Condor Cycles Reviews 10,377

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and efficient delivery services. Many highlight the availability of genuine and niche parts, often at better prices than manufacturers, and appreciate the swift international shipping with transparent handling of taxes. The service, including repairs and advice from staff, is frequently described as exceptional, with many noting quick turnaround times and helpful communication. However, some customers also noted occasional issues with delivery times, with a few experiencing longer waits than expected or problems with lost shipments. A small number of people were dissatisfied with receiving incorrect parts or products that did not meet their expectations, such as a bike accessory that proved faulty.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are consistently pleased with the quality and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Price

Clients share positive opinions on price, with many reviewers highlighting good and competitive pricing,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several purchases online without a single issue. Price good, genuine parts, efficient Royal Mail ( including next day) delivery but mainly they actually have the parts ...not just another... See more

Rated 5 out of 5 stars

Condor was the only source I could find for a Campagnolo Calima wheelset. Being located in midwestern USA, I was hesitant to order from an unfamiliar business in the UK. Online reviews and AI queries... See more

Rated 5 out of 5 stars

A great company to buy from with real heritage. Service and product selection is excellent with Campagnolo spares and tools a highlight. This purchase is for my Mallorca cycling week and having used... See more

Rated 5 out of 5 stars

I’ve shopped with Condor for several years now. When I review a Cycle store there are 2 pending questions. Reliability and trust worthiness. Condor has it in spades. They always have what I need in st... See more


Company details

  1. #3 of 102 best companies in Bicycle Shop
  2. #2 of 31 best companies in Bicycle repair shop
  3. #2 of 65 best companies in Bike accessories store

Written by the company

Building bespoke bicycles since 1948. We offer a large selection of clothing, accessories and components, full workshop facilities and a fitting service.

Over 70 years of service — London's oldest premium road cycling store

Written by the company

Free returns
Free and easy returns on all UK orders.
Free UK delivery and free store collection
Get free UK delivery on all orders over £30 and free worldwide shipping on bicycle framesets. Our free click and collect service lets you order online and collect at your convenience. Orders are usually ready for collection within 1 hour of placing your order.
Interest free finance
We have a range of finance options available for various levels of spend.
Same day dispatch
We are proud of our customer first approach. Paid shipping orders placed by 2pm are dispatched the same day.

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

Black Leather Basket (Bike) Straps

Marty is super happy with the new straps to attach his bike bag to the bike. They are very well made, thick leather straps. And delivery from England to the USA was efficient and timely! We are super pleased with this product!

27 March 2026
Rated 5 out of 5 stars

All good

Delivery was a bit long but there was no emergency (except my own excitment to receive and test my product). I ordered an original Brompton part. The price was really good (cheaper than from the manufacturer), packaging was good, tracking of the shipment excellent.

31 March 2026
Rated 5 out of 5 stars

Made online order everything arrived…

Made online order everything arrived perfectly however, I made a mistake with the tyre size. In store the guys were wonderful with a simple swap to the correct size… Fantastic! Have my bike booked for a full service this week… 5 STARS 🌟

30 March 2026
Rated 5 out of 5 stars

Consistently brilliant service.

I have been a customer of Condor since the 1980's. I'm still riding a set of wheels built by Monty Young from that era.

Brilliant stock range, superb service and knowledgeable customer assistance.

I'm living at the other end of the country now but always try Condor first for anything I want. The web based service is as good as the shop.

16 April 2026
Unprompted review
Rated 3 out of 5 stars

Sidi Replaceable 343 Anti-Slip Heel

The black Sidi replacement heel pads are supposed to 'fit all Sidi shoes', which may be true of current models, but older shoes may not have the little holes in the soles to accept the two little lugs on the rear of these pads. Either cut off the lugs or make matching recesses in the soles. Easy, really, but an image showing both sides of the pads would enable prospective purchasers to check.

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Efficient returns service

Item I purchased turned out to be incompatible with the intended use (and the manufacturer's description).
Condor sent a return label promptly and refunded purchase price (but not the cost of original postage).

26 March 2026
Rated 5 out of 5 stars

A dream

I've got a Condor bike - I ride it 5 days a week all weathers - I do no maintenance beyond occasional oil and air. Booked it in for the the first service in 2 years. Easy to do, easy to drop off. They know what they are doing, they all know bikes. They tell you straight up 'it needs work'. They call, they communicate. Pick the bike up 7 hours later. It's like new. Condor are a dream.

16 April 2026

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