ConfidenceClub Reviews 

173
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and discretion, noting their effectiveness in preventing leaks. Many people find the ordering process straightforward and easy to use. Reviewers frequently highlight the speedy and reliable delivery service, often arriving in discreet packaging, which adds to their satisfaction. However, some customers also noted issues with delivery, specifically concerning packages not arriving or failed delivery attempts. Several people experienced problems with couriers, leading to items being lost or not delivered as expected, despite some orders being placed with priority delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding them comfortable, discreet, and effective... See more

Quality

Consumers find quality to be positive, with many reviewers describing the products as soft, comfortable, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and reliability. Many... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting its simplicity and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate web site, ease of ordering chosen product. Speedy delivery in discret packaging, much appreciated. Product seems very good so far, only been using a few days. Impressed so far.

Company replied

Rated 5 out of 5 stars

Items arrived fairly quickly in discreet packaging. Very good offer of 5 for 2. Selection of sizes. Nice colours. Discreet in wearing. Comfortable. Just need a quick rinse to wash. I use with a p... See more

Company replied

Rated 5 out of 5 stars

Very quick on delivery and delivered in a discreet package. I use both the white pants and the black (Dailee) ones - both are comfortable but the Dailees are very slightly less bulky. They fit well... See more

Company replied

Rated 5 out of 5 stars

I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe... See more

Company replied


Company details

  1. #4 of 8 best companies in Pharmaceutical Products Wholesaler

Written by the company

Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(173)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Apart fre quick delivery the products…

Apart fre quick delivery the products are the best and most efficient and reliable I've had

25 August 2025
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the 5 star review! We are so happy to hear you had a great experience with us ☺️

Rated 5 out of 5 stars

EASY

Easy to order, clear information and super fast delivery. Very happy with the purchase.

11 September 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review! We are so happy to hear you had a great experience with us ☺️

Rated 5 out of 5 stars

These are the best.

I have been incontinent with neurological problems for over 20 years. I have tried every NHS and commercial continence pads and, more recently, pants; including ones that cost twice the price. Believe me these are the best and are competitively priced against supermarkets and a big retail chemist. They are comfortable, fit well ( I am a big girl) and do not leak.

8 September 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Wow — thank you for the great review! It's so it’s amazing to know it’s making a real difference for you. Thanks for trying out our products and loving them!

Rated 5 out of 5 stars

Prompt delivery

Great product and always a prompt delivery. This product has given me much more confidence to get out and about

19 August 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Wow — thank you for the great review! It's so it’s amazing to know it’s making a real difference for you. Thanks for putting your trust in us.

Rated 5 out of 5 stars

Amazing

This is an amazing company to deal with nothing is too much trouble.
Once you try. There pads you will not go back to using anything else.

13 August 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review!

Rated 5 out of 5 stars

Tip top

Shipped on time
Right price
Let down by courier.

25 July 2025
ConfidenceClub logo

Reply from ConfidenceClub

Hi Graham,
Thank you for your feedback and the 5 star review! We're very sorry that the delivery process was not great.

We will pass this feedback to our courier partner and look for ways to improve the experience.

Thanks,
The ConfidenceClub team

Rated 5 out of 5 stars

Superb performance of product and supplier

Remarkeably swift turnaround of orders, excellent performance of the product, in line with the companies claims, and very good value. I offered a thought on a possible minor improvement regarding fit, and had an immediate positive response.

2 August 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks so much for your great review!

Rated 5 out of 5 stars

Items were reliably delivered and excellent customer care

Items were reliably delivered, I received a photo of the delivery each time. Most importantly, when I had a request, one of your lovely staff members, Peter, immediately replied and took care of everything.

25 July 2025
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review! We'll pass on your comment to Peter ☺️

Rated 5 out of 5 stars

Dailee men’s pads in blue

Ever since my prostate was removed in 2023 I experienced some bladder retention which caused me some concern in going out. My daughter found your products on line and I have never looked back. Thankyou

28 July 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review! We're so happy to hear that our products have worked for you 😊

Rated 2 out of 5 stars

Reliable products, but delivery service is unacceptable

I order nappies from ConfidenceClub for my son Elliot, who has severe autism and is unable to use the toilet. While the products themselves are good and customer service is polite and helpful, the delivery service they use (Evri) is a huge letdown.

Two orders in a row have failed to be delivered. Each time, replacements had to be sent—but again, they were sent via Evri, and this time the replacement has also gone missing. I’m now left without essential supplies for my son, and I’m incredibly frustrated.

This isn’t just an inconvenience—it has a real impact on our daily life. Until they stop using such an unreliable courier, I won’t be ordering from ConfidenceClub again, which is a real shame.

10 July 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Hi there,
Thanks so much for taking the time to share your experience—and we're truly sorry to hear about the delivery issues you’ve encountered. It’s completely understandable that repeated delays and missing parcels are not just frustrating but disruptive, especially when it comes to essential products for your son.

We’re incredibly sorry that we’ve let you down, and we completely agree—reliable delivery is non-negotiable. Your feedback is being escalated internally.

In the meantime, can you contact our Customer Support team directly to make sure you’re not left without the supplies you need. We can also explore alternative delivery arrangements where possible.

Please know that we’re taking this seriously. You and Elliot deserve better, and we’re committed to finding a solution.

Romina,
Marketing.

Rated 5 out of 5 stars

Excellent

Super fast delivery, website easy to navigate, kept informed of the progress from start to finish. Overall, excellent!

8 July 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Thanks for the fantastic review!

Rated 3 out of 5 stars

The jury is out

The jury is out on whether these are up to the standard of those I’ve been using. Initially I’m not convinced but as I’ve got hundreds of them now, I’ll persevere and see how we go.

24 June 2025
ConfidenceClub logo

Reply from ConfidenceClub

Hey there, Thanks for giving us a go — we totally get that switching products can take a bit of getting used to. If you find they’re not quite right, just a reminder: our 100% Money-Back Guarantee has you covered. You can swap, refund, or try another option — no stress, no extra cost. We're here to help you find the perfect fit!

Rated 5 out of 5 stars

LIFESAVERS!

The Confidence Club has proven to be a lifesaver for me, ever since my surgery, especially close to surgery and immediately after when I was having the most trouble. Always delivered discreetly in record time, their products are high quality, rivalling those of better known brands. Add to that, that their prices are very reasonable, again compared to well known brands, and I won't go anywhere else. Can't praise Confidence Club enough!

16 June 2025
Unprompted review
ConfidenceClub logo

Reply from ConfidenceClub

Wow — thank you! We’re so glad we could be there for you when you needed it most. That stretch after surgery isn’t easy, and hearing that our products gave you comfort (and arrived fast and discreet!) means everything.

We work hard to keep quality high and prices fair, so it’s amazing to know it’s making a real difference for you. Thanks for putting your trust in us.

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