Tedious refund process, bad product quality and you pay from your pocket the delivery fee if you want to return their items which smells like shit.
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Possibly the worst customer service experience ever. I ordered from them on June 29. After 11 days of back and forth, I had to virtually scream to get my money reversed (which they say they will do... See more
I am a regular customer & have been ordering the whitening cream for a while now. It has been amazing on my skin. However, my recent purchase came half empty, not as full as it usually is. I have sent... See more
Company replied
This company knowingly sold 2 bottles of this to me, without informing me that it will expire in 2 months. Usually companies say that something will be expiring soon. I have 1 full bottle and anothe... See more
Company details
Information provided by various external sources
Conatural - Certified Organic, Natural Skin Care & Hair Care Products in the UK.
Contact info
United Kingdom
- conatural.co.uk
1.8
Poor
88 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was sent the wrong item
Was sent the wrong item. No response from email I sent about it
20 November 2019
Unprompted review
The item is a present so not used yet…
The item is a present so not used yet but packaging, delivery & service all been first class
19 November 2019
Unprompted review
Badly packaged in a flimsy A4 envelope…
Badly packaged in a flimsy A4 envelope which was soaking wet with the items beginning to poke through. 2 out of 3 items ordered have a very short expiry date which should have been stated at the time of ordering. Not very impressed.
16 November 2019
Unprompted review
Very very moistruising cream
Very very moistruising cream! No smell which in my opinion that means, no artificial perfumes added. I would say that can be a trusted brand and for sure, one that I would but products from , from now in. Thank you Conatural, you've got a new happy client.
15 November 2019
Unprompted review
Very happy customer
Very happy customer. Good deals and organic priducts without any parabens or allergens. Highly recommend this company. Recently I bought a organic lip balms, so can't wait to try them.
15 November 2019
Unprompted review
good
Good communication nice cream only just used once but nice product good smooth texture
15 November 2019
Unprompted review
Wonderful products and prompt customer…
Wonderful products and prompt customer service!
15 November 2019
Unprompted review
Even though delivery was very quick
Even though delivery was very quick , the writing on the box was extremely small and there were no instructions on how to use the product .
15 November 2019
Unprompted review
Bought some things for my daughters for…
Bought some things for my daughters for little presents for christmas to unwrap.. so cant make comment on the items.. but look good and delivery was good.
11 November 2019
Unprompted review
I ordered 5 bars of soap
I ordered 5 bars of soap, They arrived on the 7th November 2019 and they had a expire date of 01/2020. On the web page it said the soap was 200g per/bar,They are only 107g.
9 November 2019
Unprompted review
great products just delivery need improving
Love the products thank you just hope you can improve on delivery other then that everything 👍
9 November 2019
Unprompted review
Quick service and great product that…
Quick service and great product that don’t cost the earth
9 November 2019
Unprompted review
An excellent service all round
6 November 2019
Unprompted review
delivery was quick,items are really good
29 October 2019
Unprompted review
Love this soap
Really quick delivery, very nicely packaged, great soap, love it
28 October 2019
Unprompted review
A fantastic experience from…
A fantastic experience from consultation to delivery.
22 October 2019
Unprompted review
Amazing products ❤
16 October 2019
Unprompted review
Ordered products
Ordered products, and my package was damaged with all the oils everywhere. Have contacted co natural but still no one has got back to me. Not great customer service at all.
15 October 2019
Unprompted review
Reply from Conatural
Dear Zabrina, we are sorry to hear the parcel arrived damaged. We hope you are satisfied with our response and the replacement products sent out to you. It is very rare the products get damaged during transit. Once again we apologise for the inconvenience caused to you and hope you enjoy your new products.
Love,
Conatural UK
products are great
products are great, environmentally friendly and postage was quick!
9 October 2019
Unprompted review
Love the product can’t complain 😂
8 October 2019
Unprompted review
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