Trainline should be ashamed of themselves being associated with these con men. Appears I signed up unwittingly while purchasing a train ticket. Been charging me £18 a month for something I didn't know... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Can't give less than 1 star. Absolute day light robbery; £18 per month scam legalised by fine print. Don't sign up and definitely don't give them your details. Sick and tired of companies like th... See more
Company replied
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to jo... See more
Company replied
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has hap... See more
Company replied
1.1
Bad
3k reviews
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Possibly a scamming company
Some how they managed to get hold of my credit card details. Possibly when I purchased some on line and was offered a discount. My bank intercepted the payment as they get a lot of scam complaints about this company and put a block on them accessing my account. After getting a new bankcard two weeks later they took another payment. I’ve had no contact from them so can’t cancel any subscription tried phoning with no joy. They are a Sam as far as I can see
10 September 2025
Unprompted review
Reply from Completesave
Hi Kevin, thank you for leaving your review.
Please know that Complete Savings is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@completesavings.co.uk, we'll be able to help you further.
Thank you and kind regards,
Complete Savings
Scam
It tried to take 18 pound but had my money in savings so got declined
17 September 2025
Unprompted review
Reply from Completesave
Hello Jaime,
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
Reply from Completesave
Hello Simon, thank you for leaving a review.
For us to address your concern and provide you details on how you joined Complete Savings, please share your details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Once we have more information, we'll be able to assist you with your concern.
I have never had any report or…
I have never had any report or information from this company and only recently noticed a payment I did not understand on my bank account. Avoid them!!
16 September 2025
Unprompted review
Reply from Completesave
Hello there, please know that Complete Savings can only charge your account if you signed the form presented to you and agree to the Terms and Conditions that a membership fee will be collected after your free trial period.
For us to help, please provide more details through the request we sent here or via email to mary@completesavings.co.uk
UPDATE: Thank you for sharing your membership details. Upon checking, your membership has been cancelled and details of how you signed up has been sent to your email for your reference.
For any questions, you may respond to that email or send us an email to mary@completesavings.co.uk
These people have been charging my dads…
These people have been charging my dads card £18 since may every month up until now. I want my dad’s money put back into his account. Seriously, you claim to be a give cashback but you’re robbing people in broad daylight. Awful people.
14 September 2025
Unprompted review
Reply from Completesave
Hello Laura,
We appreciate your review. Complete Savings is a cashback program offering savings at numerous retailers. Memberships require explicit sign-up with agreement to terms, which detail the monthly fee after a trial.
Please share the details of your dad from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
UPDATE: We appreciate you are sharing more details. Upon checking, we have responded to your email and that more details have been sent to the account holder.
For any questions, you may respond to our email, and we'll do our best to assist you.
Kind regards,
Complete Savings
Who are u
Who are u ? My bank cancel your deduction of 18£ and now my card freeze need replace it , I don’t have any subscription with u and we’re u get my details bank ??? , scammers now make problems that I need replace bank card , scammers!!!
11 September 2025
Unprompted review
Reply from Completesave
Hi Andrej,
Complete Savings is a genuine cashback company that offers members many benefits including 10%+ cashback on over 1000+ retailers. To learn more about the programme and for additional information, please visit: https://www.completesavingsblog.co.uk/
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Thieves
Thieves! Took £18 from my account for 3 months before I noticed it. I have never knowingly signed up to this company.
13 September 2025
Unprompted review
Reply from Completesave
Hi Russell,
Please know that Complete Savings is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers. To learn more about the benefits and have access to more resources, you can visit: https://www.completesave.co.uk/
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
I have absolutely no idea what this is
I have absolutely no idea what this is and yet they have tried to charge me twice now, but luckily I keep the bulk of my money in an online saver so it hasn’t gone through. Does anyone know how they could’ve possibly got my info or when these charges will stop?
13 September 2025
Unprompted review
Reply from Completesave
Hi Leo,
We're very sorry to hear about your concern. It sounds incredibly frustrating, and we appreciate you bringing this to our attention.
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
2nd bank card in a few weeks been used…
2nd bank card in a few weeks been used to take £18 from my account. I haven’t used this card online. These people need shitting down and investigating.
6 September 2025
Unprompted review
Reply from Completesave
Hello Brian, thank you for leaving a review.
Please know that in order for Complete Savings to charge your account, you must complete the sign up form presented to you after making a purchase with one of our partner retailers.
For us to help and address your concerns, please share your email address and full name through the request we sent here or via email to mary@completesavings.co.uk
Tried to take £18 out of my 13 year old…
Tried to take £18 out of my 13 year old daughter’s bank account. Luckily she doesn’t have enough money in her account. She’s a child and did not understand what had happened. There’s no way that this company is dealing with issues of consent for data or membership lawfully.
12 September 2025
Unprompted review
Reply from Completesave
We appreciate you bringing this to our attention.
Please know that as outlined in the Membership Terms of Service, "To become a member of Complete Savings, you must sign up online and agree to the Terms of Service. You also must be at least 18 years old and a resident of the United Kingdom."
For us to help with your concern, please share more details through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to help
They charged me without my knowledge…
They charged me without my knowledge 18£ very scammy. Luckily customer service refunded me the money very quick and was super helpful. Cheers novalin
11 September 2025
Unprompted review
Reply from Completesave
Hello Morley, thank you for sharing your experience.
Please know that Complete Savings cannot charge your account unless you have signed up for the programme and agree to the Terms and Conditions where it was stated that a membership fee will apply after your free trial period.
More information can be found on our website https://www.completesavings.co.uk/
For any other questions, you may send us an email to mary@completesavings.co.uk
0 star
0 star. Scammers. It's appauling that these kind of scam shops run in the broad daylight. No consent, no information, nothing, and all of a suddwn you see money beung deducted. People are lured to join this shit with their so called marketing gimic for savings but it's the complete opposite. No one ever would think in their good sense a cashback program sucking mpney from it's own customers itself.
Take this company down.
11 September 2025
Unprompted review
Reply from Completesave
Hello there, members can only join the programme after completing signing up the form presented to them when making or after doing a purchase with one of our partner retailers.
More resources can be found on our website: https://www.completesavingsblog.co.uk/
For us to assist you with your concern and provide details of how you joined, please share your details through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to help.
SCAMMERS
My 16 year old daughter has been scammed from 2 separate transactions of £18 from her account when never signed for anything!!! When calling customer service was advised very cooly “sorry this has happened we will refund £38 to account in 3-5 days. Thanks for calling goodbye!” Couldnt explain themselves! Ridiculous they managed to get her details!!!
8 September 2025
Unprompted review
Reply from Completesave
Hello Nicola, thank you for leaving a review so we could address it.
As outlined in the Membership Terms of Service, Section A: Membership Terms of Service 2. Your Eligibility, "In order to receive a Webloyalty Membership and to qualify for any benefits associated with the Webloyalty Membership (“Benefits”):
(a) Members must be 18 years or older.
If you are under 18, please ensure you do not sign up to our programme as the content contained in the Webloyalty Programme is only suitable for adult viewing. "
For us to investigate your complaint, please provide more details through the request we sent here or via email to mary@completesavings.co.uk and we'll do our best to assist you.
Scam
Scam, theft
I have just notice £18 pound was taken off my account. I have never heard of this company and I have not subscribed to anything , neither have i done a transaction online using my card
Now readiing all this reviews its clear its a big scam. How has the regulator allowed this to continue
I not only want my money back, but i would like to highlight this scam to the authorities
6 September 2025
Unprompted review
Reply from Completesave
Hello there, please know that we are here to provide details of how you have signed up for the programme and authorized Complete Savings to charge your account. For more details, you can visit our website https://www.completesavings.co.uk/
We have sent a request through here in Trustpilot for your details so we can assist you further. You can also sent us an email to mary@completesavings.co.uk and we'll do our best to help.
Kind regards,
Complete Savings
Scammed out of hundreds of dollars
We have just discovered that this outfit has been taking money out of our account for almost a year!! We don’t even live in England, didn’t sign up, certainly didn’t give out any bank details.
My husband found a random email about Complete Save but thought it was junk and deleted. He had no idea they were helping themselves to money from our account!
His card details may have been phished when we bought train tickets whilst in the UK last year. What a scam!!!
4 September 2025
Unprompted review
Reply from Completesave
Complete Savings is an online programme ideal for people who shop regularly over the internet. Members can claim an initial cashback reward as well as monthly rewards, 20% off popular gift cards and 10% cashback at over 1000 online stores. More details can be found at www.completesavings.co.uk.
Members can join the programme after completing the signup form presented to them after making a purchase with one of our partner retailers. For us to provide details about your membership, please share details like the email address used for the programme and full name. You can share these details through the request we sent here or via email to mary@completesavings.co.uk
Kind regards,
Complete Savings Team
Thief
Try to take £18 off my account overnight. I didn't sign up. Don't even know the company. Pure theft. Lucky my MONZO bank stop the transaction. Good job MONZO. Need to change a new card. Scam scam scam.
3 September 2025
Unprompted review
Reply from Completesave
Hi David,
Please know that Complete Savings is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers. To learn more about the benefits and have access to more resources, you can visit: https://www.completesave.co.uk/
We are here to help address your query, and we've requested some more information from you through here. You can also send us an email to mary@completesavings.co.uk (including your full name, email and member ID) and we will respond back and address your concerns as soon as possible.
Thank you and kind regards,
Complete Savings
Stole £18 from my account overnight
Stole £18 from my account overnight, no way to refund and no way of reporting as fraud as the payment has been completed already. SCAM. DO NOT TRUST!
31 August 2025
Unprompted review
Reply from Completesave
Hello there, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk
Kind regards,
Complete Savings
I Woke Up With a Membership Without Asking
I Woke Up With a Membership Without Asking
In what kind of world do we live?
Sad!
1 September 2025
Unprompted review
Reply from Completesave
Hello Edunomro,
We acknowledge your input regarding this issue and giving us a chance to address this matter for you.
Complete Savings is a programme for online shopping where members can earn up to 10% cashback at over 1000 leading online retailers. Visit www.completesavings.co.uk for additional information.
The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription.
Upon checking, we can confirm that we have cancelled your membership. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email which include the details on how you joined the programme and the resolution to your request.
If you require further assistance, you can send your email to mary@completesavings.co.uk.
Kind Regards,
Complete Savings
BIG TIME SCAMMERS !!!!!!
THESE SCAMMERS TOOK £18.00 FROM MY BANK ACCOUNT WITHOUT BY PERMISSION !!!!!! HAD TO GET MY BANK TO BLOCK THEM !!!!!! THEY ARE THIEVES AND NEED TO BE STOPPED !!!!!!
I DON'T HAVE A MEMBERSHIP !!!!!!
I DIDN'T JOIN ANYTHING TO DO WITH YOU !!!!!!
31 August 2025
Unprompted review
Reply from Completesave
Hello Peter,
We are very sorry to hear about your concern and the frustration it caused. We take such matters seriously and will investigate this immediately to prevent recurrence.
We've requested some more information here to for us to address your concerns about your membership. Please send us an email to mary@completesavings.co.uk and include your member ID, full name and email. We will address this for you as soon as possible.
Kind regards,
Complete Savings
Reply from Completesave
Hello Gareth, thank you for leaving a review.
For us to help with your query regarding Complete Savings Membership, please share details that would help identify your account and provide you with a resolution.
We have sent you a request here of your full name and email address or you can send this information via email to mary@completesavings.co.uk and we'll do our best to assist you.
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