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Comfybedss Reviews 2,143

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like beds and mattresses are well-made, sturdy, and look great, often exceeding expectations. The delivery service is consistently highlighted as professional, efficient, and careful, with many appreciating the helpful and polite staff who often go the extra mile to place items in the desired room. Reviewers also commend the communication throughout the process, from ordering to delivery, and the overall service is described as brilliant and hassle-free. However, some people experienced significant delays in delivery, with orders taking weeks longer than initially stated, and a lack of communication regarding updates was a concern for a few. A small number of customers also reported receiving damaged items or incorrect orders, and some found the cancellation policy to be inflexible.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the professionalism and... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house. The automated emails for booking needs work... See more

Company replied

Rated 4 out of 5 stars

Very happy with the bed. Good quality. Easy to build. I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was als... See more

Company replied

Rated 4 out of 5 stars

For the price the bed is fair value for money. The mattress is described as medium to firm - I’d say it’s definitely medium bordering on soft. It’s a very deep mattress - almost too see because the fi... See more

Company replied

Rated 4 out of 5 stars

The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping... See more

Company replied


Company details

  1. #86 of 117 best companies in Bed shop
  2. #62 of 86 best companies in Bedding Shop
  3. #159 of 225 best companies in Bedroom furniture shop
  4. #291 of 393 best companies in Home Furniture Shop
  5. #63 of 86 best companies in Mattress Shop

Our Promise to You

Written by the company

We're Committed to Our Customers
At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.

Our Shipping Promise

Free 2-Man Room Of Choice Delivery

Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!

Contact info

FLASH SALE ⚡️

15% Off Site-wide With Code: EXTRA15

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good quality bed

A mix up with the delivery date but bed was delivered next day, apart from that so far so good. Bed seems really well built, good quality and the mattress are comfortable

8 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re sorry again about the mix up with the delivery date but we’re glad we could get this resolved quickly for you.

It’s great to hear you’re happy with the build quality and comfort of the bed and mattresses 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Quick and no problems

16 May 2026
Unprompted review
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Reply from Comfybedss

Thanks for your feedback, we’re really glad everything was quick and hassle free 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great delivery

Great delivery! Bed looks great and very comfortable mattress!!!

16 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you were happy with the delivery and that you’re loving the look and comfort of your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent no-fuss service

Excellent service, rang me ahead and delivered on time.

Polite, efficient and tidy.

No fuss, no nonsense just how you want a delivery to be.

15 May 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your feedback, we’re really pleased everything went smoothly and that the delivery team looked after you so well 😊

Exactly the kind of service we aim for. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Perfect delivery

Perfect delivery, time slot given and call prior to arrival. Much appreciated, thanks

15 May 2026
Unprompted review
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Reply from Comfybedss

Thanks for your feedback, we’re really glad the delivery process went smoothly and that the updates and call ahead were appreciated 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent

it's a great product,quality and workmanship is very good.Overall excellent service

15 May 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your feedback, we’re really pleased you’re happy with the quality, workmanship and overall service 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Happy with the bed but was sent the…

Happy with the bed but was sent the wrong instructions so putting together was harder than it should've been.

14 May 2026
Unprompted review
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Reply from Comfybedss

Thanks for your feedback, we’re really glad you’re happy with the bed 😊

We’re sorry the wrong instructions were included and appreciate you bringing this to our attention. We understand this would have made assembly more difficult than it should have been and we’ll feed this back internally to help improve our packing checks.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Ordering and delivery excellent

Ordering and delivery excellent. Good comms apart from the live chat - still waiting for a reply after 6 days

15 May 2026
Unprompted review
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Reply from Comfybedss

Thanks for your feedback, we’re really glad you were happy with the ordering process, delivery and communication overall 😊

We’re sorry to hear about the delay on live chat responses and appreciate you bringing this to our attention. This is something we’ll review internally to improve the experience going forward.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Late delivery but amazing quality bed

Despite the late delivery from the courier the quality of the bed is impeccable and I’m so pleased with the colour I picked (latte wool). The drawers are also really lovely aswell! I love the metal edge.

6 May 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your feedback, we’re really pleased you’re happy with the quality and your fabric choice 😊 Latte Wool is a lovely choice.

We appreciate your patience with the delivery delay and we’re glad the bed, drawers and finishing details made it worthwhile in the end. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

I ❤️ my new bed!!!

I bought a Premium Reinforced Platform Top Divan Bed Base and Chelsea 1500 Pocket and Memory Mattress. I chose Comfybedss as they offer a service to remove and dispose of the old bed. Website is easy to use, the delivery company were brilliant and I absolutely LOVE my new bed!! Very happy customer.
*The only slight negative was how long it took to arrive, but it was well worth the wait! (Ordered on 22nd April, arrived 8th May).

8 May 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your detailed feedback, we’re really pleased you’re loving your new bed and mattress 😊

It’s great to hear the website was easy to use and that the delivery and old bed removal service made things easier for you. We also really appreciate your patience with the lead time and are glad you felt it was worth the wait in the end.

Enjoy your new bed and thank you again for your support.

Regards
Comfybedss Customer Support

Rated 3 out of 5 stars

Overall

Overall, I’m happy with the bed frame. It’s fairly basic, but for the price, it offers good value. The storage space is excellent, and the fabric finish looks nice. Delivery went smoothly, and the item was even carried upstairs to the bedroom, which was appreciated.
The only issue was that the brackets needed to join the two sections together were missing. However, two heavy-duty clips were included, so I used one on the base and one on the lid, which has worked perfectly well.
The instructions could definitely be improved, as they were photocopied and not very clear. Aside from that, I’m pleased with the purchase overall.

8 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your detailed feedback, we’re really glad you’re happy with the value, storage space and overall finish of the bed 😊

We also appreciate you highlighting the missing brackets and the instructions. That’s very useful feedback and something we’ll pass on to help improve both our packaging checks and assembly guides going forward.

We’re pleased the delivery went smoothly and that the team could get everything upstairs for you. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great delivery 🚚

Great delivery 🚚

11 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you were happy with the delivery service 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great job

Great job, called ahead of time, arrived on time, quick and efficient install, bed looks great impressed with the amount of storage you get

11 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your great feedback, we’re really glad everything went smoothly from the delivery call through to the installation 😊

Great to hear you’re impressed with the storage space as well. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Really happy with the divan base

Really happy with the divan base. Delivery took a little longer than expected, but the tracking was clear and the product quality is very good.

13 March 2026
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you’re happy with the quality of the divan base 😊

We appreciate your patience with the delivery time and we’re pleased the tracking kept you updated throughout. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

The price the delivery chaps took it…

The price the delivery chaps took it upstairs for me and the quality

5 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you were happy with the value, quality and the help from the delivery team 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Fab service and product

Fab service and product. I originally messed up my order by choosing the wrong fabric but they changed it without any issues or delays.

6 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your kind feedback, we’re really glad the team could help get everything sorted for you quickly and without any hassle 😊

Great to hear you’re happy with both the product and the service. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Bed is fantastic

Bed is fantastic, exactly as described. I think delivery could be done quicker. Other than that it’s spot on.

30 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your feedback, we’re really glad you’re happy with the bed and that it matched your expectations 😊

We also appreciate your comments regarding delivery times and will take this on board as we’re always looking to improve. Enjoy your new bed.

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

I have recently ordered & received zip…

I have recently ordered & received zip link beds & am very pleased with the whole service. The communication has been excellent from ordering to delivery & the beds themselves are just what I was hoping for.
The only small issue I have is that there is a small mark on one of the headboards which the sellers are addressing . I can thoroughly recommend

7 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your feedback, we’re really pleased you’re happy with the zip link beds and the service from start to finish 😊

We also appreciate your understanding regarding the small mark on the headboard, and we’re glad our team is helping to get this resolved for you. Thank you again for the recommendation and support.

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Prompt delivery and flexible with dates…

Prompt delivery and flexible with dates for delivery. Guys worked efficiently to set up the bed and disposed of waste materials.

5 May 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad the delivery process was smooth and that the team looked after everything for you efficiently. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

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