Connecteam Reviews 1,154

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the app and website intuitive and easy to navigate. Many highlight the efficiency of the service, noting how it streamlines various business operations and simplifies tasks like scheduling, payroll, and communication. People also appreciate the helpfulness of the staff and the comprehensive features offered. However, some customers mentioned that certain manager functions within the app could be cumbersome, and they desired more administrative capabilities, such as adjusting timesheets directly. A few users also found the website less straightforward to understand and noted that some features, like shift confirmation, were not as accessible on the mobile app for all users.

What people talk about most

User experience

Consumers generally find the user experience to be positive, highlighting the platform's ease of use and... See more

Application

People report positive experiences with the app, finding it intuitive and easy to use for various tasks like... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the support staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight that the service has been... See more

Website

Reviewers mention positive feedback about the website. Customers find the platform very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been a very useful app - we have a small team so the importance of everyone knowing who is working when has been really useful, as well as being able to plan for planned absences. Use is int... See more

Rated 5 out of 5 stars

Connecteam has been a game changer for our company, Once you understand scheduling and forms it streamlines all our engineers shifts in to an easy format and the APP is fantastic for the engineers to... See more

Rated 5 out of 5 stars

As a small microservice, finding systems that are affordable, user-friendly, and genuinely useful can be difficult, especially in the early stages of building a business. Connecteam has... See more

Rated 5 out of 5 stars

I’m enjoying the ability to chat with various groups of team members a lot! Someone set up a comic relief chat, and its to be a fun team builder! There is redundancy I don’t quite have figured out wi... See more


Company details

  1. Software company

Written by the company

Connecteam is a leading all-in-one workforce management platform designed to streamline operations and enhance communication for businesses of all sizes. With a user-friendly interface and powerful features, Connecteam helps companies manage, train and communicate with the non-desk teams more efficiently. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time. Connecteam is trusted by over 50,000 companies and is used by more than 1,000,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial! What Connecteam offers: *Employee Scheduling: Easily create and manage shift schedules, handle time-off requests, and ensure optimal staffing levels. *Time Tracking: Monitor work hours with digital timesheets, track attendance, and manage overtime. *Task Management: Assign tasks, set deadlines, and track progress to keep projects on track and ensure accountability. *Communication Tools: Facilitate real-time messaging, group chats, and announcements to keep your team connected and informed. *Document Management: Store and share important files, procedures, and policies securely within the platform. *Forms and Checklists: Create and manage custom forms, checklists, and surveys for streamlined data collection and compliance. *Employee Training: Deliver training materials, track progress, and manage certifications with integrated training modules.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

The experience started off great but we…

The experience started off great but we are still not properly trained on how to use all of connecteams features and it's stalled our implementation to our team.

1 April 2026
Unprompted review
Connecteam logo

Reply from Connecteam

Thanks for the feedback! Your account is filled with helpful materials - you have the support center with videos and articles, and you have dedicated tutorials per feature that you can access at any time. On top of that, you can hire a session with product experts for 1-on-1 training. Have you tried any of these? If you haven't, please do! Need more help? Email me directly at chen@connecteam.com :) Thanks!

Rated 5 out of 5 stars

Scheduling, Training,& More — All in One App! ⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Connecteam has completely transformed the way I manage my team! As a Director of operationa, I use it for everything — employee scheduling, time-off requests, reference materials, training, and even motivational posts to keep my team engaged and inspired.

The scheduling feature alone saves me hours every week, and my employees love being able to view their shifts and request time off right from their phones. Having all our training materials and reference documents in one place means my team always has what they need at their fingertips.

What really sets Connecteam apart is how it brings everything together in one app. It's not just a scheduling tool — it's a full communication and management hub. The ability to post motivational content keeps morale high and the team connected, even on their days off.

If you're looking for an all-in-one solution to manage, train, and communicate with your team, Connecteam is a game-changer. Highly recommend!

1 January 2026
Unprompted review
Rated 4 out of 5 stars

The introductory and training session…

The introductory and training session did a great job of introducing the different ways to navigate the system and use its features for scheduling and messaging. Both components are crucial for scheduling the concierge teams at the different properties. The staff seems to be taking to the system quickly and smoothly.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy and efficient

I like how the schedule and clocking in is in one spot. Only thing I wish it had was a spot to submit for time off (date, how many days & reason for request)

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed so far

My employer introduced this App at the beginning of our working season.
I have found it a useful and comprehensive tool, to stay informed, connected and updated with work-related tasks, documents and messages with each department. It has refined a number of our processes and made our teams more efficient, having a single place to go rather than receiving several WhatsApp group and email address notifications.
One function I have have noticed missing however, is that it appears to lack (at time of writing, as they are constantly improving/updating) a 'Search' function, otherwise, I am very impressed so far.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Love to use

Love to use. Easy to use for the team to schedule, timesheet, and also keep track of differences. Would recommend

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Connectteam has been so easy to use and…

Connectteam has been so easy to use and has a lot of extra features that have been such a time saver. We started using it for clocking in, and this year we've been utilizing the forms and scheduling sections. Being able to import a client list and have all the addresses right there is invaluable to a service business. Having all the team's info they need in one spot has been great!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Connectteam

We use Connecteam at Motivational Care for Seniors LLC to manage our caregiving team, and overall, it has been a very effective tool for daily operations.
The platform makes it easy for our caregivers to clock in and out, receive updates, and stay organized, which is critical in the home care industry. The GPS time tracking and scheduling features help ensure accountability and accurate payroll, while the ability to send announcements keeps communication clear across the team.

One of the biggest advantages is having everything in one place—time tracking, tasks, messaging, and compliance acknowledgments—which reduces confusion and improves efficiency.

That said, there can be a learning curve for new staff who are not familiar with mobile apps, and occasional syncing delays may require follow-up. However, once the team is trained, the system runs smoothly and becomes a reliable part of daily operations.

Overall, Connecteam has helped us improve staff accountability, communication, and time tracking, and we would recommend it to other home care agencies looking for a structured, all-in-one workforce management solution.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great resources and CS team

Their automated help and resources are great, and the customer service team is usually very responsive to my issues and answering questions. They are continuously making updates but I wish it was easier to make requests instead of having to post in a facebook group.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

ConnectTeam has really allowed us to…

ConnectTeam has really allowed us to bring our field operations together. We are able to stay in better communication with all employees and it offers one cohesive platform for operations as it applies to our whole team.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great with Connect teams 2026 !

What made my experience great with connect team is that it's available as a mobile app and on web for bigger device use, making it portable and easy to use. My team have no issues working their way around the app as it provides clear instructions on how to use it and everything is labeled well, you can also chat within this system making it a safe option for the workplace as all things said can be confined to the one place. setting tasks, getting in contact with, making and moving schedules around, giving updates and so much more has never been easier to do !

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I've am actively using Connecteam for…

I've am actively using Connecteam for multiple businesses across different industries. It is scalable, and truly customizable to the needs of each of my business'. Furthermore, each module is fully featured and able in their own competencies.

8 April 2026
Unprompted review

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