Compare HGV Insurance Reviews 

251
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and accommodating when arranging various insurance policies. Many consumers also highlight the highly competitive pricing and the straightforward renewal procedures that make securing coverage completely stress-free. However, some customers also noted that working closely with the same dedicated team members consistently over multiple years provided wonderful continuity. Reviewers deeply appreciate being able to speak directly with knowledgeable advisors who thoroughly understand their specific industry requirements and busy schedules. People consistently mention receiving prompt responses and clear communication whenever any unexpected issues arise during business operations.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the fast, professional, and reliable... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and efficient support. Consumers... See more

Price

People report positive experiences with price, consistently highlighting competitive quotations and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compare HGV brokers have bent over backwards for us, and helped us to spread the cost when we have certain commitments to adhere to. Helpful, friendly and accommodating! We most definitely recommend!... See more

Company replied

Rated 5 out of 5 stars

It’s my first experience with the insurers and I couldn’t fault them, got my wagon insured, load insurance and public liability all in one quote , it made it very easy with a great experience especi... See more

Company replied

Rated 5 out of 5 stars

Excellent service and provided me with much better prices than my current insurer could do. Went through all my requirements detail for my truck & work Explained what what steps they would and how th... See more

Company replied

Rated 5 out of 5 stars

Excellent service and competitive prices. It’s really refreshing to deal with an insurer where you can actually speak to the same person each time — makes the whole process much easier and more person... See more

Company replied


Company details

  1. #100 of 185 best companies in Insurance broker

Written by the company

Specialist insurance broker to the haulage and transportation sector. Dedicated to delivering you exceptional service, advice and premiums.


Contact info

4.8

Excellent

TrustScore 5 out of 5

251 reviews

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4.8

All reviews

(251)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Friendly staff, Great skills, fully understand client’s requirements ,amazing top quality service.

31 October 2025
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Reply from Compare HGV Insurance

Thank you Arsian.

Rated 5 out of 5 stars

Compare HGV was very prompt and…

Compare HGV was very prompt and convincing with the quote. You are also responsive and offer great advice. You quote was also one of the favourable on the market.

Ben Frays did a great job!!!

3 November 2025
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Reply from Compare HGV Insurance

Thank you sir, great to hear.

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive prices. It’s really refreshing to deal with an insurer where you can actually speak to the same person each time — makes the whole process much easier and more personal. A special shout-out to Nick McCann, who has been extremely helpful and efficient with this year’s HGV renewal. Great service all round!

29 October 2025
Unprompted review
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Reply from Compare HGV Insurance

That great to hear, thanks so much for the review.

Rated 5 out of 5 stars

Excellent

I would like to say how well Mike Scott and Nikki Dunn have helped me and my company through a tough period they went above and beyond to help I would thank you both

11 October 2025
Unprompted review
Compare HGV Insurance logo

Reply from Compare HGV Insurance

Thank you Darren, really appreciated.

Rated 5 out of 5 stars

It’s my first experience with the…

It’s my first experience with the insurers and I couldn’t fault them, got my wagon insured, load insurance and public liability all in one quote , it made it very easy with a great experience especially with only just starting up on my own and I had a lot going off.
Thankyou to Tom , Frazer and the team, it’s much appreciated .
Alex Johnson Transport

1 September 2025
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Reply from Compare HGV Insurance

Thanks for the review Alex. Really kind of you.

Rated 5 out of 5 stars

Excellent Service and Professional Team!


⭐️⭐️⭐️⭐️⭐️ 5/5 — Reliable and Professional Service Every Time!

I’ve been with HGV Compare Insurance for over three years now, and I can confidently say their service has been exceptional from day one. The team is always professional, responsive, and genuinely dedicated to helping clients find the best insurance options.

They’ve consistently provided me with clear comparisons, honest advice, and support whenever I needed it. I truly appreciate their transparency and commitment to customer satisfaction.

If you’re looking for a dependable company that puts its clients first, I highly recommend HGV Compare Insurance. They’ve earned my trust and loyalty over the years — five stars all the way

10 September 2025
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Reply from Compare HGV Insurance

Thank you Syed - very kind of you to write this review and really appreciated.

Rated 5 out of 5 stars

Ask for Beth Neeson and you won’t go wrong

Have dealt with this company since starting my company . They never fail to get me the best price . Beth Neeson has looked after me for years and always goes out of her way to get me the best deal and accommodates my needs every time . Brilliant service

25 September 2025
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Reply from Compare HGV Insurance

Thank you Louis, always an absolute pleasure.

Rated 5 out of 5 stars

Best hgv insurance company around

Best hgv insurance company around
From the quote to taking the insurance was stress free and the price was by far the best price around

10 September 2025
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Reply from Compare HGV Insurance

Thank you for the review, really great to hear.

Rated 1 out of 5 stars

A terrible company with zero customer support…

I have given a one star simply because there is not a zero rating or less. I took out insurance with this outfit and then found cheaper. I cancelled 7 days before my policy was due to start. It is now 5 weeks later and I have not had my money returned. An utter disgrace and I am now about to issue court proceedings against them.

10 August 2025
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Reply from Compare HGV Insurance

Mr Dalton, thanks for taking time out to write a review. You asked us to cancel the insurance as you had written off the vehicle just before our policy was due to start. Was this not the case then?

When you asked us to cancel, we did advise that we have to wait for the money to come back from the insurance company before we can give it you back, which can take up to 6 weeks. You were fine with this at that time. You called today to chase your refund (now 5 weeks old), our accounts department have confirmed that we have just received the money back (on the end of August statement) and we called you back this afternoon to advise that the refund has now been processed.

If you want to get your solicitor to write to me at ian.pitt@chgv.co.uk or call me on 01952570039 I'll be happy to chat through.

Kind regards,

Ian

Rated 5 out of 5 stars

Fantastic service would highly…

Fantastic service would highly recommend this company. They have always looked after me and I have been with them for many years just done my renewal very friendly helpful and personal.

1 September 2025
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Reply from Compare HGV Insurance

Thank you for the review. Very kind of you.

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