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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them effective for rehabilitation, pain management, and athletic progression. Many people highlight the ease of use and the significant benefits these products provide, often exceeding expectations. The ordering process is frequently described as quick and straightforward, with many consumers appreciating the timely and efficient delivery of their purchases. However, some customers also noted issues with delivery services, experiencing delays, lack of tracking updates, or even undelivered items. A few other people also felt that the product's user experience could be improved, citing difficulties with pad placement or unclear menu options. There were also occasional reports of defective units or pads that did not last as long as expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Clients share positive opinions on quality. Many customers praise the product's reliability and... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the rapidity, speed, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process quick and... See more

User experience

Reviewers mention ambiguous feedback about user experience. While some customers praise the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using SP 0.8 for a while after I injured my leg (foot drop). And Compex has been my go to treatment tool for many reasons; 1- it’s easy to use, 2- more than 20 program to choose from and 3... See more

Rated 5 out of 5 stars

SP 8.0 is a great piece of kit. However, I'm writing this review because of the excellent customer service. Their staff were extremely friendly and helpful. They sorted out a couple of minor issues pr... See more

Rated 5 out of 5 stars

My compex 8 has exceeded all my expectations. It is very easy to use and the eight pads help cover extra muscle groups efficiently. Purchase and delivery was secure and swift through the Canadian comp... See more


Company details

  1. #30 of 37 best companies in Fitness Equipment Wholesaler
  2. #202 of 231 best companies in Fitness and nutrition
  3. #11 of 11 best companies in Massage therapist
  4. #5 of 6 best companies in Medical technology manufacturer
  5. #12 of 12 best companies in Physiotherapy equipment supplier
  6. #11 of 11 best companies in Sports Massage Therapist

About Compex

Written by the company

The Story of Compex

The journey of Compex begins in 1986 in Geneva, Switzerland where the first Computerised Muscle Pocket Exerciser, or Compex muscle stimulator, was born.

Since then, Compex has evolved into a market leader, providing clinically-proven and portable muscle stimulators to athletes and sports enthusiasts around the world.

We help improve muscle performance & recovery in sports athletes and everyday users alike, as well as providing pain management and rehabilitation solutions. Compex muscle stimulators belong to medical device category class II and meet the requirements of the European Medical Standard 93/42 EEC.

Over time, we have expanded our product range to now include Massage Guns, Wireless Compression Boots, Bracing and Kinesiotape.

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 32% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

After contacting Compex

After contacting Compex, they are sending me a replacement since the first massager didn't work.
They were very good to work with. I have been told the replacement is in the mail. Fingers crossed.

14 March 2025
Unprompted review
Compex logo

Reply from Compex

Thank you for your comment

Rated 5 out of 5 stars

I have contacted your costumer service…

Thanks for the support

3 March 2025
Compex logo

Reply from Compex

Hello David, we are sorry you never received any answer, it's not normal. I just found your email, we get back to you during the day.
Thank you for your understanding

Rated 1 out of 5 stars

Item I ordered was on backorder

Item I ordered was on backorder. You have now sent me emails to extend my warranty and give feedback which is so disconnected from the reality that I have not got your product yet. Further to that, I had to call to find out the status of my purchase and do not receive any updates.

26 February 2025
Rated 3 out of 5 stars

Power adapter jack collapsed

Ran into a problem with tens unit - a plastic piece that apparently supports the power input jack looks like it collapsed (how does that happen?? ) and now cannot insert the power adapter. Unit ran great until battery died but expensive to replace battery. Company responsive but unit is several years old so I’m out of luck. Update: company refuses to refund for returned replacement charger. Appears I am still out luck. Customer always loses

26 February 2025
Compex logo

Reply from Compex

Hello, have you tried to remove the cable before pluging charger please?

Rated 5 out of 5 stars

Very strong performance with a wide…

Very strong performance with a wide range of control using the muscle stimulators and control box. The controller has a long battery life with a very wide range of stimulator patterns.

29 January 2025
Compex logo

Reply from Compex

We really appreciate your order and the thoughtful review you provided. We're thrilled to hear that your Compex experience has been enjoyable.

Rated 5 out of 5 stars

It’s working good

I was skeptical at the beginning, but this thing actually works!

22 February 2025
Compex logo

Reply from Compex

Many thanks for your positive comment!

Rated 5 out of 5 stars

Ice Pack that works

Awesome, ice pack that really gets cold and last. Fast delivery with excellent customer service!

28 January 2025
Compex logo

Reply from Compex

We'd like to thank you for your Compex order and your kind review. Knowing that you're having a great experience with Compex brings us joy.

Rated 5 out of 5 stars

Effective Muscle Recovery for Runners

After much hesitation about whether an EMS device would be beneficial for me, I decided to purchase the Compex Runner mainly due to Achilles tendinitis and other running-related issues. I already own a Theragun and foam rollers, but they didn’t provide the relief I was looking for.

The Compex Runner, however, did. Even after a long endurance run, I now use the Compex and experience minimal muscle soreness the next day. A massage gun tends to be too painful post-run, but the Compex provides effective muscle recovery without discomfort.

Is it worth the money? For me, absolutely.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

One of the Essentials

I have four Compex Cold Packs in the freezer at all times. I travel with them, too. Good quality--flexible, nicely sized (I have two Oversized), hold the cold a long time, and last a long time. Definitely one of life's essentials for me to fix aching joints and muscles.

25 February 2025
Compex logo

Reply from Compex

Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.

Rated 2 out of 5 stars

I don't like that Out of the 4 cables…

I don't like that Out of the 4 cables only 2 cables work I think I'm gonna return and get a refund considering the amount of money I spend on compex all of 4 cables should work

18 February 2025
Compex logo

Reply from Compex

Hello Omar, can you please send a email with your order number/invoice and explain us the issue? commandes@enovis.com
We will find a solution
Kind regards

Rated 5 out of 5 stars

The quality of products is a fact 🙂

The quality of products is a fact 🙂. This time I’ve had an issue on the delivery of my order that has been immediately and brilliantly solvesse.

13 February 2025
Compex logo

Reply from Compex

La ringraziamo per aver scelto Compex e per aver lasciato i suoi commenti. Ci fa piacere leggere che la sua esperienza con Compex è positiva.

Rated 5 out of 5 stars

The ordering process was simple and the…

The ordering process was simple and the delivery was very efficient - thank you!

20 February 2025
Compex logo

Reply from Compex

Your order with Compex is greatly appreciated, as is your wonderful review. We're delighted to know that you're having a positive experience with our products.

Rated 5 out of 5 stars

The tech specialist was able to trouble…

The tech specialist was able to trouble shoot the issue I was having and I needed new battery pack which was very east to buy on their web site and arrived very quickly.

15 January 2025
Compex logo

Reply from Compex

Thank you for ordering with Compex, and for your very kind review. We are delighted that you are enjoying your Compex experience.

Rated 5 out of 5 stars

Corebelt 1.0 is very good.

Corebelt 1.0 is very good.
I already have Compex SP Intensive 8.0 that is great.
I had a problem with the delivery but it was solved bt the company using a direct phone call.

6 February 2025

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