Tedious refund process, bad product quality and you pay from your pocket the delivery fee if you want to return their items which smells like shit.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Possibly the worst customer service experience ever. I ordered from them on June 29. After 11 days of back and forth, I had to virtually scream to get my money reversed (which they say they will do... See more
I am a regular customer & have been ordering the whitening cream for a while now. It has been amazing on my skin. However, my recent purchase came half empty, not as full as it usually is. I have sent... See more
Company replied
This company knowingly sold 2 bottles of this to me, without informing me that it will expire in 2 months. Usually companies say that something will be expiring soon. I have 1 full bottle and anothe... See more
Company details
Information provided by various external sources
Conatural - Certified Organic, Natural Skin Care & Hair Care Products in the UK.
Contact info
United Kingdom
- conatural.co.uk
1.8
Poor
88 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Naturally brilliant
I love this cream alot and it has made a difference so far. Will definitely buy the product again.
4 February 2020
Unprompted review
Reply from Conatural
Hi Nazia,
Thanks for your kind review.
We are pleased to hear that you enjoyed our product!
Have a lovely week.
Marina
Conatural UK
Not sure about products as its early…
Not sure about products as its early days yet but they have not caused any spots im just waiting to see if my skin has gone lighter
18 January 2020
Unprompted review
I am a regular customer & have been…
I am a regular customer & have been ordering the whitening cream for a while now. It has been amazing on my skin. However, my recent purchase came half empty, not as full as it usually is. I have sent a message via Instagram and haven’t had a reply yet. If someone could get back would be much appreciated as it’s something I use every night and would like it to last.
6 January 2020
Unprompted review
Reply from Conatural
Thanks for your review, Sham. We are very sorry to hear that there seems to be a problem with the product you purchased. I can confirm that we are currently looking into it. I can also see that our customer service has contacted you via email.
Should you have any further questions don't hesitate to get in touch with us us again. Please accept our apologies for any inconvenience caused. - Marina, Conatural UK
Thank you for the beautiful box.
1 January 2020
Unprompted review
Reply from Conatural
Hi Beverley,
Many thanks for your review, we are pleased to hear you liked the box!
I hope you have a great start of the week!
Marina
Conatural UK
Reply from Conatural
Hi Trina,
Many thanks for your positive review, we appreciate your support and wish you a great week!
Marina
Conatural UK
Good size box
Good size box. Perfect for storing my serums :) pretty design too
1 January 2020
Unprompted review
Reply from Conatural
Hi Tish,
Thanks for your review! The box is indeed perfect for storing your skincare essentials!
Have a lovely week!
Marina
Conatural UK
Very happy with the prompt delivery
Very happy with the prompt delivery, and my daughter tells me, the product is lovely to use.
28 December 2019
Unprompted review
Reply from Conatural
Hi Corinne,
We are so pleased to hear that you are happy with our service and product received.
Many thanks for your support.
Have a great Monday!
Marina
Conatural UK
I've always been concerned about what…
I've always been concerned about what goes Into different products. I was so glad to have found Co Natural and best of all the products I've tried so far smell great!
26 December 2019
Unprompted review
Reply from Conatural
Many thanks for your review, we appreciate your feedback and support!
You can always count on Conatural for products made of solely fresh and organically sourced ingredients, and free from harmful components including parabens, triclosan, sulphates and phthalates.
Hope you have a lovely week!
Marina
Conatural UK
Quick received every order with always…
Quick received every order with always good deals or bonus to try out new items as I am a new customer. Love the products . Very good for my skin ;-) I definitely will recommend these to others
25 December 2019
Unprompted review
Reply from Conatural
Hi Gisella,
Great to hear you enjoy our deals! Should you have any questions about new products don't hesitate to contact us on marketing@conatural.co.uk.
Thanks for the review and have a lovely day!
Marina
Conatural UK
Another great product amazing value.
21 December 2019
Unprompted review
Reply from Conatural
Hi Rachel,
Many thanks for your positive review. We are glad to hear you are enjoying shopping with us.
Have a great start of the week!
Marina
Conatural UK
well it was very quick to arrive,and i…
well it was very quick to arrive,and i have started using this hair oil on my wifes hair,so far not much i can say,but it seems to be working,but after only a couple of times im not sure,
8 December 2019
Unprompted review
Amazing Face Cream and Argan Oil!
I had never heard of Saffron being good for skin but having tried the ‘Saffron Complexion Builder’ I must admit I am impressed: very hydrating.
The argan oil. I just used it on my hair, and it works like a treat.
I will be trying out more products for Christmas and I really like the packaging which will be good for presents.
1 December 2019
Unprompted review
Cream was great but it is due to expire…
Cream was great but it is due to expire 4 weeks after I received it
28 November 2019
Unprompted review
Love all my stuff thus far...my face…
Love all my stuff thus far...my face from the day cream is soooooo smooth 😁😁
23 November 2019
Unprompted review
Great item
Great item, quick thick in consistency however absorbs really well into skin, no greasy residue and really really moisturising. Loved the product
22 November 2019
Unprompted review
Xmas pressies ❤
Very excited to try my product I am saving it for christmas 😊
21 November 2019
Unprompted review
Lovely company to buy from..
Lovely company to buy from..
My skin feels lovely and soft and I will be buying the cream again..
Even happier knowing that it is a natural product
21 November 2019
Unprompted review
Fantastic company
Fantastic company, lovey goods. Have bought a few things now and excellent service every time
20 November 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.