Computer Repair Man Reviews 

311
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff, making interactions pleasant and productive. Many people appreciate the efficient and quick resolution of their computer issues, often highlighting clear communication throughout the process. Consumers also find the pricing to be very fair and reasonable for the quality of work performed. However, some customers noted that their computer issues were not fully resolved or that their devices were deemed unrepairable. Additionally, a few people experienced delays in service or diagnostics, sometimes exceeding initial expectations.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, diligence,... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes such as PCs... See more

User experience

Users describe positive interactions with user experience, highlighting that everything works brilliantly and... See more

Price

Reviewers highlight positive aspects of price, often describing it as fair, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gethyn Jones, in my experience, is the best there is: he responds quickly to calls , makes his diagnosis easily and his fees are wonderfully fair. In thirty years of working computers I have neve... See more

Rated 5 out of 5 stars

We've had Gethin round to the house which was great. Last week we had a phone consultation and then problem was, once again, sorted quickly and effectively. Gethyn works hard at good service and com... See more

Rated 5 out of 5 stars

Gareth arrived on time as arranged and quickly set about installing my printer. Not only did he achieve this in a slick professional manner but made good all the errors and poo traps I had fallen int... See more

Company replied

Rated 5 out of 5 stars

What a gem! After an informative phone call from Tom, our computer was collected the following day. A couple of days later, another call to explain what was needed to improve it and the cost. We agree... See more

Company replied


Company details

  1. Computer repair service

Written by the company

If you’ve had an issue, we’d really appreciate the opportunity to resolve it before you leave a review here. Please visit👉 https://computer-repair-man.co.uk/customer-feedback/ 👈 where you will find answers to common questions and how to let us know if something needs attention.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(311)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Screen fixed

I would have liked a quicker resolution, however given the circumstances, it's understandable that it wasn't possible on this occasion. I needed my screen fixed and there was some misunderstanding on details, but they were nice enough to offer a reduced price which I think was very kind considering it was me that misunderstood

23 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Kieran

Thank you for updating your review, we really appreciate you taking the time to revise your feedback.

We're glad to hear that everything was resolved to your satisfaction and that your screen repair was completed as requested. While we always aim to provide fast turnarounds, some repairs can take a little longer due to model variations and the need to order specific parts, as was the case here.

Thanks again for your understanding. Should you need any help in future, we’d be happy to assist.

Regards
Computer Repair Man

Rated 3 out of 5 stars

A little slow.

Referral took a few days to gain a response, I had found another repair company in that time frame.

19 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Simon

Thank you for updating your review.

We appreciate how important a fast response is and we're very sorry that we missed the opportunity to help you on this occasion.

Regards
Computer Repair Man

Rated 5 out of 5 stars

A prompt response and really good…

A prompt response and really good assistance provided

18 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi John

Thank you so much for your kind 5* review of our service.

It is very much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

Highly recommend computer repair man

I am so glad i found this company online, my experience from start to finish was a breath of fresh air. I emailed my enquiry, i received and got a response, my pc was picked up the next day, fixed and brought back to me. I had an enquiry after and Tom was really helpful, happy to answer any questions i had, he went above and beyond to be helpful. I can't recommend Tom and this company enough. The cost was reasonable. If i have any issues i will definitely be using computer repair man again.

12 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Nishia

Thanks so much for your very kind 5* review of our service and for recommending Tom so highly. We really appreciate it!

We look forward to helping you again if you need us.

Computer Repair Man

Rated 5 out of 5 stars

Professional

Professional, reliable and value for money.

3 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Thank you very much for your kind 5* review of our service.

It is very much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

Excellent service

Excellent service. Laptop collected pm fixed and delivered back next morning. Jonathan very polite and kept in touch throughout. The price we paid was very acceptable as we thought we would need to replace laptop.
Highly recommended.

2 September 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Susan

Thank you so much for your kind 5* review of our service and for recommending Jonathan so highly.

It is very much appreciated!

Computer Repair Man

Rated 5 out of 5 stars

My son had a corrupted card from his…

My son had a corrupted card from his camera and lost everyphoto he took that day. I spoke to Darren who said he would pick it up from my sons work, which he did. That was Friday, on Monday Darren phoned to say he has managed to recover over 800 photo's from my sons card, which was awesome.
Highly recomend Darren and the PC Hospital and they are now my go to for any future problems.
Here is 1 of my sons photos they recovered

18 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Stephen

Thank you very much for your kind 5* review of our service and for recommending Darren so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

My enquiry was dealt with quickly and…

My enquiry was dealt with quickly and politely. I was happy with the service.

1 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Jane

Thank you very much for your kind 5* review of our service.
We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Darren spent about 2.5hrs copying data…

Darren spent about 2.5hrs copying data from an old win 10 system to a win 11 system, and everything now works

19 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Paul

Thank you very much for your kind 5* review of our service and for recommending Darren so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Excellent prompt service form David

Excellent prompt service form David

18 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Marion

Thank you for your kind 5* review our service, it is very much appreciated.

We hope to be able to help you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Thank you for all your help in sorting…

Thank you for all your help in sorting out my computer Ipad and phone and saving me some money from unnecesary security ware .Gareth was very easy to understand and explained everything clearly.I shall definately use him again should I need help.

15 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Angela

Thank you for your very kind 5* review our service and for recommending Gareth so highly.

We look forward to helping you again next time!

Computer Repair Man

Rated 4 out of 5 stars

Excellent service. Barrie came to my home address

Barrie came to my home in G63.
Problems with an old laptop crashed and lost information.

All sorted and didn't feel stupid to ask silly questions.
Thanks for your assistance.

11 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Julie

Thanks so much for your feedback

We're really pleased to hear that you are happy with the service Barrie provided.

Hopefully next time we can earn a 5* review!

Computer Repair Man

Rated 5 out of 5 stars

Hard drive upgrade

Darren recently completed a hard drive upgrade on my PC. Darren collected the PC and returned it within 2 days. Everything is working great, just as expected. Thanks very much!

31 July 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Lance

Thank you very much for your kind 5* review of our service and for recommending Darren so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

good service from Steve

My old desktop computer was very slow and had quite a few faults. Steve arrived soon after my initial enquiry and after some discussion, we decided that a new laptop was the best option.
He brought that on a Saturday and spent quite a bit of time with me setting it up and taking me through the new procedures.
His technical knowledge was first class and the only thing which he should improve on was his time-keeping.
I would certainly recommend him to others.

9 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Huw

Thank you very much for your kind 5* review of our service and for recommending Steve so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Steve was fantastic

Steve was fantastic, punctual and extremely hard working. I had a very slow and sluggish computer which was on it's last legs. Now I've very happy with my new PC! Surfing is enjoyable again!

7 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Jeff

Thank you very much for your kind 5* review of our service and for recommending Steve so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

Will Not Go Elsewhere

David Hale was clearly knowledgeable as well as polite. He was up front about the costs and time of the work undertaken.

4 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Steve

Thank you very much for your kind 5* review of our service and for recommending David so highly.

We hope to have the pleasure of helping you again in the future.

Computer Repair Man

Rated 5 out of 5 stars

A good experience

A good experience, he quickly identified the problem and upgraded our machine which is now super fast and running smoothly,
Value for money - definitely
Highly recommended

y

23 July 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi

Thank you very much for your kind 5* review of our service.
We look forward to helping you again in the future should the need arise.

Computer Repair Man

Rated 5 out of 5 stars

I purchased a new IMac and Phil…

I purchased a new IMac and Phil transferred everything from the old one to the new one, set up all my apps and had so much patience with me asking questions and explaining all the technical terms. I would have no problem in highly recommending Phil for any computer problem you have.

29 July 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi John

Thank you very much for your kind 5* review of our service and for recommending Phil so highly.

We look forward to helping you again in the future should the need arise.

Computer Repair Man

Rated 5 out of 5 stars

TP Computers Ltd

I contacted Thomas from TP Computers Ltd regarding issues with my desktop computer, who attended my home the same day, diagnosed the problem and offered his advice on the way forward ie. a new computer as mine was way out of date and not worth investing more money in.
Within a couple of days he had installed another machine updated to Windows 11, along with other things I had requested, and with a much faster start up and operating speed.
To say I am delighted is an understatement and have absolutely no hesitation in recommending Thomas if you need any computer services.

4 August 2025
Unprompted review
Computer Repair Man logo

Reply from Computer Repair Man

Hi Jean

Thank you very much for your kind 5* review of our service and for recommending Thomas so highly.

We look forward to helping you again in the future should the need arise.

Computer Repair Man

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look