Overall this experience was good. The movers on both ends were pleasant to deal with, hardworkers and respectful of our things. The communication between Colonial Van Lines and the movers they contr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with movers Eric and Jullian with K&J Movers in Albuquerque who were in charge of my move from Albuquerque, New Mexico to Raleigh, NC. Professional, kind, meticulous and caring... See more
Company replied
I would say the drivers and movers on both sides of our transaction was great. Super friendly and very professional. I would have liked better communication with the people I dealt with on the phone.... See more
Company replied
The original quote I received wasn't far off from the actual total and it's always a feat to handle a cross country move (especially with no seriously damaged items!), however one or two items I had m... See more
Company replied
Company details
Information provided by various external sources
As one of the nation’s top long distance movers, Colonial Van Lines is the preferred choice for all your long distance moving needs. With over 50 years of experience and over 200 agents within our network within the moving and storage industry, we have the knowledge and ability to handle your move. Colonial Van Lines is a licensed and insured long distance mover providing professional moving services across the United States. Our friendly movers are ready to provide high-quality professional moving services. Colonial is family owned & operated and provides 100% FREE moving quotes.
Colonial Van Lines - Your Nationwide Movers
Written by the company
- Customer Satisfaction is our Top Priority!
- With over 20+ years in the moving and storage industry there is no move to big or small we cannot satisfy. In our 20 + years of being a mover the owner has successfully executed over 200,000 moves, and has a customer satisfaction approval rating over 92%.
Hassle Free Moving Estimates From Experienced Estimators
Commitment Free Moving Estimates With A Price Match Guarantee
If you are planning a state-to-state relocation there is no need to look further. Colonial Van Lines has proudly been in the moving industry over 20+ year experience, and has a customer satisfaction rating over 92%. Give us the opportunity to earn your business, we will not disappoint. We will be happy to meet or beat the price of any reputable moving quote.
Contact info
1441 SW 29th Ave., 33069, Pompano Beach, United States
- (800) 356-1855
- clientsupport@colonialvanlines.com
- colonialvanlines.com
4.0
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Colonial Van Lines
Thank you so much for taking the time to share such an outstanding review! We’re absolutely delighted to hear that you had such a positive experience with us.
Your kind words mean a great deal to our entire team and serve as a wonderful reminder of why we’re so passionate about providing exceptional service and creating memorable experiences for our guests.
We sincerely appreciate your support, trust, and generous feedback. It was truly a pleasure having you with us, and we can’t wait to welcome you back again. We look forward to making your next visit just as wonderful — if not even better!
Thank you again for choosing us. We look forward to seeing you again soon!
Packing and unpacking done very well
25 September 2026
Reply from Colonial Van Lines
hank you so much for your outstanding review! We’re delighted to hear that you had such a positive experience with us.
Your kind words mean so much to our entire team and inspire us to continue providing exceptional service to our guests.
We truly appreciate your support and trust, and we look forward to welcoming you back again soon. Thank you for choosing us!
Worst moving company ever
Worst moving company ever, I don't normally post reviews but I'm trying to warn people. First they low-balled the estimate. They will tell you anything to get the contract and once they do, that's when the screwing starts. I made it clear to Colonial that I was pressed for time and asked if they could meet a specific date for pickup, they assured me they could. Turns out they were a day late, screwed up all my plans and all they offer you in compensation is $30, that's right they miss a deadline they give you $30, that's all a whole day of your time is worth to Colonial. However I was told by one of their employees that if you miss a date, it's $600 a day. To be fair, they did offer me a whole $100 for completely screwing up my plans. Next, when the truck did arrive it was half full already, they crammed my stuff in and had to strap some of my goods to the back of the truck. Next, if you go over the estimated weight, you pay, and you pay big, cost me thousands. They are a moving and storage company and boy do they charge you for storage, cost me thousands. And you can NEVER nail anyone down on additional cost beforehand. Customer service is horrible, your account "managers" don't answer their phones, don't return calls, and don't respond to e-mails. The only thing they are good at is billing, and taking your money. Now to delivery, they had to delivery my stuff in three separate trips because once again, the driver ALREADY had a full load on his big rig and had to rent a U-HAUL to deliver my goods. And after being in storge for a few weeks a HUGE portion of my goods are missing, thousands and thousands and thousands of dollars worth of stuff. Someone from Colonial is supposed to call me tomorrow and I will be stunned, first, if I actually get a call, and second if this gets resolved in an equitable manner. When I moved cross country six years ago I did it with PODS and everything was perfect, they were on time you know the cost upfront, and storage prices are not ridiculous. And when the PODS were delivered, EVERYTHING I put in them was still there. I went with a moving company this this time because I did not want to have to do all the loading. In hindsight it would have been better to use PODS and pay someone to do the loading. Well, this was a long rant, be forewarned, DO NOT USE COLONIAL, I made the mistake so you don't have to!
2 October 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We understand how important a smooth and stress-free moving experience is, and we take concerns such as yours seriously.
Our goal is to resolve this matter as quickly as possible. At this time, however, we have been unable to locate your file using the name provided in the review. We would greatly appreciate the opportunity to speak with you directly, review the details of your move, and work toward an immediate resolution.
Please contact our office at 954-958-2200, Extensions 200 or 104, so we can locate your account and assist you personally.
We value your business and sincerely appreciate the opportunity to address your concerns.
If you like Stress Than here you go...
If you are looking for a company to cause you more stress than you have found the right place. I was moving an elderly loved one. The inventory was not done properly and in fact did not show up until after the move. They were supposed to deliver at one day 8am to 12pm. They never showed and rescheduled after the fact. It was the most stressful move I have ever been part of... if this is what you want in a moving company than you have found the right company. I would never use them again.
2 October 2026
Unprompted review
Reply from Colonial Van Lines
We are truly sorry for your experience and understand how important it is to feel heard, respected, and cared for when seeking assistance. We sincerely regret that we fell short of those expectations.
Please know that we take your concerns seriously and would appreciate the opportunity to speak with you directly, better understand what occurred, and work toward an appropriate resolution.
If you are willing, please contact our Resolutions Team at 954-958-2200, ext. 200. We would sincerely value the opportunity to address your concerns personally.
Thank you for bringing this matter to our attention. Your feedback is important to us and provides an opportunity for us to learn, improve, and ensure we provide the level of service our customers deserve.
The movers came a day late but once…
The movers came a day late but once there the whole move was awesome, I am very statisfied but only 4 stars because of the timing was much more stressful due to the delay. In the end they were excellent!!!
28 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
They were professional with the…
They were professional with the packing, loading and handling of our belongings. We received updates before, during and after our move. Delivery was efficient and made very good progress placing furniture with care. We were exceptionally pleased with every aspect of our move.
1 October 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re thrilled to hear that you had such a positive experience with us. Your kind words mean a great deal to our entire team and inspire us to continue providing exceptional service to our guests.
We sincerely appreciate your support and trust, and we look forward to welcoming you back again soon. Thank you for choosing us—we can’t wait to make your next visit just as wonderful, if not even better!
Big Regret, Misleading Information, and Many missing and broken items
When the movers arrived to load up there were only 2 men to load my mother's house. Much of the time one of the men spent with his face in the clipboard looking at paperwork while he had the other man loading much of it by himself. Should they have sent at least 2 other men over and focused on getthing things loaded it could have easily taken 2 hours instead of 8 hours. Then on arrival, more than half of her boxes were literally crushed with items hanging out, and several significant, sentimental items of value either broken or missing.
1 July 2026
Reply from Colonial Van Lines
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We understand how important a smooth and stress-free moving experience is, and we take concerns such as yours seriously.
Our goal is to resolve this matter as quickly as possible. At this time, however, we have been unable to locate your file using the name provided in the review. We would greatly appreciate the opportunity to speak with you directly, review the details of your move, and work toward an immediate resolution.
Please contact our office at 954-958-2200, Extensions 200 or 104, so we can locate your account and assist you personally.
We value your business and sincerely appreciate the opportunity to address your concerns.
Both packers and delivery men were very…
Both packers and delivery men were very professional and considerate. Everything was packed expertly and arrived very quickly. Everything was accounted for! We would move again with Colonial!!
Thank you so much!
25 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
I would recommend!
The packing and unpacking teams were fabulous! Communication with despatch/corporate was a bit difficult….different information daily, and sometimes the same day. Their estimate was exact! Paid no extra fees. Pleased.
25 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean a great deal to our entire team and inspire us to continue providing the exceptional service our guests deserve.
We sincerely appreciate your support and trust, and we look forward to welcoming you back again soon. Thank you for choosing us—we can’t wait to make your next visit just as wonderful, if not even better!
Professional movers during a stressful time
Great experience moving from MS to VA. Shawn and his team were easy to work with and got to job done with professionalism, great communication, and efficiency. I highly recommend Colonial Van Lines!
18 September 2026
Unprompted review
Reply from Colonial Van Lines
Writing
Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Your kind words and support mean a great deal to our entire team and motivate us to continue delivering the exceptional service you deserve.
We sincerely appreciate your trust and the opportunity to serve you. We look forward to welcoming you back and making your next experience just as memorable. Thank you for choosing us!
Reasonable price
Reasonable price, honest pickup and delivery dates and carefully handling all shipments.
21 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
Long distance move
The movers were very professional and everything was accounted for. They worked in a diligently and in a timely manner. I would recommend them to a friend or family member.
24 September 2026
Reply from Colonial Van Lines
Thank you so much for your AMAZING review! 🎉 We’re absolutely thrilled to hear that you had such a fantastic experience with us! Your kind words and enthusiastic support mean the world to our entire team and inspire us to go above and beyond to make every guest’s experience truly exceptional.
We’re incredibly grateful for your trust and for giving us the opportunity to serve you. Your satisfaction is what drives us, and we couldn’t be happier to know we made such a positive impression! 🌟 We can’t wait to welcome you back for another outstanding experience filled with the same exceptional service, care, and attention you deserve. Thank you for choosing us — we look forward to making your next visit even MORE AMAZING! 💖
Terrible Terrible
Terrible Terrible. Find another van line.
They book the service with you; take your down payment, but then give excuses for all of the delays and reasons why they can’t meet the time commitments. Customer service doesn’t exist- just excuses.
14 September 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We understand how important a smooth and stress-free moving experience is, and we take concerns such as yours seriously.
Our goal is to resolve this matter as quickly as possible. At this time, however, we have been unable to locate your file using the name provided in the review. We would greatly appreciate the opportunity to speak with you directly, review the details of your move, and work toward an immediate resolution.
Please contact our office at 954-958-2200, Extensions 200 or 104, so we can locate your account and assist you personally.
We value your business and sincerely appreciate the opportunity to address your concerns.
DO NOT HIRE THIS COMPANY
DO NOT HIRE THIS COMPANY. Currently 3.5 weeks with our stuff MIA!!!!
We hired Colonial nearly 7 months prior to our move from CA to TX. We were advised of a 2-day pickup window (8/29 or 8/30) and a delivery window of 9/2 - 9/12. On the day of pickup (8/29), a rental truck with a paper sign taped on the side saying Posh Moving Company showed up. Yep, it turns out that buried in the fine print, Colonial reserves the right to have someone else handle the move.
After our items were loaded into the truck by Posh, they told us that the truck would be driven to Vegas the next day (8/30) before heading on its way to Texas. A few days later, we were advised by Colonial that delivery was expected on 9/7. Great?
Not so.
On 9/4, Colonial said there were mechanical issues with the truck and we would get an updated delivery date. On 9/8, Colonial said that the real issue was that our stuff didn’t fit on the intended truck - so it was still sitting in Vegas. But, Colonial assured us, a new truck and driver had been identified and would complete the move and a new delivery date would be given. On 9/9, Colonial told us delivery would be on 9/14 or 9/15. Then, surprise-surprise, on 9/12 Colonial told us that the driver and truck never left Vegas and they would advise of a new delivery window. Shortly thereafter, they advised that the driver would leave on 9/14 with delivery by 9/17. Then on 9/15, the driver supposedly had mechanical issues and was back in Vegas with our stuff. Then, the driver was supposed to “initiate” delivery on 9/20, which we learned was double-speak for “leave Vegas.” On 9/22, we were “personally” assured that delivery would be on 9/24 between 9am and 11am. Lo and behold, 5 minutes before the customer service office closed on 9/23, we got a voicemail saying (surprise!) our stuff would NOT be delivered on 9/24, that the truck had mechanical issues requiring the driver to”to return” (I can only assume to Vegas, the Colonial rep didn’t say), and that we would get a new delivery window at some point.
Throughout, Colonial has never, not once, and despite repeated inquiries, informed us of how our stuff has been stored. We can only assume it’s dumped in some Vegas parking lot, or some hot-box of a storage container, getting absolutely roasted in 100-plus degree heat.
As I write this on 9/23, we have been sitting in Texas in an empty house for nearly 4 weeks STILL without our items. The “updates” we have received from Colonial since our items were driven off by Posh on 8/29 have been pathetic. It seems like gaslighting. The updates have ranged from truck mechanical issues, to no available drivers, to our items not fitting on supposed trucks.
After escalating our disappointment and frustration over the past few weeks, we have been offered a measley $50/day our items have been delayed. We’re supposed to be thankful that this is more than the $30/day listed in the contract. But that number is for delays that occurred even if Colonial executes the contract, including by executing the move with “reasonable dispatch.” But nothing about this experience has been reasonable.
Colonial refuses to address our questions regarding where exactly our items are currently, the conditions in which our items have been stored and when they will be delivered.
We have asked repeatedly for updates in writing, but gone none until we threatened a BBB complaint a few days ago. And then, today, when delivery again fell through, we got a voicemail at closing time. We have asked repeatedly for information about how our items have been stored - radio silence. We have asked to know how Colonial plans to get execute this delivery - nothing more than elusive delivery windows and broken promises.
Working with Colonial/Posh/who knows WHAT company has been an absolute nightmare. We have no idea where our items are, IF or when they will arrive and in what condition they will be in. This move has caused me and my family so much stress and strain, and Colonial has done nothing. Sometimes they’ll tell you things, and they are usually polite, but they don’t DO anything.
Do not hire this company, I will be reporting them to the BBB, the FMCSA, and the Florida Attorney General office as this company has apparently made a business out of deceiving customers.
Please do your own research and dig deep on review sites to see that this is standard practice for this company. I’m throughly disappointed and disgusted by this shady company.
29 August 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for taking the time to share your experience. We sincerely apologize for the significant delay in the delivery of your household goods, the inconsistent communication, and the tremendous frustration and inconvenience this situation has caused you and your family. We recognize the emotional and financial strain associated with being without your belongings for an extended period, and we deeply regret that your moving experience has fallen short of your expectations.
At Colonial Van Lines, we strive to provide reliable, professional service and transparent communication throughout the relocation process. Unfortunately, unforeseen logistical and mechanical challenges can occasionally disrupt transportation schedules. However, we acknowledge that these circumstances do not diminish the inconvenience you have experienced, nor do they excuse the lack of clear and consistent updates.
We would also like to clarify that Colonial Van Lines is recognized by federal regulatory agencies as an authorized household goods carrier. As is customary among major van lines, we reserve the right to utilize authorized service providers within our network to fulfill transportation commitments. These providers are expected to adhere to Colonial Van Lines' established service standards and operational guidelines.
Regarding the delivery delay, while our contractual agreement outlines a standard daily per diem, Colonial Van Lines has made a significant provision beyond the standard policy as a good-faith effort to acknowledge the hardship and inconvenience experienced.
We also understand your concerns regarding the location, storage conditions, and anticipated delivery of your belongings. These are reasonable concerns that deserve clear and timely communication. We regret that the information provided throughout this process has not offered the reassurance and transparency you rightfully expected.
Please be assured that your feedback is taken seriously and will be addressed with the appropriate departments to identify opportunities for improvement in communication, coordination, and overall customer service.
We sincerely regret the distress this experience has caused your family. Our priority remains working toward the successful completion of your relocation and addressing your outstanding concerns as professionally and efficiently as possible.
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
They did a great job moving my stuff…
They did a great job moving my stuff from Massachusetts to Tennessee
24 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
Very satisfied with our move
We were very satisfied with our move and the quality of the crew assigned to us. Having the same people handle both ends worked out very well. Thanks again!
21 September 2026
Reply from Colonial Van Lines
Thank you so much for your outstanding review! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean so much to our entire team and truly motivate us to continue delivering the exceptional service and experience our guests deserve.
We sincerely appreciate your support and trust, and we can’t wait to welcome you back again! Thank you for choosing us — we look forward to making your next visit just as wonderful, if not even better!
WONDERFUL EXPERIENCE
Colonial helped us out so much after a scam of movers had caused us concern. They were professional and delivered quickly so that our move could take place and take place fast. The initial contact person was a super helpful person. The only semi negative feedback I would give is that the person who was supposed to be our contact person throughout the entire move was pretty non existent and hard to get in touch with. But others came up to bat so it was okay. The subcontractors they used were so wonderful. We lived way out in the sticks lol. I highly recommend them.
10 September 2026
Reply from Colonial Van Lines
Thank you so much for your AMAZING review! 🎉 We’re absolutely thrilled to hear that you had such a fantastic experience with us! Your kind words and enthusiastic support mean the world to our entire team and inspire us to go above and beyond to make every guest’s experience truly exceptional.
We’re incredibly grateful for your trust and for giving us the opportunity to serve you. Your satisfaction is what drives us, and we couldn’t be happier to know we made such a positive impression! 🌟 We can’t wait to welcome you back for another outstanding experience filled with the same exceptional service, care, and attention you deserve. Thank you for choosing us — we look forward to making your next visit even MORE AMAZING! 💖
Communication was great
Communication was great, clear and easy to understand, with my Colonial agent. Also, follow up during and after the move was great.
The only surprise was the mover wasn't from Colonial, but a contract mover, probably from a network of movers. The company that did the work was good at communicating his schedule and keeping us updated. They did a very professional job and we were happy with the move.
17 September 2026
Reply from Colonial Van Lines
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with Colonial Van Lines. We’re especially pleased to know that communication throughout your moving process was excellent, as we understand how important timely updates, clear information, and responsive support are when planning a move.
Our team takes great pride in keeping our customers informed, providing personalized assistance, and helping make the moving experience as smooth and stress-free as possible. Your kind words mean a great deal to us and reinforce our commitment to delivering exceptional customer service every step of the way.
Thank you for choosing Colonial Van Lines and for taking the time to share your experience. We sincerely appreciate your trust and support, and we wish you all the best as you settle into your new home!
Worst moving company I have ever dealt with…
Worst moving company I have ever dealt with. The only thing good about them was the price, but you get what you pay for. Once the sales person makes the “sale” they will not respond to any of your vmails or email. They will lie and say they are not sub-contracting to another company, but they will and did. They will not give you a firm delivery date, and then lie with different dates…I was given 4 different dates by 3 different people at Colonial. They have multiple people telling you different things and will lie to you when needed. The only other good news is that the sub-contractor was very good…they were the only ones I trusted as part of this move. Lastly, they tried to overcharge me for multiple services that were not provided and would not authorize the unload until that bill was paid in full. I paid it to get my goods and then had to submit a complaint which they provided the refund…the old bait & switch. Call anyone but Colonial as it will help your stress level. Too bad 0 stars was not an option.
REPLY: I call BS that you couldn’t find my account…more lies. You called me back and I provided the exact same response. Terrible company…do not use!!!
18 September 2026
Unprompted review
Reply from Colonial Van Lines
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move. We take your concerns seriously and would appreciate the opportunity to address them directly.
At this time, we have been unable to locate your file using the name provided in the review. Please contact our office at 954-958-2200, Extensions 200 or 104, so we can locate your account, review the details of your move, and work toward an appropriate resolution.
We value your business and appreciate the opportunity to address your concerns. We look forward to speaking with you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.