Collier and Catchpole Ltd Reviews 520

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of placing orders and the quick, efficient delivery of products. Many people appreciate the friendly, polite, and knowledgeable staff, including the delivery drivers, who often go above and beyond to assist with requests. The products are consistently described as good quality and as expected, with competitive pricing also being a significant positive. However, some customers also noted a lack of communication regarding delivery notifications, wishing for more updates on when their orders would arrive.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the great and... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process. Many... See more

Product

People report positive experiences with products, consistently finding them to be as described and of good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a call from C&C about 2 minutes after placing the order asking when I would like the goods delivered. Date was earlier than expected and I was kept up to date by phone on a slight delay due to tra... See more

Company replied

Rated 5 out of 5 stars

Ordered a 25kg bag of NHL on line to collect in-store. Soon afterwards another branch called and helpfully suggested picking it up at their location as it is an easier journey. I still picked it up in... See more

Company replied

Rated 5 out of 5 stars

Product ordered online (2 x 1 ton bags gravel) delivered within 48hrs, driver very helpful with positioning where requested on drive. Will use this company again definitely. Thanks

Company replied

Rated 5 out of 5 stars

After having been let down by another builders merchant, we called in to the yard of C and C in Ipswich. Gary couldn’t have been more helpful or friendly. He put the paving slabs on the ground so we c... See more

Company replied


Company details

  1. #4 of 24 best companies in Paving materials supplier
  2. #2 of 17 best companies in Building materials market
  3. #2 of 28 best companies in Insulation Materials Shop
  4. #10 of 68 best companies in Timber merchant
  5. #4 of 20 best companies in Natural Stone Supplier
  6. #2 of 6 best companies in Sand and Gravel Supplier

Written by the company

Family Owned Independent Builders Merchant Providing Building, Landscaping & Timber Supplies to the Trade & Public. Serving North Essex and Suffolk


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

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Asks customers to review

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Rated 5 out of 5 stars

I arrived early for a collection but…

I arrived early for a collection but that wasn’t a problem and one of your colleagues kindly loaded pebbles into my car. Very friendly and helpful

24 November 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Nick. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Paul. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Delivered nice and promptly and the…

Delivered nice and promptly and the driver was super helpful and polite.

27 October 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Justin. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great product at a great price…

Great product at a great price (wheelbarrow) and friendly service to boot!

21 October 2025
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Reply from Collier and Catchpole Ltd

Hi Carl. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Friendly service. Excellent product!

16 October 2025
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Reply from Collier and Catchpole Ltd

Hi Roy. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars
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Reply from Collier and Catchpole Ltd

Hi Brian. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

I would like too inform the public of…

I would like too inform the public of the wonderful service I always receive from the staff at collier and catchpole I’m a builder that uses builders merchants in the Ipswich area therefore I have first hand experience of all companies that supply building materials in the Ipswich area .
Collier and catchpole are head and shoulders above all other their competition from the top up jay the manager has exceptional knowledge of the products his company supplies the sales team transport manager delivery driver and counter staff are 5 star I would like to give special praise to the yard staff they are out in all weather’s and nothing is to much trouble for them, it’s always service with a smile from Callum Kieran Ben and Chris and special praise for Gary a five star endorsement is reserved for him .
Thank you team
THOMPSON AND SON

18 October 2025
Unprompted review
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Reply from Collier and Catchpole Ltd

Hi Joseph. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We’re delighted to hear that our Ipswich team. We’ll be sure to pass on your kind words to Callum, Kieran, Ben, Chris, and Gary. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

I ordered some shingle for my garden

I ordered some shingle for my garden. Collier and Catchpole called me the day before my delivery, were super friendly and helpful, and the delivery was made with no fuss and they did exactly what I asked with regards to where to leave the huge bag of stones. Excellent service, thank you!

3 October 2025
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Reply from Collier and Catchpole Ltd

Hi Esmee. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We’re delighted to hear that everything went smoothly with your delivery. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived in good time,good price.

27 September 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Colin. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Delivery date confirmed

Delivery date confirmed. On time. Great service. Thanks.

30 September 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Gavin. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery (order Thursday, delivery Friday with one final item delivered Monday) and best local price. 👍👍👍

25 September 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Jason. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

My delivery driver was excellent

My delivery driver was excellent. Went the extra mile to crane the MOT type 1 over the wall saving me extra work. Ordering was simple, communication was quick and clear. Can't ask for more.

2 September 2025
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Reply from Collier and Catchpole Ltd

Hi Richard. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Just made easy for me.

Just made easy for me.

1 September 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Derek. We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Great value product

Great value product - excellent friendly delivery team - as always

31 August 2025
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Reply from Collier and Catchpole Ltd

Hi Henry. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Friendly delivery driver

Friendly delivery driver - an asset to your company.

29 August 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Rory. Thank you for taking the time to leave us a review and rating. Great to hear! Collier drivers are the best. See you soon 😊 #BuildWithColliers

Rated 5 out of 5 stars

Small order of concrete slabs fulfilled…

Small order of concrete slabs fulfilled virtually immediately!
Excellent service. Excellent products.

28 August 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Tony. Thank you for taking the time to leave us a review and 5-star rating. Have a great week. Shout if you need us 😊 #BuildWithColliers

Rated 5 out of 5 stars
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Alan. Thank you for taking the time to leave us a review, great to hear. See you soon. Have a great weekend 😊 #BuildWithColliers

Rated 5 out of 5 stars

Very friendly team and fairly priced

Very friendly team and fairly priced, would highly recommend

18 August 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Cristian. Thank you for taking the time to leave us a review and 5-star rating, and for supporting your local independent builders merchant. We appreciate you 😊 #BuildWithColliers

Rated 5 out of 5 stars

Excellent service.

Quick delivery. Accepted return/reimbursement of bricks.

5 August 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Graham. Thank you for taking the time to leave us a review and rating. See you soon. Have a great bank holiday weekend 😊 #BuildWithColliers

Rated 4 out of 5 stars

Pretty good

4x2 timber pretty good but some splits and rough ends

14 August 2025
Collier and Catchpole Ltd logo

Reply from Collier and Catchpole Ltd

Hi Gonzo. We appreciate your feedback and support. See you again soon 😊 #BuildWithColliers

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