Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very hard worker I giving my best I have more experience with any job because I be England for 26 years promised I be good with compass

Reply from Compass Contracting
Always get quick and helpful responses from customer service and they always pay on time

Reply from Compass Contracting
The presentation of the complex issue with tax and pension were clearly address. Answered my questions and the promise to send me an illustration.

Reply from Compass Contracting

Reply from Compass Contracting
I recently had the pleasure of working with CompassContracting, and I cannot express enough how impressed I am with their level of service and commitment to accommodating my needs. After encountering difficulties with other umbrella companies that couldn’t provide the support I was looking for, Compass stepped in and truly made a difference.
From the very beginning, the team at Compass was professional, knowledgeable, and genuinely interested in helping me navigate my specific situation. They took the time to listen to my concerns and tailored their services to meet my requirements in a way that I hadn’t experienced before. It was clear that they prioritised my needs, and their willingness to go above and beyond was evident at every turn.
Their response times were quick, and I appreciated how they kept me informed throughout the entire process. The clear communication and transparency made a huge difference, giving me peace of mind during a time that could have been quite stressful.
What stood out the most was their problem-solving approach; when traditional solutions seemed limited, they were creative in finding alternatives that worked for me. This flexibility and commitment to customer satisfaction truly sets Compass apart from any other umbrella company I’ve dealt with.
I highly recommend Compass to anyone looking for a reliable umbrella company who will not only meet but exceed your expectations. Thank you, Compass, for your fantastic service—you have earned my trust and future business!

Reply from Compass Contracting
Very responsive to queries and speedy resolution to queries I've made.

Reply from Compass Contracting
Excellent customer service I’m very polite people that I’ve spoken to today regarding my issue that I needed resolving thank you

Reply from Compass Contracting

Reply from Compass Contracting
Very easy company to work with, they always made sure that all information was transparent and easy to understand. They also always sent out relevant documentation on time and I never had to chase after important things. It's nice to have a company that provides a hassle free user friendly experience and their customer service is also extremely great - super quick to respond with immediate help!

Reply from Compass Contracting
According to the contract pay role adviced £124 per/day, but i instead received is £108 per day. Why is it that please?

Reply from Compass Contracting
The process of registering with Compass Contracting, was smooth, professional and efficient. The registration Team were extremely helpful and explained every step of the process.
Thank you Compass Contracting!

Reply from Compass Contracting
Overall, a quick registration process, although it would be nice to be able to manually enter your date of birth, i.e. 20.7.70, rather than click through nearly 55 years as I had to.

Reply from Compass Contracting
I found Compass contracting to be very efficient

Reply from Compass Contracting
Exceptional Umbrella Company. Excellent Service, fast, reliable and no issues. Highly recommended and will use again if needed. Thank you very much!

Reply from Compass Contracting
From day one to now the company has assisted me so well in finding my job,all the member of the staff have been so welcoming and nice to me. I felt welcomed and trust everything that they said. I would like to say keep up the good work to assist other people in finding their job also.

Reply from Compass Contracting
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.