Booked a 5-day trip to New York via the agency in Mechelen. Communication via email was super-efficient, quick responses, good tips, clear instructions. Contact in person when picking up the travel do... See more
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Onze reis door Thailand (10–27 januari 2026), geboekt bij Jennifer van Connections in Mechelen, was uitstekend georganiseerd. De gidsen en chauffeurs maakten echt het verschil: Oh en Pat waren fan... See more
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We asked connections to help us make arrangements for our trip to India. As we had little to no experience with such far away travels, their experience was very welcome to us. With only half a tra... See more
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Based on the program I saw on the website, I requested to discuss a trip with an agent who had been to Bali. She gave good advise and set up a nice one week road trip for us, including local guide an... See more
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Company details
About Connections
Written by the company
You are welcome in one of our 21 travel shops across Belgium, open Monday to Saturday from 10am until 6pm, where our Travel Designers are happy to help you plan your next trip.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
Why Connections?
* 28+ years of experience and skilled travel experts
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
Contact info
Luchthavenlaan 10, 1800, Vilvoorde, Belgium
- contactcenter@connections.be
- connections.be
4.6
Excellent
12K reviews
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Brazil
Very nice trip to Rio , Ilha Grande , Paraty and the Iguacu falls !
6 March 2025
Unprompted review
Reply from Connections
Dear Geert,
That sounds like an amazing adventure! We're delighted that your trip to Brazil, from Rio to the breathtaking Iguazu Falls, was a great experience. Birgit and our team in Mechelen are always happy to help craft unforgettable journeys. Looking forward to assisting you again for your next adventure! 🌍✈️😊
Kind regards,
Tine Verreck
Senior Manager Customer Care
It's was an easy and smooth booking
It's was an easy and smooth booking, looking for to book plane ticket and the connections team was on top to do it.
15 March 2025
Reply from Connections
Dear Bernard,
Thank you for your great feedback! We're happy to hear that Mecit in our Vilvoorde shop made your booking experience easy and smooth. He and the entire Connections team are always ready to assist you with your travel plans. Looking forward to helping you again soon !
Kind regards,
Tine Verreck
Senior Manager Customer Care
Very nice customer approach.
I felt very comfortable during the entire process.
They helped with every question, changed the programme wherever needed.
This is the second time we booked a stay with Connections, and it will probably not be the last.
11 March 2025
Reply from Connections
Dear Stef,
Thank you for your wonderful feedback! We’re thrilled that you had such a positive experience with Eef and our team in Hasselt. Providing personalized service and ensuring a smooth journey is always our priority. We truly appreciate your trust and look forward to assisting you again in the future!
Kind regards,
Tine Verreck
Senior Manager Customer Care
The prices are really compétitive…
The prices are really compétitive compares to other sites and davantages of finding several Airlines
8 March 2025
Reply from Connections
Dear Suzanne,
Thank you for sharing your experience! We’re pleased that you found great value and a variety of travel options with us. We look forward to helping you plan your next trip!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Ingrid was very helpful
Ingrid was very helpful. Replies quickly and understand what I needed. She even send pictures to have a better idea of what the seats looks like. Also polite and calm person.
12 March 2025
Reply from Connections
Dear Isa,
Thank you for your kind words! We're delighted to hear that Ingrid provided you with clear and attentive assistance. Her dedication to ensuring you had all the necessary details, including visuals, truly reflects her commitment to excellent service. We look forward to helping you again in the future!
Kind regards,
Tine Verreck
Senior Manager Customer Care
a bad feeling
I came out with a bad feeling.
She didn't want to answer some questions because I had bought my flighttickets at connections online. OK I understand but how that was explained could be better!
I paid for an SUV for the trip in the shop.
Then tickets for antelope canyon.
The only ones she could offer were 2 times that actually don't have a nice view.07h and 16h Normally around 12h best time. Instead of saying look on the internet if there is somewhere else, and still book with us.i was confused so, i booked the 2 tickets
Now booked for 189 euros which was actually a waste of money. Booked the same at viator around 12h. In other words the tickets from connections are payed will not be used. (No cancellation. Disipointed.
In my opinion selling tickets regared if the view is good or bad. Just selling. She had Nothing of experence of Las Vegas travel.
Otherwise she was still helpfull
8 March 2025
Reply from Connections
Dear Wim,
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience.
I apologize for any confusion or frustration caused during your visit. Our goal is to provide excellent customer service, and it seems that we fell short in this instance. I understand that communication about your flight booking and ticket options could have been clearer, and we will work on improving how we explain such situations in the future.
Regarding the tickets for Antelope Canyon, I want to clarify that we always book these tickets through the official site to ensure that we offer the most reliable and authorized options. I understand your concern about the timing and view, and I’m sorry that the tickets did not meet your expectations. It is our priority to make sure you enjoy every aspect of your trip, and I will make sure your comments are shared with the team to ensure a better experience for future travelers.
Additionally, I will check if we can make an exception and cancel the Antelope Canyon tickets. I will keep you updated on this matter as soon as I have more information.
Again, I’m sorry for any inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Tine Verreck
Senior Manager Customer Care
Very professional service, competitive prices.
Very professional service from Mecit Kinik, competitive prices, friendly ambiance.
11 March 2025
Reply from Connections
Dear François,
We appreciate your feedback! Mecit ensures a smooth and efficient service while creating a welcoming atmosphere. Unfortunately, I wasn’t at the office when you came by the last time—hopefully next time! 😊✈️ Looking forward to assisting you in the future!
Kinds regards,
Tine Verreck
Senior Manager Customer Care
The first step before great holidays
The first step before great holidays! Connections travel team member did the best to advise and find the perfect solution matching all my criterias.
6 March 2025
Reply from Connections
Dear Fanny,
Thank you for your kind review! We're thrilled that Ingrid was able to guide you and find the ideal travel option tailored to your needs. Wishing you a fantastic journey, and we look forward to assisting you again in the future!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Mathieu,
Thank you for your positive feedback! We're pleased to hear that the team at the airport provided you with excellent service and ensured a smooth experience. Delivering a seamless and welcoming journey for our travelers is always our goal. We look forward to assisting you again in the future! Safe travels! ✈️
KInd regards,
Tine Verreck
Senior Manager Customer Care
I bought Air ticket from this…
I bought Air ticket from this connection in Brugge waww it's very nice cheap price and their very friendly poeple good service keep the good work Thank you
7 March 2025
Reply from Connections
Dear,
Thank you for your kind words! Lisa and her colleagues in our Brugge shop always strive to provide excellent service and find the best travel deals. We’re delighted to hear you had a great experience, and we look forward to assisting you again in the future! Safe travels!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Eddy,
Thank you for your feedback! We're glad to hear that you found the booking process easy and the pricing competitive. We strive to provide a seamless and cost-effective experience for our customers. Looking forward to assisting you again in the future! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
My demand was handled quick and…
My demand was handled quick and correctly, they were helpful and friendly.
2 March 2025
Reply from Connections
Dear customer,
Thank you for your kind feedback! We're delighted to hear that Kelly and the team at Brussels Midi assisted you quickly and efficiently. Providing helpful and friendly service is our priority, and we truly appreciate your trust. We look forward to helping you with your future travels! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
Agent was polite and efficient
6 March 2025
Reply from Connections
Dear David,
Thank you for your feedback! We're delighted to hear that Anahi provided you with courteous and efficient service. Ensuring a smooth and pleasant experience for our customers is always our goal. We appreciate your trust and look forward to assisting you again in the future! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Marc,
Thank you for your kind words! We're delighted to hear that Chris provided you with excellent and flexible service. His expertise and dedication ensure a smooth and hassle-free travel experience. We appreciate your trust and look forward to assisting you again in the future! ✈️😊
Best regards,
Tine Verreck
Senior Manager Customer Care
Quick and accurate help
5 March 2025
Reply from Connections
Dear Gilbert,
Thank you for your feedback! We're glad to hear that you received quick and accurate assistance with your online booking. Providing efficient and reliable service is our priority. If you ever need further support, we're always here to help. Safe travels! ✈️😊
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Ilse,
Thank you for your feedback! We're delighted to hear that your booking experience was smooth and hassle-free. We strive to make the process as easy and efficient as possible. If you need any further assistance, we're always here to help. Safe travels! ✈️😊
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Michel,
Thank you for your feedback! We're glad to hear that Lisa provided you with a clear and helpful explanation. Delivering excellent service and guidance is our priority. We appreciate your trust and look forward to assisting you again in the future! 😊✈️
Kind regards,
Tine Verreck
Senior Manager Customer Care
Very professional service
Very professional service, Martin spoke excellent English, very pleasant and helpful. He was also very knowledgeable.
1 March 2025
Reply from Connections
Dear Margaret,
Thank you for your feedback! We're delighted that Martin provided you with helpful and professional service. His expertise and clear communication are always valued. We appreciate your trust and look forward to assisting you again!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Flexible and fast service.
Flexible and fast service.
Willingness to propose trips which are in line with clients wishes.
1 March 2025
Reply from Connections
Dear Jacques,
Thank you for your kind words about Lara! We’re delighted to hear that you appreciated her flexible and fast service, as well as her dedication to finding trips that match your wishes. Providing personalized travel advice is something we take great pride in.
We look forward to assisting you again in the future!
Best regards,
Tine Verreck
Senior Manager Customer Care
Gilles has been a fantastic help for…
Gilles has been a fantastic help for us. Nothing has been too much for him and no matter how many times we have sent requests with changes to a holiday we are planning, he has always been happily and readily willing to adjust as necessary so that we finally arrived at what we think will be a fantastic break away.
30 January 2025
Reply from Connections
Dear Tonia,
Thank you for your wonderful feedback! 😊 Gilles is truly dedicated to providing top-notch service, ensuring every detail of your holiday is just right. It's great to hear that his flexibility and willingness to help made the planning process smooth and enjoyable. We wish you an amazing trip and remain at your disposal for any further assistance! ✈️🌍✨
Kind regards,
Tine Verreck
Senior Manager Customer Care
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