Connection Technologies Reviews 

166
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the overall service to be excellent, noting a smooth, easy, and efficient process from start to finish. Reviewers consistently highlight the quick response times and proactive communication, ensuring queries are addressed promptly. However, some customers also noted a decline in communication and responsiveness after the initial sale, mentioning that messages were not read or replied to, and post-sales customer service became non-existent.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently report positive experiences with the service, describing it as efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

User experience

People report positive experiences with user experience, finding the process easy and straightforward from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I vouch for Connection Technologies for your phone contracts as an excellent service unlike any other I have used. Having fought long and hard trying to get service from Vodafone - I moved and put our... See more

Company replied

Rated 5 out of 5 stars

Matt was extremely good in dealing with my business needs, overcame a few issues that I created without fuss and delivered as he said. Very happy with the service I've received and have moved over fro... See more

Company replied

Rated 5 out of 5 stars

Have been dealing with Kia at connection technologies for over a year now and she has been more than helpful. Always available to chat with me when I have a query, always happy to help and has made ch... See more

Company replied

Rated 5 out of 5 stars

Have had a great experience with Callum's help. We'd been in paralysis about which phones to go for and how to shift to a business contract for a while and he laid us down different options for afford... See more

Company replied


Company details

  1. #43 of 98 best companies in Telecommunications service provider
  2. #8 of 22 best companies in Cloud Computing Service
  3. #18 of 51 best companies in Phone and internet services
  4. #5 of 19 best companies in Telephone company
  5. #1 of 1 best companies in Tower communication service

Written by the company

Imagine a world where your organisations telecom and IT just work effortlessly, reliably and with full support whenever you need it. That’s the reality we deliver. At Connection Technologies, we don’t just connect businesses - we empower them. In a world that never stops evolving, we ensure you stay ahead with seamless telecom and IT solutions tailored to your needs. We’re not just telecom experts - we’re problem solvers, innovators and your trusted partners in business connectivity. Your business is unique, and we get that. That’s why we craft solutions designed just for you - because one-size-fits-all simply doesn’t cut it. With industry-leading response times and innovative technology, we keep your business connected in an always-on world. Customer Success Stories Rhino “I first engaged with Connection Technologies several years ago and have utilised their services ever since. Owning a group of national companies sometimes it’s difficult to find a partner who understands your business and goes that extra mile to ensure the services are second to none. They not only understood my businesses but provided solutions to enable savings across the group but also an increased service based upon my currently supplies.” Weymouth “As a newly formed town council, we needed a quick and reliable solution to meet our mobile telecommunication needs. Connection Technologies took the time to understand our requirements and very quickly came back with a total solution that was both cost-effective and provided the best hardware for our staff. This enabled our staff to concentrate on setting up the new Council and providing the very best service to our customers." Volmary “As an IT Director I was looking for a company which would take care of the entire switch over from our old mobile provider and VOIP system. I found the team at Connection Technologies very helpful, and I was kept informed every step of the way. Very pleased with the services we now have and most important for me is the excellent customer service without the long waiting telephone queues.” Use the Geeks “The team are simply incredible - every problem I've thrown at them they've got a solution. They have managed a complete refurb of my technology leaving me to get on with running my business.”


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(166)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t fault this company

I can’t fault this company. Steve Hewlett dealt with my case and his help and support was amazing.

30 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you so much for your review! We're pleased to hear that Steve provided such amazing support for you. We’ll be sure to pass on your feedback to him. If there's anything else we can assist you with in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Great deals and support

Callum H was really helpful whilst moving our organisations SIMs from several providers to just one. We feel like we got the best deal and the discounts are obvious to see. Any additional support needed from Connection Technologies has been quick and efficient.

28 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

We're delighted to hear that Callum H provided such valuable support during your transition to Connection Technologies.
We really appreciate your comments about our support team—delivering fast and efficient service is a top priority for us, and it’s great to see that reflected in your experience.

Rated 5 out of 5 stars

Callum was great from start to finish

Callum was great from start to finish. Always incredibly responsive and patient when my colleagues couldn’t make their minds up.
The porting process was smooth and we look forward to continued great service

29 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for taking the time to leave a review. We are so pleased to hear you had a great service from Callum.

Rated 5 out of 5 stars

Karl's quick and friendly service meant…

Karl's quick and friendly service meant the issue we had was solved quickly.

After having a few issues with the Vodafone website Karl was very quick to respond both on email and also on the phone.

29 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for your review. So glad to hear the service you had was responsive and efficient.

Rated 5 out of 5 stars

We have been using Connection…

We have been using Connection Technologies for around 3 years now and have received excellent service throughout our relationship. They are always very quick to respond to any queries and provide resolutions in a timely manner.

28 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for taking the time to leave this incredible review Callum. So glad to hear you have received a speedy and excellent service.

Rated 5 out of 5 stars

Excellent service, would highly recommend

We have been working with Connection Technologies for a year now and we have had excellent service. Callum in particular has been a great relationship manager!

24 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for taking the time to leave a review, we are so happy to hear that Callum has been a key part in this excellent service.

Rated 1 out of 5 stars

Customer service is quick and the…

Customer service is quick and the agents are all lovely but I’m really disappointed with the information I was given when taking out my contract. What was meant to be £62 a month over 3 years, confirmed via email, is now £97 a month. Evening from the first payment it was over £70. Not what I agreed to and with it being a business contract I was told I was stuck in a 3 year contract. AVOID. My contract ends next year and has now gone up to £97 a month. WTF. No confirmation of the increase in writing. Even in April, surely it doesn’t go up that much. The agents have done f all to rectify it so I must try to help the next person who feels they are getting a steal of a deal. It’s all lies. Just get a personal contract it is much cheaper and less likely to increase over time£40 before the end of your contract.

20 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Good Morning Kelly, I am sorry you feel you have been misled, we under no circumstances want any of our customers to feel this way. I know my colleague Gina has had an email from you this morning, she is going to have a look into this and come back to you as a matter of urgency! The customer service team!

Rated 5 out of 5 stars

Professional Service

Connection Technologies provides excellent service. Lee Trowern, our main contact, was knowledgeable, responsive, and made the process smooth and hassle-free. Highly recommended!

17 October 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for this great review for Lee! We are glad his knowledge and responsiveness made a positive impact. We appreciate your support and look forward to continuing to provide excellent service!

Rated 5 out of 5 stars

Good service, easy to deal with

Patrick Hilton, is very responsive & helpful and works to ensure we have what works best for us.

30 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you so much for taking the time to leave a review about Patrick. We're thrilled to hear that he's been responsive and helpful in ensuring you have the best solutions for your needs. We truly value your feedback.

Rated 5 out of 5 stars

Rob is amazing!

Rob was amazing and so super helpful. He understood what i needed and made sure I was happy throughout the time we worked together.
He has a lovely personality and genuinely wants the best for the clients that he works with
I'd definitely recommend Rob to anyone else in the future.

25 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thanks for your glowing feedback about Rob, it means the world to us.

Rated 5 out of 5 stars

Long standing and unique problem

I had a long standing and unique problem that needed solved, and Nancy from the team was genuinely so helpful with hearing me out, understanding the problem and forming a solution. Would recommend.

26 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you so much for your kind words! We're glad to hear that Nancy was able to help you through such a unique and longstanding issue. We'll be sure to pass along your feedback to her, she'll really appreciate it. Thanks again for recommending us!

Rated 5 out of 5 stars

Fab service for connecting my team who…

Fab service for connecting my team who are out and about. Highly recommend.

19 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for taking the time to leave a review. Great to hear you are happy with the service. If you need anything else please let the team know.

Rated 5 out of 5 stars

Overall experience exceptional

I’m very impressed with the service — the response time to every query is consistently quick, which makes the overall experience exceptional. I must also highlight that all requests and issues are resolved promptly and efficiently. This level of responsiveness truly sets the service apart.

26 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Allan, thank you so much for this glowing review! I will ensure your words are shared with our Team who have been supporting you so far. You know where we are if you need us!

Rated 5 out of 5 stars

From the moment I got in contact with…

From the moment I got in contact with Connection Technologies the team have gone above and beyond my expectations.
The package deal they set up is perfect for my business and the on going customer service has been remarkable .
Thank you once again

16 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you for taking the time to leave a review. So great to hear this incredible feedback. Please let us know if there is anything you need.

Rated 5 out of 5 stars

always responsive, supportive, and a pleasure to work with…

We’ve been using Connection Technologies for our hosted services and they’ve been excellent. The team is always responsive, supportive, and a pleasure to work with. It’s been great building a strong relationship, and we really appreciate all the help they provide. Thank you to everyone at CT!

1 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Jack, thank you for this amazing review! The Team will be happy to hear how they have supported you. We are here if you need anything at all!

Rated 5 out of 5 stars

Connection technologies have been so…

Connection technologies have been so helpful with managing my mobile phone account, Charlie has always been on hand to support anything I need and replies so quickly! Amazing service!!

27 August 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Kate, thank you for taking the time to leave us a review! Charlie will be really happy to hear your lovely feedback :)

Rated 5 out of 5 stars

Great experience dealing with the team…

Great experience dealing with the team here .. Abi , Kalan and Sophie.
thanks gang

25 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Chris, Thank you so much for your kind words! We're thrilled to hear you had a great experience with Abi, Kalan, and Sophie – they’ll be chuffed to know they made a positive impression.

Thanks again for taking the time to leave a review – we really appreciate it!

Rated 5 out of 5 stars

This company and in particular Nancy…

This company and in particular Nancy were so helpful. Would 100% recommend!

25 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Thank you so much for taking the time to leave a review for Nancy – she’s absolutely thrilled to see your kind words! She’s a real credit to our business, and it means a lot to see her recognised

Rated 5 out of 5 stars

Fran is super knowledgeable and very…

Fran is super knowledgeable and very friendly

25 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Hi Amy, Thank you for your review. We're glad to hear that Fran was able to provide you with both expertise and a friendly experience. We appreciate you taking the time to share your feedback and hope to assist you again soon.

Rated 1 out of 5 stars

always available when they want to sell…

always available when they want to sell you something, as soon as you sign you get no reply. sim arrived no handset, whatsapp to sales and no reply, called and closed and advised to email, send email and get bounce back that address not available. avoid

the email i used is the one on your recorded message, if you change it then maybe it wouldnt be sent to the wrong address, additionally i had to call you prompt your reply and answer my query, I spoke to nancy at 10:09am today who said she would call me back in an hour. no reply from her still at 430pm.

22 September 2025
Unprompted review
Connection Technologies logo

Reply from Connection Technologies

Good afternoon Richard,
We understand there was a query regarding your hardware. Our Customer Services team has responded to your enquiry, and your Account Manager has also spoken with you directly.
It appears the email you originally contacted was incorrect, and your call was made outside of our office hours. For future reference, please use the correct email address: customerservices@connection-technologies.co.uk.
We’re sorry to hear that you feel the service you received hasn’t met your expectations, this is disappointing, and we genuinely appreciate your feedback as it helps us to improve.
If there’s anything further you’d like to discuss, please don’t hesitate to get in touch

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look