Superb customer service from Charlie Ingham. Bought a pond vac online from Complete Koi and unfortunately the integrated pump ceased to function after approx 18 months. Emailed on the Sunday, got a re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Charlie at Complete Koi really is next level helpful. I had an awful experience with the delivery company used but he managed to get me in contact with them directly. The goods actually arrived damage... See more
I've been completely happy with the service and all the transactions that I have had with this new facility. Very experienced staff , excellent quality koi and am very pleased with my purchase, high q... See more
Excellent shop, tanks very clean with healthy looking fish. Staff are very helpful and the prices are very competitive.
first class service every time
13 May 2020
Unprompted review
I've been completely happy …
I've been completely happy with the service and all the transactions that I have had with this new facility. Very experienced staff , excellent quality koi and am very pleased with my purchase, high quality food and my koi love it - just everything they offer is the best.
12 May 2020
Unprompted review
Excellent service and advice
Excellent service and advice. Best around, will not be going anywhere else.
Highly recommend
12 May 2020
Unprompted review
Excellent service and amazing koi.
Excellent service and amazing koi.
First purchase from Complete Koi and only spent a small amount with them. Great communication and even hand delivered the koi due to courier issues.
11 May 2020
Unprompted review
Very pleased thanks
11 May 2020
Unprompted review
This is a great place with great staff…
This is a great place with great staff who are extremely helpful. I thoroughly recommend giving it a try.
11 May 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.