orders to be placed and people are getting angry, hence the bad reviews. He doesn’t deserve any of them, he runs his business with complete integrity and is always completely transparent. The issue was promptly fixed and he spent all night refunding all orders by himself. The reviews before this incident happened speaks enough about what kind of person he is and how valued his business is in the TCG community

The nicest seller in the entire Pokemon community hands down and I will always say that proudly. He isn’t in it to make a quick buck, he genuinely cares about what he’s doing and has built an amazing community to back that up. I don’t even hesitate to buy from him and have been a customer for a couple of years now. Cannot fault him at all!❤️

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant seller, brilliant shop.

Mike is an incredible person and his business is exactly the same. We order from Collectors Kingdom on a regular basis and every single time, Mike goes above and beyond for all of his customers. I couldn’t recommend him enough! ❤️

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Please do not get disheartened…

Please do not get disheartened by the absolute numpties leaving unreasonably bad reviews , all because of some cardboard. This is an absolutely lovely small company , they fixed the error and refunded me within hours and sent an email to say they donated £500 to charity as a good will gesture. What a lovely thing for a store owner to do, thank you for sorting the error quickly and for working so hard to resolve it.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Owners seem like genuinely nice people

I have never used this company before but last night it showed loads of items at a very cheap price on there website (clearly a problem stock error) so I thought I would try my luck. As I suspected the order got cancelled and I was refunded very quickly and received a nice email explaining that there had been a glitch on the website. I would definitely use them again as I don't feel it was there fault and they worked very quickly to resolve the problem.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered many items but found out that…

I ordered many items but found out that a system error allowed me to despite the item not being in stock. However I was quickly refunded my order and the site published an apology! I can see the owner has worked tirelessly and apologised multiple times and I respect the care given to us customers! Definitely will purchase something for the great customer service received! Don’t worry about the negative reviews pal, you worked hard to rectify the issue a lot more than any other store would!! Thank you!!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

This is a great site with great people

This is a great site with great people. Had some great orders in the past and sometimes mistakes or glitches happen and there honest and supportive through it. Much love to everyone who works here. X

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Awesome community and just a great time

I've been ordering from Collectors Kingdom for about 2 years now, from the website and Tiktok. Every time has been perfect. Always dispatched quickly and packaged well.
Also has a brilliant community on discord, if that's your type of thing.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great guy

Great guy. Had website issued and managed to sort everyone out staying awake all night to help. Will be buying from them again in the future.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Communications are great

Communications are great, I had ordered and it was cancelled due to an website error. Refund done super fast, email explaining why was sent later on… a small business doing their best in a really unfortunate situation. I will come back once the website reopens for a look and to hopefully make another order. The donation to Great Ormond Street was a nice touch. Keep your head up!!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

People missed the communication, not their fault

Being review bombed by people that didn't see the communication. Sad to see it was too good to be true as I won't get my DR ETB but can respect that this is at no fault of the company and the people that work there. Hopefully I will be lucky to catch one in the wild!

Thank you team for your communication and so sorry that this happened.

They have even donated £500 to Great Ormond Street Charity which is a child cancer charity due to the inconvenience caused. Great people, great team. Don't fall for the bad reviews.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Handled situation amazingly.

Issue with the website caused so much stress for them having to cancel orders. Handled so well, quickly and any 1 star review saying otherwise needs to give their head a wobble. Will definitely shop in the future.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Please ignore the 1* reviews

I’ve been ordering from Mike for over two years now and have always had a genuinely amazing experience alongside being part of a lovely community.

It’s disappointing to see a genuine technical mistake overshadow years of hard work and lead to so many negative reviews, clearly it is people who don’t have any empathy

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolute gem of a shop owner

A shopify error meant OOS items were able to be ordered erroneously. The owner tirelessly worked through the night cancelling orders (over 7000!) and getting refunds back to people in less than 12 hours. He then sent a donation to Great Ormond Street Charity as a token of good will, despite this not being his fault. He's an absolute gem and he has my total respect for handling this as well as he did!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional!

Ordered last night during an unfortunate restock glitch for the owner. Understandably cancelled and refunded all orders … then also donated £500 to charity as a gesture of good will. I thought it was important to pass on how professional and committed this owner has been to sorting the issue.

Praise should be given where it’s deserved!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 store and owner

We’ve been ordering from Mikes store now for a few months. Never had an issue. Always quick delivery. Absolutely 0 complaints. There was an issue with the shop last night which has caused a few bad reviews. Ignore them. Mikes explained multiple times what has happened, has apologised and even donated to a children’s charity to apologise even further. Amazing response and we will continue to shop here for our cards 🫶🏻

4 July 2026
Unprompted review

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