Complete Physio Reviews 

2,276
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for their incredible professional expertise, dedication, and completely tailored treatment plans that truly support personal recovery journeys. Customers also deeply appreciate the warm, welcoming environment and the exceptionally clear, helpful explanations provided throughout their ongoing therapy sessions. Some reviewers were not happy with the communication and felt the overall care received fell far below acceptable professional standards. A few people also mentioned experiencing a frustrating lack of proper follow-up, poor results, and medical procedures that completely failed to help their condition.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as highly professional,... See more

Service

Users describe positive interactions with service, highlighting thorough assessments and clear explanations... See more

User experience

Customers expressed deep satisfaction with their user experience, highlighting tailored treatment programmes... See more

Customer service

Consumers express deep satisfaction with customer service, praising staff for being thorough, empathetic, and... See more

Product

Reviewers highlight great satisfaction with the product, noting that it is completely tailored to individual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Manos is an exceptionally talented leader, with a keen commitment to meet his client where they are in their physio journey, and craft a thoughtful plan towards healthy and lasting mobility. He h... See more

Company replied

Rated 5 out of 5 stars

I have visited the clinic twice and met Chris who is brilliant who has on both occasions evaluated and recommended the correct treatment . I would highly recommend him and his team Achille

Company replied

Rated 5 out of 5 stars

I had a bad fall on to my back and honesty didn’t know what to do until a friend literally saved me with her Complete Physio recommendation. The level of expertise is extremely high and the well cho... See more

Company replied

Rated 5 out of 5 stars

Lexi Tanase at Complete Physio is an amazing physiotherapist. Incredibly knowledgeable and genuinely dedicated to finding solutions that actually help. She has helped me with multiple injuries as well... See more

Company replied


Company details

  1. #2 of 9 best companies in Physiotherapist
  2. #1 of 1 best companies in Physical Examination Centre
  3. #1 of 5 best companies in Physical Therapy Clinic
  4. #2 of 12 best companies in Sports Massage Therapist
  5. #2 of 3 best companies in Sports medicine clinic
  6. #2 of 26 best companies in Women's Health Clinic

Information provided by various external sources

At Complete Physio we are a team of highly specialised physiotherapists and health care professionals with years of clinical experience behind us. From our group of private clinics located across London we bring you The Complete Difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,276)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and understanding

Marc Mulligan has helped me last year with an arthritic knee which has enabled me to continue doing the activities I enjoy. This time he has given me exercises for my back and directed me to a consultant who I am confident will address the cause of my sciatica pain.

3 October 2025
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Alastair - Shoulder Physio

Alastair has treated both my shoulders for the last 18 months after repeated Rugby injuries. He's been incredibly helpful, informative and understanding through the process. Over a 15 year period I have had dozens of physios and Alastair has been the best I worked with in both a personal and professional sense

23 September 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us at Complete-Physio.

Rated 5 out of 5 stars

Physiotherapy advice and help.

I saw Angus, physiotherapist, and he was excellent, giving me exercises for my fractured wrist, massaging my arm and advising me on the equipment I needed to purchase to aid strengthening my wrist, fingers and arm muscles.
I cannot praise him enough for all his advice.

28 September 2025
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Reply from Complete Physio

Thank you for your kind and positive review.

Rated 5 out of 5 stars

Highly recommend Alexei!

I have tried a few physios but by far the best is Complete Physio, from ease of booking to Alexei's expertise knowledge to overall atmosphere and facilities at the Swiss Cottage practice. Alexei took a genuine interest in my progress and was a huge support throughout my diagnosis, operation and post op recovery. I would highly recommend him!

19 August 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us. We are very grateful for your high recommendation.

Rated 5 out of 5 stars

Phenomenal first couple of sessions and…

Phenomenal first couple of sessions and experience. Learned so much about the challenges I have been facing for months, in just 30-45 minutes. Enjoying my time working with Marc and look forward to seeing the progress and improvements soon!

24 August 2025
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Reply from Complete Physio

Thank you for your kind review, wishing you all the best with your progress with Marc.

Rated 5 out of 5 stars

John is a fantastic physio

John was a fantastic physio. He understood what I needed from the start of our sessions and worked with me to get me to that goal.

I'd been with another physio prior to seeing John and hadn't got anywhere near the progress I did with him.

My last session was in July and I've been worried about resuming 'normal' activities, I had no need to worry! My foot has been great and even taken me through some intense holiday walking and Zumba classes!

I’m blooming delighted! Thanks a million John!

22 July 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review! We are pleased you had a positive and effective experience with us and john. Wishing you all the best in the future.

Rated 5 out of 5 stars

Highly recommended physio

Following recovery from a fracture, I looked for a physiotherapist to help restore the strength in my foot. I was recommended Complete Physio and booked an appointment with Stuart Wishart who was available the following week. Stuart was excellent throughout my three visits - he took the time to understand my circumstances, reassured me about soreness and gave me a realistic and highly effective set of daily exercises. My foot is now back to full strength and I would happily recommend Stuart.

15 July 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us and are very grateful for your recommendation.

Rated 5 out of 5 stars

An excellent physiotherapist

The company was efficient and receptionists pleasant and welcoming. This review is more about the physiotherapist himself, Marc Mulligan, who was excellent - clear, helpful, non-judgmental and efficient. I presume his exercises for my broken back were geared to my age (80) but I never felt that age daunted him. As a result it didn’t daunt me either! And his exercises, which he practised with me and made sure I understood, did the trick: four and a half months after my accident, I was discharged.

15 September 2025
Unprompted review
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Reply from Complete Physio

Thank you for your kind review. We are pleased you had a positive and effective experience with us and Marc at complete-physio.

Rated 5 out of 5 stars

Friendly attention and expert caregiver

Friendly attention at the front desk and then thorough detailed diagnosis of my knee problem. Thank you.

14 September 2025
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Reply from Complete Physio

Thank you for your kind review, we are pleased you had a positive experience with us at complete-physio.

Rated 3 out of 5 stars

Reception booked for me to see an unsuitable and inappropriate physio

Was booked for a first appointment with a physio who was unable to help me and passed me over to another physio. Quite annoying as I told reception, in some detail, what my condition is and they booked me with a "sports physio" hardly relevant for a 68 year old woman with Scoliosis.
My criticism has nothing to do with the individual physio who was extremely professional and very friendly.
My gripe is with the reception as they booked me to see a 'sports' physio who suggested I transfer to an alternative physio as he felt my condition was going to be better looked after by another physio.
This transfer has been effected so I am so there will not be any more problems.

11 September 2025
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Reply from Complete Physio

Thankyou for your feedback. To confirm that the physio you saw is 23 years qualified with vast experience in spinal pain. Following your assessment he discussed with you continuing your treatment with a specific colleague who has a specialist interest in this particular type of spinal condition as he felt this would optimise your treatment further. Our intention, as always, are to ensure that patients always receive the very best care. Our physios have a greater level of clinical insight to know a colleague is better placed to provide optimal treatment

Rated 5 out of 5 stars

Great sevice

John was superb. New, it's stuff and I feel very comfortable with him. A booster, Charlie Kirk was a Utah valley university.

11 September 2025
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Reply from Complete Physio

Thank you for your kind review.

Rated 5 out of 5 stars

I had an absolutely first class service…

I had an absolutely first class service from Complete Physio and I highly recommend them.

2 September 2025
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Reply from Complete Physio

Thank you for your kind and positive review. We are very grateful for your high recommendation and are pleased you received the service we always aim to deliver.

Rated 5 out of 5 stars

Angus is v professional and supportive

Angus is really approachable. He is kind and supportive, and a good listener. He assesses my issues professionally and suggests practical ways to improve my flexibility and strength. I always come away from a physio session feeling lighter and more positive.

3 September 2025
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Reply from Complete Physio

Thank you for your kind review. We are pleased you have positive and effective session with us.

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