Compare Pension Annuity Reviews 

485
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for providing clear, reassuring financial guidance and keeping them fully informed throughout every single stage of the entire process. Many people also warmly appreciate the remarkably prompt responses, exceptionally friendly telephone manner, and highly efficient service experienced when making their initial online inquiries, speaking with agents, and scheduling consultations. Some reviewers were not happy with certain communication aspects, specifically mentioning rushed calls, repetitive phrasing, or persistent follow-up contacts when they simply preferred receiving basic information without feeling any pressure.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt assistance and professional advisors... See more

Service

Users describe positive interactions with service, highlighting very fast and clear communication alongside... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting fast and prompt... See more

User experience

Consumers find user experience to be positive, highlighting professional and efficient interactions where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to someone within a few minutes of making an online enquiry. Have an appointment booked with an independent financial adviser on Monday to review my pension options as I am 55 soon ! Many thanks... See more

Company replied

Rated 5 out of 5 stars

I spoke with these people and they assisted me with setting up an Annuity with Aviva through My Pension Expert.It was well explained and they handled the process from initial inquiry to finalising the... See more

Company replied

Rated 5 out of 5 stars

Background - I am 70 years old - receive both a full state pension and a company pension. A third pension with Royal London has been left to grow and stands at a current fund value of £227,000 Since... See more

Company replied

Rated 5 out of 5 stars

Was put onto the Retirement Desk with a view to purchase an annuity I Dealt with Kay Martin who was great in setting me up with what l required she was very professional and her communication skill... See more

Company replied


Company details

  1. Pension fund
  2. also in
  3. Asset manager services
  4. Price comparison site

About Compare Pension Annuity

Written by the company

We connect customers to experts who can help them compare rates from the annuity market so they can enjoy a more secure retirement.

ComparePensionAnnuity.co.uk is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(485)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Kenneth,

Thank you for your review and for letting us know how pleased you were with our service.

We want to help every customer find the financial advice they need, so it’s great to see that you were happy with our service.

Best wishes,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Rachel was very helpful

Rachel was very helpful

30 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Stephen,

Thank you so much for taking the time to leave a 5-star review!

Our goal is to connect people with quality financial advice, so it’s fantastic to hear that you were happy with the helpful service provided by Rachel.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Quick follow up to my initial contact &…

Quick follow up to my initial contact & subsequent meeting arranged in timely fashion. Would use again.

19 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good afternoon,

Thank you for sharing your review.

Our aim is to connect people with quality financial advice, so we’re delighted to hear you had a quick follow up and were happy with the service received.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

It took all of the donkey-work out of…

It took all of the donkey-work out of buying an annuity.
In the busy weeks leading up to my retirement, I found a company that found the best deal, which I am very happy with, and they dealt with all the application paperwork and kept me informed by phone & email every step of the process.

20 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Alan,

Thank you for sharing your kind words and leaving a review.

Our aim is to connect people with the very best financial advice, so it’s great to see that you found our service helpful and were happy with the financial adviser that we connected you with.

All the best,
The Compare Pension Annuity team

Rated 5 out of 5 stars

I experienced a courteous call and…

I experienced a courteous call and informed the person that for the moment I have no intention to use my current pension sum , at least not for 2-3 years .

19 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Martin,

Thank you so much for taking the time to leave a 5-star review!

Our goal is to connect people with quality financial advice, so it is great to hear that you were happy with our service.

When you are ready, please don't hesitate to reach out to us on enquiries@comparepensionannuity.co.uk.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Aimee was a great help

19 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Martin,

Thank you so much for taking the time to leave a 5-star review!

Our aim is to connect people with the financial advice they need, so it’s fantastic to hear that you were happy with the service provided by Aimee.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Simple process

17 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Paul,

Thank you so much for taking the time to leave a review.

Our goal is to connect people with quality financial advice, so it’s fantastic to hear that you found the process simple and were happy with our service.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Quick response to my initial enquiry…

Quick response to my initial enquiry and an excellent service from one of their partner organizations.

17 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Antony,

Thank you for your positive feedback.

Our aim is to connect people with the financial advice they need, so it’s great to see you were happy with the prompt service received.

All the best,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Seeking help

I asked for advice and the advice I was given was much appreciated.

13 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Good morning Andrew,

Thank you for sharing your kind words.

Our goal is to connect people with the very best financial advice, so it’s great to see you are happy with our service.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Very good with explaining relevant …

Very good with explaining relevant steps to take towards retirement and different options.

13 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Vivienne,

Thank you for taking the time to leave such positive feedback.

Connecting people with quality financial advice is our priority, so it’s wonderful to hear that you were happy with the service received.

Best wishes,
The Compare Pension Annuity Team

Rated 1 out of 5 stars

This website is the middleman between…

This website is the middleman between you and a closed book advisor. They only pass on your details to an FA and not IFA. I had one 15min call appointment with the FA and they did not listen to what I wanted: only interest in seeking me a Full expensive pension review. The very high level advice they have me about my retirement age was also completely inaccurate... Avoid

9 December 2024
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Reply from Compare Pension Annuity

Good morning,

Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.

At Compare Pension Annuity, we aim to connect consumers with FCA-regulated financial advisers to help them explore their financial options. We appreciate your feedback and will take it on board to ensure the financial advisers continue to provide a professional and tailored service.

A member of our team will be in touch shortly to see if there’s anything we can do to assist you further. In the meantime, if you have any additional concerns, please don’t hesitate to reach out to us at enquiries@comparepensionannuity.co.uk.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Pension options

Very helpful and explained everything

12 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Trevor,

Thank you for your review and for letting us know how pleased you were with our service.

We want to help every customer find the financial advice they need, so it’s great to see that you found our service helpful.

Best wishes,
The Compare Pension Annuity team

Rated 5 out of 5 stars

Great to deal with and looked after my…

Great to deal with and looked after my every need.

9 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Robert,

Thank you for taking the time to leave a review.

Our aim is to connect people with quality financial advice, so we’re delighted to hear you were happy with the service received.

All the best,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Too early to give a thorough review

I was recommended two different financial consultants. The first one, I wasn't impressed with, so they recommended a second. Hard to say if their recommendation will work out, because these things move very slowly and we're waiting for my pension provider to send them the information they require before moving forward.

9 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Keith,

Thank you for sharing your feedback and for leaving us a review.

We’re glad to hear that we could connect you with a second financial adviser who may better meet your needs. We understand that the process can take time, especially when waiting for information from providers, but we hope everything progresses smoothly for you from here.

If there’s anything further we can assist you with in the meantime, please don’t hesitate to get in touch.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Thanks very much will be I touch as…

Thanks very much will be I touch as soon as I decide to retire !

5 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi John,

Thanks for taking the time to leave a review.

Our aim is to connect all our customers with quality financial advice, so we’re glad you have had a positive experience with our service. Please don’t hesitate to get in touch when you’re ready to make your decision—our team will be here to assist you.

Many thanks,
The Compare Pension Annuity Team

Rated 4 out of 5 stars

Sound advice and not pushy.

Sound advice and not pushy.

5 December 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Alan,

Thanks so much for your review.

We aim to help every customer find the financial advice they need, so we’re glad you had a great experience.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Belinda

Thank you for your review!

Our aim is to connect people with quality financial advice, so it’s great to hear you were happy with the communication you received.

Many thanks,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

No hard sell just professional advise

No hard sell just professional advise, with everyone I spoke to fully aware of the help I needed. Thank you

28 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Peter,

Thank you for your review and for letting us know how pleased you were with our service.

We aim to help every customer find the financial advice they need, so we’re delighted to hear you were happy with the professional service you received.

Many thanks
The Compare Pension Annuity team

Rated 4 out of 5 stars
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Stephen,

Thank you for taking the time to leave such positive feedback.

Connecting people with quality financial advice is our priority, so it’s wonderful to hear that you found our service helpful and the team knowledgeable.

Best wishes,
The Compare Pension Annuity Team

Rated 5 out of 5 stars

Provided the options I requested on a…

Provided the options I requested on a timely basis. Although I opted to go for a local advisor, the service over the phone was very good

29 November 2024
Compare Pension Annuity logo

Reply from Compare Pension Annuity

Hi Keith,

Thank you for leaving a 5-star review.

Our aim is to connect people with the very best financial advice, so it’s great to see that you found our service helpful.

Many thanks,
The Compare Pension Annuity team

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