Having used the service last year for my car insurance and despite a couple of problems during the year with free drinks, I was happy to use them again this year. At least that's what I thought was h... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I was promised benefits if I bought via confused. com and haven't received anything as yet - I have bought two lots of car insurance now and havent received any benefits please can you confirm
Company replied
A really quick response with a wide range of quotes. Found the one that suited me best. With a substantial saving on the company's quote I was with the previous year.
Company replied
Easy site to navigate. I was looking for car insurance and found a better deal by using Confused.com. I use Compare.com for all my insurance needs as it allows me to decide whether the renewal price I... See more
Company replied
Company details
Written by the company
In 2002, we became the first comparison site. Our purpose? To take customers from confusion to clarity. We’re here to help you find the right product or service at the best price. Let’s face it, insurance and finance can be a bit of a chore, and with all the choice and options, you don’t want to waste time or money. That’s where Confused.com can help. Whether it's insurance for your car, home, van, bike, pet, holiday or something else, we've got you covered!
Contact info
Floor 2, Greyfriars House, Greyfriars Road, CF10 3AL, Cardiff, United Kingdom
- communications@confused.com
- confused.com
4.2
Great
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Useful site
4 April 2026
Unprompted review
Very efficient and clear process
13 April 2026
Unprompted review
Reward scheme you can't redeem
There purpose and i quote ' To take customers from confusion to clarity " what a joke I have been in contact for the past 2 weeks trying to find out why I am unable to redeem my £20 reward for buying my insurance through confused. Com. I received a reply today and I don't know about clarity I was even more confused ( .Com ) than I was before I got in touch. The reward has now expired like my patience with confused.com.
6 April 2026
Unprompted review
It’s easy to use and quick to get the…
It’s easy to use and quick to get the quotes
17 April 2026
Unprompted review
£200
I was sent your quotes after I was sent a quote from my insurance company. So I renewed it and it has cost me an extra £200
14 April 2026
Unprompted review
Quick easy and to use with great price
Quick easy and to use. I got a great price from a reputable and well known car insurance company that my current (now previous) car insurance company, that I’ve been with for 5 years, could not come close to matching
15 April 2026
Unprompted review
Easy to see prices
8 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor access
Lack of ways to access the rewards when not owning a smart phone or tablet.
9 April 2026
Unprompted review
Reply from Confused.com
Hello Carole,
Thanks for letting us know you're having difficulty accessing or using your rewards without a smartphone.
We’re sorry for any frustration this is causing.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
You could also temporarily use a trusted family member's smartphone or tablet. Simply download the app, log into your account to access your reward. Make sure you log out once you're done though.
Your feedback about accessibility is important to us, and we will certainly share it with our development team as we look for ways to improve.
Jess, Confused.com Representative
Instant quotes in cost order
Instant quotes in cost order. It made the process easy to accomplish.
💯 satisfaction and thank you!
15 April 2026
Unprompted review
Reply from Confused.com
Thanks for the great feedback Georgie,
We're happy to hear that our instant quotes and cost order made the process easy for you.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Does what it states
Have to say I have used this company for a while and in this case halved the insurance I was quoted for renewal
17 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that you've had a positive experience with us! We appreciate you letting us know we could offer you a better insurance quote than your renewal.
We hope to see you soon!
Jess, Confused.com Representative
Not one of the quotes was right
Not one of the quotes was right. every time you went to the insurers website it said there was an issue and made you put your details in again, then it went up by like £1500. Tried about 4 different instances quotes all the same, massive waste time
14 April 2026
Unprompted review
Reply from Confused.com
Hello Alfie,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
Very good and professional service 👏 👍…
Very good and professional service 👏 👍 👌 🙌
17 April 2026
Unprompted review
Reply from Confused.com
We appreciate you taking the time to share your positive experience with our professional service. We're so glad you were happy!
We hope you return to Confused.com soon!
Jess, Confused.com Representative
Reply from Confused.com
We're happy our service offered a good price and was easy to use. Thank you for your positive feedback.
We hope you return to Confused.com soon!
Jess, Confused.com Representative
All questions asked were easy to answer.
16 April 2026
Unprompted review
Reply from Confused.com
We appreciate your feedback, Jean and are glad the questions were easy to answer. Thank you for taking the time to share your positive experience.
We hope to see you again soon!
Jess, Confused.com Representative.
easy to use web page and bought car…
easy to use web page and bought car insurance
14 April 2026
Unprompted review
Reply from Confused.com
We're happy to hear that our webpage was easy to use, and you bought car insurance using our site.
We hope you return to Confused.com for any other insurance needs!
Jess, Confused.com Representative
So important to check the policy contents carefully
I wanted a good deal for my car insurance and without any further thought went straight to Confused.com. BUT not so straiight forward this year. Firstly i ticked replacement car and extra court case insurance that i required, these never were included in my final price, and cost me another £30 of which i probally would not have bought at this now higher price. Also I could find no where were to buy this insurance quoted and had to phone up the company and they were able to track the policy eventually on Confused.com.Seems standards have gone down as never before in 25 years have i had these problems that are unexpected and means you do not know what exactly you have bought and trusted to be correct
3
15 April 2026
Unprompted review
I found this company so easy to use and…
I found this company so easy to use and they were not pushy. They provided the information I required and allowed me to make up my mind of my best option. Thank you
16 April 2026
Unprompted review
Reply from Confused.com
Hello Christine,
We're happy to hear that you found our service easy to use and appreciated our no-pressure approach. We're glad we could provide the information you needed to make the best decision. Thank you for your positive feedback!
Jess, Confused.com Representative.
Lovely site
Lovely site, full of information and list of prices and easy to choose .
12 April 2026
Unprompted review
Reply from Confused.com
We appreciate you sharing your feedback. We are so glad you found our site helpful and easy to use.
We hope to see you again soon!
Jess, Confused.com Representative
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