Complianz Reviews 

168
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, friendly staff. People frequently highlight the quick response times and the clear, effective solutions provided by the support team. Many consumers find the product easy to install, straightforward to configure, and appreciate its user-friendly design, making compliance and cookie management simple and efficient. However, some customers also noted dissatisfaction with the support, mentioning instances of no feedback, slow response times, or issues taking months to resolve. A few people felt the support was not great, describing it as frustratingly bad, very bad, or even non-existent despite having a premium license.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the great, fast, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team for their helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Website

Users describe ambiguous interactions with the website, with some finding the online explanations detailed... See more

User experience

Customers report positive experiences with user experience, finding it easy to install, use, and configure.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm using the Complianz Cookie consent for wordpress. The plug in is straight forward and the online explanations are really detailed. At some point I contacted the support due to specific questions.... See more

Rated 5 out of 5 stars

I've been using Complianz on my XReverse Porn site and it's been a lifesaver. Before installing it, I was pretty stressed about GDPR compliance and all the legal stuff. Since I set it up, everyth... See more

Rated 5 out of 5 stars

We had many issues due to our motive overwriting the plugin and honestly without the support from Antonio C. we would not be able to actually get this done. They were quick to respond and very "dummy"... See more

Rated 5 out of 5 stars

Complianz is a really good Cookie Consent Solution… it's fairly priced and simple to set up. We've been testing it first on a dev site and ran in to a few issues, but the support from Roberto was pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.4

All reviews

(168)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Issue with Google Consent V2 in the Premium Plugin

Hello,

I purchased the premium version of your plugin specifically to enable Google Consent V2. In the free version, it seemed like a simple process, requiring only the selection of a button to activate the feature. However, after subscribing to the premium version, that button disappeared, and I was redirected to a page with several confusing solutions, lacking a clear setup guide.

Additionally, I contacted support and provided my premium license key, but I was informed that I do not have access to premium support—without any explanation. I am still unable to activate Google Consent V2, and so far, I have not received any response to resolve this issue.

I would appreciate a prompt and clear solution, as I specifically purchased the premium version to simplify this process.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support from Leonardo

Fantastic support from Leonardo at Complianz! He was incredibly patient, responded very quickly, and helped me configure everything perfectly. Problem solved—highly recommended! Thanks again! 😊

11 March 2025
Unprompted review
Rated 4 out of 5 stars

Excellent support once I got a response

It took a few days to get a response, but once I did, Antonio C resolved everything with one email that had clear instructions. Dropping the star is due to the fact that I had to wait 2 business days for a response.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support from Antonio C.!

I had an issue with the Complianz plugin, and Antonio C. was incredibly helpful in getting it resolved. He was quick to respond, knowledgeable, and provided clear guidance that made troubleshooting much easier. Thanks to his support, everything is now working perfectly. Really appreciate the excellent service—highly recommend!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Leonardo Tamion

Leonardo Tamion,He is simply amazing. He helped me successfully install all the features of Complainz and also guided me in learning some skills. I am very satisfied with their service。

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great support!

Great support!
Antonio was involved in solving our problem quickly and efficiently.
I recommend Complianz for its ease of use and foer the quality of service and support.
Thank you so much

6 March 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service! I have the free version of the plugin and got an excellent support service in solving my problem. Leonardo was committed to it's best solution all the way.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support from Antonio C.

I thank the top class support received from Antonio Candela. There were a couple of issues related to interoperability with Elementor and Vimeo videos. Difficult issues that were solved to my fully satisfaction by him.
Excellent plugin and excellent support!

Regards,
Jordi

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Complianz

Appalling plugin. I installed it and worked through the complex layers to get it functioning correctly, which it did according to my requirements. So far so good. I then left my site alone for a few weeks, being preoccupied. When I returned to my site to continue development, once logged in as the administrator I was unable to access anything on my dashboard. Whichever feature I chose, settings, plugins, customisation, ACF, you name it, all of it was overridden by the Complianz dashboard. My site was completely hijacked, and there was no way to even uninstall it since access to my plugins administration page was also hijacked. In the end I had to access my server directly and delete the Complianz directory in its entirety in order to gain access to my own site. My advice from this experience would be not to touch this with a barge pole, even if it does appear to be quite pretty and extensive. Any piece of software which can do this to your work, whether intentionally or otherwise is potentially hazardous and not in keeping with professional ethics. It looked like a blackmailing attempt to persuade me to activate more features and part with money. AVOID!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Compliantz

Compliantz, a very well designed plugin to master the GDPR, and above all great customer service. Leonardo Tamion's advice allowed me to fully understand how the plugin works. Thanks to the whole team.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Great assistance by Leonard

Leonardo provided exceptional assistance with setting up Consent Mode V2. I initially faced challenges installing the plugin correctly through GTM, but Leonardo was incredibly professional, patient, and supportive throughout the entire process. He responded promptly, offered clear solutions, and ensured everything was resolved efficiently. Thanks to his expertise, the installation was successful, and everything is now functioning perfectly. Outstanding support—highly recommended!

14 February 2025
Unprompted review
Rated 4 out of 5 stars

When Complianz blocked our WP admin…

When Complianz blocked our WP admin with a stuck wizard, we were lost as to how to fix the issue; our site host did not have an access solution to our site admin backend, so we were lost as to what to do. Luckily, Leonardo at Complianz reported the issue quickly to the dev team and tracked a possible fix. Eventually, a fix came through, and with a developer, Leonardo was able to make the fix right in our WP admin, bringing the issue to a close. I would have awarded Complianz five stars if the fix had come faster!

31 January 2025
Unprompted review

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