ConfidenceClub Reviews 

173
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and discretion, noting their effectiveness in preventing leaks. Many people find the ordering process straightforward and easy to use. Reviewers frequently highlight the speedy and reliable delivery service, often arriving in discreet packaging, which adds to their satisfaction. However, some customers also noted issues with delivery, specifically concerning packages not arriving or failed delivery attempts. Several people experienced problems with couriers, leading to items being lost or not delivered as expected, despite some orders being placed with priority delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding them comfortable, discreet, and effective... See more

Quality

Consumers find quality to be positive, with many reviewers describing the products as soft, comfortable, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and reliability. Many... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its simplicity and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.

Company replied

Rated 5 out of 5 stars

Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more

Company replied

Rated 5 out of 5 stars

Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more

Company replied

Rated 5 out of 5 stars

I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more

Company replied


Company details

  1. #4 of 8 best companies in Pharmaceutical Products Wholesaler

Written by the company

Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(173)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Fast and free delivery. Quality comparable with well known brand but a lot cheaper

25 January 2026
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the great review!

Rated 5 out of 5 stars

Easy to navigate web site

Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.

25 January 2026
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the positive review!

Rated 5 out of 5 stars

Does the job

I have used pants for a long time and have been ver satisfied. They are comfortable and do not leak.
A word of advice, you do need to use the right size
I bough L to start with; no leakage but they tore easily. I changed to XL and they have been fine ever since.

13 January 2026
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the great review and giving our products a go!

Rated 5 out of 5 stars

Grreat products

I have used Confidence clubs products for quite a long time and will do in the future as I believe that they are better than all of the competition.

22 December 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review! We're happy to hear that our products are working well for you ☺️

Rated 5 out of 5 stars

Lovre these pads…

The best absorbent pads I've used .not bulky just right for myself

24 November 2025
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review! We're happy to hear that our products are working well for you ☺️

Rated 1 out of 5 stars

The product is absolutely rubbish

The product is absolutely rubbish, don’t even waste your time. Just go to Boots their own brand highest absorbency is so so much better.

The product is very much overhyped.
It’s just leaking through it’s not absorbing what it claims to.

8 December 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for your honest feedback - we’re sorry this product didn’t quite work out for you.

The good news is, every order is covered by our money-back guarantee. We can either send you a different size or product (at no extra cost), or offer a full refund if we can't find the right fit.

Just get in touch with our customer care team at hello@confidenceclub.co.uk, 0800 088 5955 or via webchat and we can take it from there.

Warmly,
The Invizi Team

Rated 5 out of 5 stars

These are the best I've found so far

These are the best I've found so far. Maxi ones hold alot of fluid and it stil stays dry. I bought the slim line ones but wish they were a bit longer

24 November 2025
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the great review!

Rated 1 out of 5 stars

it hasn't arrived and i have had to buy…

it hasn't arrived and i have had to buy 2 packs from shop

24 November 2025
ConfidenceClub logo

Reply from ConfidenceClub

Hi Tracy,
Thanks for your review.
If you haven't already, could you please get in touch with our customer care team on 0800 088 5955, and we can help sort out your order. 😊

Warmly,
The Invizi Team

Rated 5 out of 5 stars

Dependable Service…

Ive been using Confidence Club for about two years now.The products are really good and reasonably priced.Their regular order and delivery service never let me down.

24 November 2025
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the amazing review and all of your support! We're glad to hear our products are working well for you

Rated 5 out of 5 stars

Confidence panties

Have been a customer for a long time. I think their products are great. Very comfy to wear and also very discreet. I would recommend them to anyone rather that the popular shop alternatives I find in an emergency they are very leak proof I won’t use any other brands.

24 November 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the amazing review and all of your support over the years! We're glad to hear our products are working well for you

Rated 5 out of 5 stars

Very good company to deal with

Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well and completely waterproof. After use they can be rolled up into a neat little sausage roll shape. I like the emails they send with hints and tips and blogs about incontinence and different ways to cope in various situations

3 November 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the amazing review!

Rated 5 out of 5 stars

Good product

Items arrived fairly quickly in discreet packaging.
Very good offer of 5 for 2.
Selection of sizes. Nice colours. Discreet in wearing.
Comfortable. Just need a quick rinse to wash.
I use with a pad for extra security as I have heavy loss.
Heartily recommend.

16 October 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review!

Rated 1 out of 5 stars

‘Speedy delivery’ doesn’t happen, and now order seems to be lost

Placed an order for pull ups for my son and paid for priority delivery, which the website states is dispatched the same day if ordered before 2pm. This wasn’t the case and I had to chase up for two days. Now I’ve had an email to say ‘failed delivery attempt’ when no attempt has even been made. It’s put me off ordering again, which is a shame as I was hoping to put regular orders in if they were good quality.

5 November 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi Laura,
Thanks for your feedback - that’s not the experience we aim to give.

We’d love the chance to make it right, so if you could reach out to our customer care team at hello@confidenceclub.co.uk or 0800 088 5955, we'll take it from there.

Warmly,
The Invizi Team

Rated 5 out of 5 stars

When my wife suffered a stroke in 2021…

When my wife suffered a stroke in 2021 our whole world changed, due to her severe loss of bodily functions, it was costly to purchase the necessary mattress protectors and pants, we then came across confidence club uk that now supply and meet all our needs at half the cost, Anthony

18 November 2024
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for the great review and we're glad to hear that our products are working for you!

Rated 5 out of 5 stars

Flexible delivery options…

It is possible to schedule deliveries according to need so remain in control . Great customer service too. I pay for the pads and they deliver direct to Mum . Economy of scale so Mum doesn't have to carry packs back from the chemist very useful as she doesn't drive. Plenty of communication to check if running low, flexible delivery is a great feature.

25 October 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thank-you for your fantastic review! We're always happy to help ☺️

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