SUPER REACTIF SERVICE AU TOP
1 February 2023
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Company details
- Air Compressor Supplier
- Industrial equipment supplier
- Machinery parts manufacturer
- Pneumatic tools supplier
Written by the company
Comprex est une équipe compétente, experte en air comprimé qui se concentre sur les applications nécessitant de l'air comprimé, et donc sur les besoins de ses clients. Nous sommes ouverts d'esprit et très curieux. Cela nous permet d'apprendre de nos clients et d'optimiser notre portefeuille et notre boutique en ligne jour après jour. N'hésitez pas à nous contacter pour avoir des conseils d'experts sur: Des compresseurs à usage domestique ou des compresseurs à usage personnel, des compresseurs à pistons et des compresseurs à vis, des compresseurs silencieux et/ou sans huile, une large gamme d'outils pneumatiques, sécheurs, huiles et cuves pour air comprimé. Sélectionnez un produit dans notre boutique et nous vous le livrerons rapidement pour un bon prix !
La solution COMPREX pour votre air comprimé!
Written by the company
- Nous sommes engagés envers nos clients
- Nous faisons notre maximum pour guider, aider et résoudre tous les problèmes de nos clients concernant leur installation d'air comprimé.
Contact info
4.5
Excellent
581 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
top service!!!
7 June 2022
Tres professional
3 June 2022
impeccable,
22 March 2022
I'll change my rating when I get some answers (follow-up: I did)
Original message : one star. It's the second time now that I'm being asked to give an opinion about products I ordered weeks ago and still haven't received from Comprex. Where are they and why are you asking me for an opinion while I'm still waiting for them? This only adds to the confusion over the current status of my order. Comprex seemed to be a reliable website but I haven't heard from them regarding the delay aside from trustpilot queries.
Follow-up: I've received a quick, thorough and professional answer from the shop and consequently decided to change my rating. It's only fair to Comprex. I do not remember ordering a product that wasn't in stock but I've got to give them the benefit of the doubt considering that the product's page does indicate months of wait at the present time and that they obviously cannot ship something they don't have in stock and be blamed for it. However, it might be a good idea to delay the posting of Trustpilot email queries considering that many products on the website have long delivery times. The fact that I had already been billed and that I received two trustpilot messages without obtaining the product suggested that the company believed they had already sent it, which wasn't the case.
My thanks to the client support.
15 March 2022
Reply from Comprex Air
Dear mr. Gomez, I am very sorry to hear about your case. After some investigation, I can see that your compressor will be available for shipment in early April. The tools and hose will be sent together with the compressor package. Something must have gone wrong with the communication because of course we always try to inform the customer with this kind of delay. The trustpilot queries can only be set on a fixed interval after purchase is done, so that is the reason for this mix-up. Again, I would like to sincerely apologize for the bad communication and I hope that you will still enjoy your products at arrival. Please feel free to contact us if you have any further questions or remarks.
Rapide et simple
24 November 2021
...As expected
22 March 2021
Excellent service client.
4 November 2020
Belle prestation
16 January 2020
Unprompted review
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