Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house. The automated emails for booking needs work... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the bed. Good quality. Easy to build. I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was als... See more
Company replied
For the price the bed is fair value for money. The mattress is described as medium to firm - I’d say it’s definitely medium bordering on soft. It’s a very deep mattress - almost too see because the fi... See more
Company replied
The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping... See more
Company replied
Company details
- #86 of 117 best companies in Bed shop
- #62 of 86 best companies in Bedding Shop
- #159 of 225 best companies in Bedroom furniture shop
- #291 of 393 best companies in Home Furniture Shop
- #63 of 86 best companies in Mattress Shop
Our Promise to You
Written by the company
- We're Committed to Our Customers
- At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.
Our Shipping Promise
Free 2-Man Room Of Choice Delivery
Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!
Contact info
Units 1 & 2 Central Workshops, WF13 2LZ, Dewsbury , United Kingdom
- 0333 533 0300
- info@comfybedss.co.uk
- comfybedss.co.uk
FLASH SALE ⚡️
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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‼️‼️‼️‼️ AVOID ‼️‼️‼️‼️
‼️‼️‼️‼️ AVOID ‼️‼️‼️‼️
Complete disaster of a company! I had ordered 2 beds totally £814 with delivery suppose to be today!!!
Product not delivered and now estimated delivery to the 10 days later -
Asked for a refund and to cancel my order and after 7 hours of constant emails as they don’t deal with customer service on the phone !!!!!! with then they only refund me half my money !!!!!!
Do not use !!!!
Money robbing
5 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your feedback.
We would like to clarify that your order was placed on 31st May. Today is the 5th working day since your order was placed, and our estimated delivery timeframe is within 7 working days for made-to-order items. As such, your order was still within the stated delivery window when you requested cancellation.
You contacted us today requesting to cancel the order. We advised that we would process the cancellation in accordance with our Terms & Conditions, which are clearly displayed on our website. As all of our products are made to order, cancellations after production has commenced are subject to a 50% restocking fee. This policy is not hidden and is made clear prior to purchase.
Your refund has therefore been processed in line with these terms.
Should you still wish to receive the beds, please get in touch with us. We can discuss reinstating the order, and the 50% amount retained from the cancellation can be used towards the balance. Please note that any reinstated order will be subject to a new estimated delivery date.
For full details, please see our Refunds & Returns Policy:
https://comfybedss.co.uk/pages/returns
Kind regards,
Comfybedss Customer Services
Reply from Comfybedss
Thank you for your lovely review. We’re really pleased to hear you’re happy with the bed and the service.
Regards
Comfybedss Customer Support.
Great polite guys and quick and…
Great polite guys and quick and efficient no issues
4 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review. We’re really pleased to hear the delivery team were polite, quick and efficient. Glad everything went smoothly.
Regards
Comfybedss Customer Support.
the best night sleep in years
2 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review. We’re so pleased to hear you’ve had the best night’s sleep in years, that’s exactly what we love to hear.
Regards
Comfybedss Customer Support.
The mattress is excellent just what I…
The mattress is excellent just what I wanted and I am very happy. However the delivery was what let it down! Delivery drivers didn’t try very hard to get it upstairs, and left it in the hall saying it would not go upstairs. Leaving me and my husband to struggle to move it. So disappointing delivery.
2 June 2026
Reply from Comfybedss
Thank you for your review. We’re really pleased to hear you’re happy with the mattress and that it was just what you wanted.
We’re sorry the delivery experience let things down on this occasion. We completely understand how frustrating that must have been, and we’ll make sure your feedback is passed on to the delivery team.
Regards
Comfybedss Customer Support.
We purchased a bed for my daughter and…
We purchased a bed for my daughter and Cosybeds said it would be delivered within 7 days the bed turned up 2 weeks later, they also advertise on their website that they offer free delivery to mainland UK addresses but I was charged £29.50 when I questioned them they said oh you’re postcode is not covered for free delivery but I live just outside London in Essex so basically it’s a con I bet they say the same to all customers because it doesn’t state on their website which is free and which is not so they can get away with it every time 😡😡 4/06/26 I have just read your reply below but it’s another lie I never had a web chat with anyone and it doesn’t state on your website about orders below £280 will be charged
14 May 2026
Unprompted review
Reply from Comfybedss
Thank you for your review. We’re sorry to hear the delivery took longer than expected and that this caused frustration.
Just to clarify, free delivery is available on orders over £280. As your order was below this amount, a delivery charge applied, and this was also explained to you on live chat before you placed your order.
We do appreciate your feedback and we’ll take it on board to make sure delivery information is as clear as possible for customers.
Regards
Comfybedss Customer Support.
Great bed and very excellent service…
Great bed and very excellent service from start to delivery.
2 June 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review. We’re really pleased to hear you’re happy with the bed and that everything went smoothly from start to delivery.
Regards
Comfybedss Customer Support.
Reply from Comfybedss
Thank you for your lovely review. We’re really pleased to hear you found the team very polite.
Regards
Comfybedss Customer Support.
Quite impressed with my new beds
Quite impressed with my new beds. Beds have been made with quality materials and have been constructed well.
Order process and delivery service both worked out well.
I would certainly consider using Comfybedss once again in the future.
30 May 2026
Unprompted review
Reply from Comfybedss
Thank you for your lovely review. We’re really pleased to hear you’re impressed with your new beds and happy with the quality, ordering process and delivery.
We’d be more than happy to welcome you back again in the future.
Regards
Comfybedss Customer Support.
Great Mattress, Poor Delivery Experience
We’ve only been sleeping on this mattress for a few weeks, so it’s still a bit early to comment on long-term durability and how it will hold up over time. However, so far we are really happy with it. The mattress feels very comfortable, supportive, and genuinely high quality.
The only disappointing part of the experience was the delivery process. It was handled through a third-party company and unfortunately didn’t feel very reliable or well organised, which affected the overall customer experience.
Overall, we’re very pleased with the mattress itself so far and it definitely feels like a premium product — we just wish the service and delivery experience matched the quality of the mattress.
1 June 2026
Reply from Comfybedss
Thanks for your detailed feedback. We’re delighted to hear you’re happy with the comfort, support and quality of your new mattress 😊
We’re sorry the delivery experience didn’t meet the same standard as the product itself. We appreciate your comments regarding the third-party delivery service and will use this feedback to help improve the overall customer experience.
Thank you for choosing Comfybedss, and we hope you continue to enjoy many comfortable nights ahead.
Regards
Comfybedss Customer Support
Very happy with my order
Very happy with my order. My only comment about communication is it seemed to take a while to get the delivery date confirmed.
22 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your feedback, we’re really glad you’re happy with your order 😊
We appreciate your comments regarding the delivery date confirmation and understand that waiting for updates can be frustrating. We’ll take this on board as we continue to improve our communication.
Regards
Comfybedss Customer Support
Quick service and help to take to…
Quick service and help to take to bedroom.
26 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your feedback, we’re really glad everything went smoothly and that the team could help get your order into the bedroom for you 😊
Regards
Comfybedss Customer Support
Great service
Great service, I asked for a specific date prior to ordering as I was moving house, they placed a note on the order for me and it was delivered on time. Haven’t built the beds yet so fingers crossed everything will be fine!
30 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your feedback, we’re really glad we could accommodate your requested delivery date and that everything arrived on time 😊
We hope assembly goes smoothly and that you love your new beds once they’re all set up.
Regards
Comfybedss Customer Support
very impressed with the divan set.
very impressed with the divan set.
The only negative is that one of the two drawers does not seem to open
22 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your feedback, we’re delighted to hear you’re impressed with your divan set 😊
We’re sorry to hear one of the drawers doesn’t appear to be opening correctly. Please get in touch with our support team and we’ll be happy to look into this and help get it resolved for you.
Regards
Comfybedss Customer Support
Bed seems strong and well made
Bed seems strong and well made, was missing a small piece which they sent out the same day it was delivered, after contacting customer services, overall very happy and would definitely purchase another bed from them.
28 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your lovely feedback, we’re really pleased you’re happy with the quality of the bed 😊
We’re also glad our customer service team could get the missing part sent out quickly and keep everything on track. Thank you for your support, and we’d be delighted to help you again in the future.
Regards
Comfybedss Customer Support
Reply from Comfybedss
Thanks for your feedback, we’re really glad you’re happy with the product and that the delivery was quick 😊
Regards
Comfybedss Customer Support
Excellent quality at a great price
Excellent quality at a great price. Just what we were looking for.
25 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your feedback, we’re delighted to hear you’re happy with the quality and value for money 😊
We’re so pleased you found exactly what you were looking for.
Regards
Comfybedss Customer Support
Generally an OK experience
Generally an OK experience. Ordered 2 ottomans. Didn't realise they would be stapled together and the metal staples would show on the outside. But it's only on the back and underneath, so can't be seen once ottoman is in place. I ordered two, and on the bigger one, the inner layer of black fabric had not been smoothed out before stapling, so it was not flat. (Also can't be seen as it's on the inside, and doesn't affect functionality). Still, I feel these two things are unfortunately signs of not very good quality workmanship. And I don't like that the staples on the bottom could catch in my carpet when dragging the ottoman along the carpet. I also had to vacuum out the inside because there were bits of cardboard and other bits of something (I don't know what). However, none of these things is a big enough issue for me to want to complain or return the items, and they are otherwise OK and look like in the pictures, they open and close nicely, and they fit well into the spaces I had measured for them, so the measurements are accurate. Delivery was slightly problematic as they said they wouldn't unpack them or take the packaging because I hadn't clicked on 'removal of old mattress.' (Well, as I didn't have an old mattress to remove, that's why I didn't click on it!) And I'm quite sure that when I bought them, it said 'two man delivery to room of choice and removal of packaging.' When I pointed out that I couldn't inspect the items for damage unless they removed the packaging, they agreed to do it.
28 May 2026
Unprompted review
Reply from Comfybedss
Thanks for your detailed feedback. We’re pleased to hear the ottomans arrived as described, fit your space perfectly and are working well for you overall 😊
We appreciate you highlighting the finishing details, packaging debris and delivery experience. Feedback like this is valuable and helps us improve both our manufacturing and delivery processes. We’re sorry some aspects didn’t meet your expectations, particularly regarding the internal finish and the confusion around unpacking and packaging removal.
That said, we’re glad the ottomans are functioning as intended and that you’re happy with them overall.
Regards
Comfybedss Customer Support
Great quality for the price
The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping update. The quality of the bed and mattress itself is great for the price, and the mattress was very comfortable. My only reason for a 4 star instead of a 5 star is the delivery itself, the beds were just left in my kitchen.
29 April 2026
Reply from Comfybedss
Thanks for your detailed feedback, we’re really glad you found the ordering process easy and that the updates helped keep you informed.
We’re pleased you’re happy with the quality, value and comfort of the bed and mattress. We’re sorry the delivery was left in the kitchen and appreciate you raising this, as it’s useful feedback for us to improve the delivery experience.
Regards
Comfybedss Customer Support
Poor customer service
Paid for the tiniest postage stamp swatches Order 14 got 6 and some were same colour. When I spoke to customer service they pretty much told me to take my business elsewhere and were very rude and unprofessional, given the fact they were the ones that had failed their customer service! When I asked for a manager to contact me they couldn’t be bothered. So I did take my business elsewhere and received a five star service. I do not recommend this company!
19 December 2025
Reply from Comfybedss
Hi Emma,
We’re very sorry to read this feedback and disappointed to hear you felt let down by both the sample order and the communication you received.
This is not the experience we want customers to have and we certainly never intend for anyone to feel dismissed or unsupported when raising a concern. We understand your frustration regarding the swatches received and the service you describe afterwards.
We appreciate you taking the time to leave feedback, as it highlights areas where we clearly need to improve.
Regards
Comfybedss Customer Support
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