Compare Pension Annuity Reviews 

486
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension fund
  2. also in
  3. Asset manager services
  4. Price comparison site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(486)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Provided the options I requested on a…

Provided the options I requested on a timely basis. Although I opted to go for a local advisor, the service over the phone was very good

29 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Keith,

Thank you for leaving a 5-star review.

Our aim is to connect people with the very best financial advice, so it’s great to see that you found our service helpful.

Many thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Rapid response to query with sensible…

Rapid response to query with sensible suggestions.

29 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Robert

Thanks for taking the time to leave a review.

Our aim is to connect people with the very best financial advice, so it’s great to see you had such a positive experience with us.

Best regards,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very easy to use and annuity comparison quick service

Very easy to use and quick service

29 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Russell,

Thank you so much for taking the time to leave a 5-star review!

Our goal is to connect people with quality financial advice, so it’s fantastic to hear that you found our service fast and easy to use.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Compare Pension Annuity provided a very…

Compare Pension Annuity provided a very informative experience, with Rachel having a good understanding of my needs and goals. The advice was helpful without any pressure to make a decision, and I was presented with several options, including an appointment with a specialist. The team responded promptly and arranged a follow-up call tailored to my schedule, giving me ample time to consider their advice. Overall, the service was thorough and accommodating, offering a smooth process to explore my pension options.

17 October 2024
Unprompted review
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Karel,

Thank you for taking the time to share your detailed review. We’re so pleased to hear that Rachel provided a helpful and understanding service.

Our aim is to connect people with the very best financial advice, so it’s great to see you had such a positive experience with us.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very helpfull from first contact by me

Very helpfull from first contact by me. Will be using compare pension for future advice on how to invest my savings and pension in 2025.

27 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Glen,

Thank you for sharing your kind words and leaving a review.

Our aim is to connect people with the very best financial advice, so it’s great to see that you found our service helpful.

All the best,
The Compare Pension Annuity team

Rated 4 out of 5 stars

Sraightforward

When I enquired about a annuity, it was straightforward, and easy to understand.

26 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you so much for your positive review.

Our aim is to connect people with the very best financial advice, so it’s wonderful to hear that you had a straightforward and positive experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Prompt

Prompt, very helpful, knowledgeable staff and very supportive when talk through.

26 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you for sharing your kind words and for leaving a 5-star review.

We’re so pleased to hear that you found our staff knowledgeable, supportive, and helpful. Our goal is to connect people with the very best financial advice, so it’s great to see you are happy with our service.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Helpful advice.

26 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Huw,

Thank you for leaving a 5-star review.

Our aim is to connect people with the very best financial advice, so it’s great to see that you found our service helpful.

Many thanks,
The Compare Pension Annuity team

Rated 5 out of 5 stars

I was referred to My pension expert the…

I was referred to My pension expert the advisor there had outstanding financial knowledge. After an hour discussion he was able to help me understand all my options. I didn't buy an annuity in the end but I really was impressed by the advisors support through a very complicated set of individual circumstances.

21 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Anthony,

Thank you for sharing your excellent review! We truly appreciate you taking the time to provide your feedback.

We strive to connect our customers with top-quality financial advice, so it’s fantastic to hear that you were pleased with our service and the adviser we connected you with.

Best regards,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

They did followed up.on the enquiry but…

They did followed up.on the enquiry but it was not the profduct/service I was looking for

21 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thanks so much for your review.

We aim to help every customer find the financial advice they need, so we’re glad you had a great experience.

If there is anything we can do to help in the future, please feel free to reach out to us directly at enquiries@comparepensionannuity.co.uk

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Pension advice

Good advice and follow - answered all questions Courteous and professional

21 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you for taking the time to leave such positive feedback.

Connecting people with quality financial advice is our priority, so it’s wonderful to hear that you found our service helpful and professional.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very professional & all delivered on…

Very professional & all delivered on time.

21 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Gerry,

Thank you for your review.

Our aim is to connect people with quality financial advice, so we’re delighted to hear you found the service professional.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Brilliant and Efficient Service

I made the initial enquiry on behalf of my wife, who is due to retire in January 2025. Compare Pension Annuity (CPA), referred the enquiry to 'My Pension Expert' and they were in contact very quickly. They explained the various retirement options in layman's terms, avoiding unnecessary jargon whereever possible. The service to date has been exemplary and everything is now being progressed according to what has been agreed during discussions. Aimee, from CPA, has also been in contact to ensure we have been satisfied with the service, which is very much the case.

21 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Ray,

Thank you so much for taking the time to leave a review.

We’re delighted to hear you had a positive experience and were pleased with the financial adviser we connected you with. Providing quality financial advice is our top priority, and it’s great to know we met your expectations.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Helpful

Helpful , good advice , directed me to where I got a result

19 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hello Arthur,

Thank you for sharing your kind words.

Our aim is to connect people with quality financial advice, so it’s great to see you found our service helpful.

Best wishes,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

someone contacted me very quickly

someone contacted me very quickly - they were very informative and not pushy to make me buy anything

19 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Louise,

We really appreciate you leaving a review.

We aim to connect all of our customers with quality financial advice, so we’re glad you had a prompt response from our team and enjoyed the experience!

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Knowledgeable staff and very helpful

Knowledgeable staff and very helpful

18 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Paul,

Thanks for taking the time to leave a review.

Our aim is to connect all of our customers with quality financial advice, so we are glad you found our service helpful.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Thomas,

Thank you for sharing your kind words and leaving a review.

Our aim is to connect people with quality financial advice, so we’re glad you had a 5* experience.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Helpful and not pushy

Called back I had it all in hand but nice and not pushing any other service so if I need help in future will come back to you

15 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Roger,

Thank you for your 5* review!

We’re pleased to hear you were happy with our service and had a great experience. Our aim is to help all customers find the best financial advice, so if we can help you in the future, please don't hesitate to reach out to us at enquiries@comparepensionannuity.co.uk.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Very helpful pointed me in the right…

Very helpful pointed me in the right direction
Many Thanks

14 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Thank you for taking the time to leave a review.

Our goal is to connect all our customers with quality financial advice, so we’re thrilled to hear you had a positive experience and that we could help point you in the right direction.

Thank you for choosing our service!

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Fantastic service right from the start

Fantastic service right from the start. Very helpful and put me in touch with an adviser who gave me options I hadn't thought of. Not pushy, and happy to contact me in a year, closer to my planned retirement.
Couldn't be happier with the whole service.

13 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Clive,

Thank you for your excellent review!

Our aim is to connect people with the very best financial advice, so we’re pleased to hear you had such a positive experience and were happy with our service.

All the best,
The Compare Pension Annuity Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look