Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found that Compass were very quick and prompt in all aspects of enquiry and set-up. As a freelancer, life can be hectic, time can be scarce. Compass seem to understand this all too well and I found... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
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Company details
- #9 of 25 best companies in Payroll Service Provider
- #19 of 34 best companies in Accounting firm
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
543 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Question regarding holiday pay
Rang up to arrange a 1/2 days holiday and to ask some questions about my holiday pay, spoke to Olivia who was very helpful and took the time to explain it. Thanks
14 July 2025
Reply from Compass Contracting
Hi Terry, thanks for your feedback. This is great to hear.
Reliable and Professional Payment Service
Excellent Service and Reliability – Highly Recommend Compass!
I've been using Compass as my primary payment solutions provider for several months now, and I can confidently say it's been a fantastic experience. Their platform is intuitive, secure, and incredibly easy to use, both for personal and business transactions.
What really stands out is their customer service – always responsive, professional, and genuinely helpful. Whether it's setting up new payment options or resolving minor issues, the Compass team handles everything quickly and efficiently.
I also appreciate the transparency with their fees and the speed of transactions – payments are processed promptly and without unnecessary delays. This level of reliability is crucial for running my business smoothly, and Compass has delivered on every front.
If you're looking for a trustworthy, modern, and efficient payment provider, I highly recommend giving Compass a try. They've earned my full trust and loyalty.
11 July 2025
Reply from Compass Contracting
What a fantastic review, Grzegorz. We're thrilled to hear that our team and payment service meets your needs. Thanks so much for your feedback and rating!
Compass were very reliable.
Compass were very reliable.
Payments were on time every month, I received notification of amount to be paid before payment was due.
11 July 2025
Reply from Compass Contracting
Thank you, Delia!
very very good could not be more helpful
Very very very good quality could not be more helpful
30 June 2025
Reply from Compass Contracting
Thank you for your feedback and rating!
Very helpful and the customer service…
Very helpful and the customer service is good and friendly too and they are quick to any query I have
25 June 2025
Reply from Compass Contracting
Thanks for the review! Pleased to hear our team was helpful and quick to respond.
Fabulous service
Fabulous service! All my queries regarding payments and deductions were handled swiftly and efficiently. Louise is an absolute gem going above and beyond in updating me on actions. Definitely would recommend the company.
24 June 2025
Reply from Compass Contracting
Hi Audrey. We're so glad Louise was able to help. We appreciate the recommendation and the team is always on hand if you need us again. Thank you for the fantastic feedback!
Professional attitude
As usual
This company get back to you as soon as you message, email.
Very responsive and professional.
24 June 2025
Reply from Compass Contracting
Hi Stephen, thanks for leaving us a review. Your feedback means a lot to the team.
Reply from Compass Contracting
Thank you, Clifford :)
Always helpful and supportive
Olivia the Customer Care Executive and her colleagues have advised me and reassured me whenever I have needed their help, in the 10 months I have been contracting with them. Quick to answer both the emails and the phone, calm and friendly. Thank you.
19 June 2025
Unprompted review
Reply from Compass Contracting
Hi Bruce. This is fantastic. Thanks for taking the time to leave your feedback and rating.
Reply from Compass Contracting
Hi Richmond. Thanks for your feedback :)
Reply from Compass Contracting
Thanks for your feedback and rating :)
Friendly and knowledgeable
Friendly and knowledgeable. A pleasure to deal with and took time to explain answers to all my questions.
13 June 2025
Reply from Compass Contracting
Thanks Graham!
Great service and helpful
Great service. Good communication and genuinely helpful and friendly. Always quick to resolve any issues. Thank you all.
11 June 2025
Reply from Compass Contracting
Hi Chris. This is great to hear. Thanks for taking the time to leave your feedback.
They do what you need them to do
Prompt and reliable this is the third time I have used Compass and they never have let me down.
6 June 2025
Reply from Compass Contracting
Thanks Edward, we're thrilled to hear this!
brillant louise helped me so much and…
brillant louise helped me so much and got on the ball regarding a situation i had been stuck on and she helped me fill it out. excellent help from the team
4 June 2025
Reply from Compass Contracting
Thank you for taking the time to pass on your feedback and rating, Janine!
Reply from Compass Contracting
Thank you!
Reply from Compass Contracting
Thank you, Gloria!
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