Booked a 5-day trip to New York via the agency in Mechelen. Communication via email was super-efficient, quick responses, good tips, clear instructions. Contact in person when picking up the travel do... See more
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Onze reis door Thailand (10–27 januari 2026), geboekt bij Jennifer van Connections in Mechelen, was uitstekend georganiseerd. De gidsen en chauffeurs maakten echt het verschil: Oh en Pat waren fan... See more
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We asked connections to help us make arrangements for our trip to India. As we had little to no experience with such far away travels, their experience was very welcome to us. With only half a tra... See more
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Based on the program I saw on the website, I requested to discuss a trip with an agent who had been to Bali. She gave good advise and set up a nice one week road trip for us, including local guide an... See more
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Company details
About Connections
Written by the company
You are welcome in one of our 21 travel shops across Belgium, open Monday to Saturday from 10am until 6pm, where our Travel Designers are happy to help you plan your next trip.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
You can also contact our Customer Service Center for any questions.
Phone: +32 (0)2 550 01 00*
Email: contactcenter@connections.be
Head office:
Connections
Luchthavenlaan 10
1800 Vilvoorde
Belgium
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
Why Connections?
* 28+ years of experience and skilled travel experts
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
Contact info
Luchthavenlaan 10, 1800, Vilvoorde, Belgium
- contactcenter@connections.be
- connections.be
4.6
Excellent
12K reviews
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the staff was very helpful
28 January 2025
Reply from Connections
Dear Assifsan,
Thank you for your kind words! 😊 We're delighted to hear that Sarah and our team at Connections Bruxelles Midi were so helpful. We look forward to assisting you again in the future! ✈️🌍
Kind regards,
Tine Verreck
Senior Manager Customer Care
The staff is very helpful
The staff is very helpful, friendly and has great expertise. Recommended.
21 January 2025
Reply from Connections
Dear Ana,
Thank you for your wonderful feedback on Jos from our shop in Ghent! 😊 We're delighted to hear that you appreciated the helpfulness, friendliness, and expertise of our staff. Your recommendation means a lot to us! Looking forward to assisting you again in the future. 🌍✈️
Kind regards,
Tine Verreck
Senior Manager Customer Care
Friendly professional consultant
Friendly professional consultant. Quick to deteermine the best options at the best price for me.
16 January 2025
Reply from Connections
Dear Rose,
Thank you for your feedback!
It’s wonderful to hear that Corentin provided you with such friendly and professional service. Quickly finding the best options at the best price is exactly what we aim for, and we’re thrilled Corentin delivered.
We look forward to helping you with your next adventure!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Excellent service and bookings of…
Excellent service and bookings of flights to the US + rental car at good rate
15 January 2025
Reply from Connections
Dear Joris,
Thank you for your wonderful feedback about Roel! We're thrilled to hear that you received excellent service and that your flight and rental car bookings to the US were handled smoothly at a great rate. We look forward to assisting you again in the future!
Regards,
Tine Verreck
Senior Manager Customer Care
South-Africa roundtrip
Connections did a great job in organizing the round trip in South Africa! Wonderful roundtrip and good lodging facilities.
27 December 2024
Unprompted review
Reply from Connections
Dear Jan,
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your South Africa round trip and that the accommodations met your expectations. It's great to know that our organization contributed to your memorable journey. We look forward to helping you plan your next adventure! 🌍✨
Regards,
Tine Verreck
Senior Manager Customer Care
Excellent
Super clair, efficace et très bon deal via Lea de connections Liege, n'hésitez pas à l'augmenter vu son excellent travail.
9 January 2025
Reply from Connections
Cher Yannick,
Merci beaucoup pour votre retour !
Nous sommes ravis d'apprendre que vous avez eu une expérience excellente avec Léa de l'agence de Liège. Nous allons lui transmettre vos compliments et bien entendu, nous apprécions votre suggestion concernant sa reconnaissance pour son travail exceptionnel.
Nous espérons vous accompagner à nouveau dans vos futurs voyages !
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
A very knowledgeable agent who reacts…
A very knowledgeable agent who reacts immediately and can offer tailor made solutions for complicated travel arrangements.
3 January 2025
Reply from Connections
Dear Maria Paula,
Thank you for your feedback! 😊
We’re thrilled to hear that Philippe, our Mobile Travel Agent, provided you with immediate and personalized solutions for your complex travel arrangements. His expertise and dedication are truly an asset to our team.
We look forward to assisting you with your future travel plans! ✈️🌍
Kind regards,
Tine Verreck
Senior Manager Customer Care
It is annoying that
It is annoying that, despite the ticket price, spam emails are still regularly sent to you with an offer to upgrade or change seats for an additional fee.
9 January 2025
Unprompted review
Reply from Connections
Dear client,
Thank you for your feedback! The offers you receive are designed to provide additional options to enhance your travel experience. These emails are sent with the intention of giving you the opportunity to make your journey even more comfortable, whether through a seat upgrade or other services.
We hope you’ll see these options as a way to tailor your trip to your preferences. Of course, if you’d like assistance or have any questions about these offers, feel free to contact us. We're here to help make your travels as enjoyable as possible!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reservation d'avion multidestinations…
Reservation d'avion multidestinations sans probleme.
29 December 2024
Reply from Connections
Cher Bernard,
Nous sommes ravis que votre expérience avec l'équipe de notre shop à Waterloo pour la réservation de vos vols multidestinations se soit déroulée sans problème. Votre satisfaction est notre plus belle récompense !
N'hésitez pas à revenir vers nous pour vos futurs projets de voyage, nous serons ravis de vous assister à nouveau.
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
The website is clear
The website is clear, concise and well-designed.
One always knows what the plane ticket will cost before the booking is completed - there are no hidden costs. The follow-up is also good. If one wants to book a rental car or a hotel room these are also availible.
24 December 2024
Reply from Connections
Dear Jeffrey,
Thank you for your kind feedback regarding our website and services. We're delighted to hear that you find our platform clear, concise, and well-designed. Transparency is a top priority for us, so it’s great to know that our pricing meets your expectations with no hidden costs.
We're also pleased that our follow-up process has been helpful and that you appreciate the convenience of booking rental cars and hotel rooms through us.
We look forward to assisting you with your future travel plans and wish you an amazing new year filled with exciting journeys and unforgettable moments!
Best regards,
Tine Verreck
Senior Manager Customer Care
Het is moeilijk om een onderscheid te…
Het is moeilijk om een onderscheid te maken, tussen
Connections, connections.be, Norton,Norton.be etc
Connections was Connections voor Corona
Is Connections nu aangetast door Corona??
9 December 2024
Reply from Connections
Beste Frans,
Bedankt voor uw feedback. We begrijpen dat het soms verwarrend kan zijn met verschillende namen en platforms. Voor alle duidelijkheid: Connections.be is onze officiële website.
Wat betreft uw opmerking over "voor en na corona": de reisindustrie heeft, zoals vele andere sectoren, inderdaad grote veranderingen doorgemaakt tijdens en na de pandemie. Bij Connections hebben we echter hard gewerkt om ons aan te passen en blijven we ons inzetten om u de best mogelijke reiservaring te bieden.
Als u specifieke vragen of opmerkingen heeft, helpen we u graag verder. Aarzel niet om contact met ons op te nemen!
Met vriendelijke groet,
Tine Verreck
Senior Manager Customer Care
Good help to find the best fares within…
Good help to find the best fares within the right schedule. Good job Martin ! Also good insurance proposal.
7 December 2024
Reply from Connections
Dear Martin,
Thank you for your positive feedback about Martin from our Brussels Uptown shop. We're thrilled to hear that he provided excellent assistance in finding the best fares that matched your schedule and offered a great insurance proposal. We'll make sure Martin knows his efforts are appreciated! Safe travels, and we look forward to helping you again.
Kind regards,
Tine Verreck
Senior Manager Customer Care
Laura was top!
29 November 2024
Reply from Connections
Beste Alex,
Bedankt voor uw enthousiaste feedback! Wat fijn om te horen dat Laura top was. We delen dit compliment zeker met haar.
We kijken ernaar uit om u in de toekomst opnieuw van dienst te zijn voor bijkomende vragen of voor nieuwe reisavonturen.
Met vriendelijke groet,
Tine Verreck
Senior Manager Customer Care
ttime to reach the compagny
the problem is to reach the compagny with our difference time zone for me is +6H00 to 7H00 when i am not in Belgium. only stable communication is by email . internet doesn t work allways
28 November 2024
Reply from Connections
Dear Paul,
Thank you for your feedback!
We understand the challenges of reaching us due to the time difference when you're not in Belgium. We strive to make our services accessible globally, but we recognize that internet connectivity issues can add another layer of difficulty.
To better assist you, we recommend using our email support as a stable option for communication, especially when internet access is unreliable. Additionally, our 24/7 Duty Manager service is available to assist you with urgent travel-related matters. You'll find the contact details on your travel documents for immediate support.
We appreciate your understanding and are here to help make your travels as smooth as possible.
Best regards,
Tine Verreck
Senior Manager Customer Care
Very accommodating
The salesman is very accommodating, he explains well all the details of our flight and he made sure that we don't miss a copy or information about everything. Thank you...
24 November 2024
Reply from Connections
Dear Geert,
Thank you so much for your kind words! We're delighted to hear that our colleague was able to assist you effectively and provide all the necessary details for your flight. We truly appreciate your feedback and look forward to serving you again in the future!
Kind regards,
Ilse
Team Connections
Reply from Connections
Chère Christine,
Merci pour votre retour positif concernant notre shop à Waterloo ! Nous sommes ravis de savoir que vous avez apprécié l’accueil chaleureux, la patience et l’efficacité de notre équipe. Votre satisfaction est notre priorité, et nous espérons vous accompagner à nouveau dans vos futurs projets de voyage.
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Kenneth,
Thank you for sharing your positive feedback on Yasmine at our Antwerp shop! We’re delighted to hear that her service was efficient and excellent, as you’ve come to expect. Looking forward to helping you plan your next journey with the same level of care and professionalism. Safe travels!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Lieven,
Thank you for your kind feedback! We're delighted to hear that Carolien’s personal approach, flexibility, and open communication made a positive impact on your experience. Providing tailored, non-binding proposals to fit your needs is exactly what we strive for. Looking forward to assisting you with future plans!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Cher Gauthier,
Merci beaucoup pour votre retour positif concernant Mélanie de notre agence à Namur ! Sa réactivité est en effet l'un de nos atouts majeurs, et nous sommes ravis qu'elle ait pu répondre à vos attentes. Chez Connections, nous nous efforçons de fournir un service rapide et efficace pour que chaque expérience de voyage soit inoubliable. Nous sommes impatients de vous accompagner à nouveau dans vos prochaines aventures !
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
Reply from Connections
Dear Todd,
Thank you for your feedback! We're thrilled to hear that Shani and the team in our Antwerp shop have been consistently helpful, friendly, and honest. Providing correct and trustworthy service is our top priority, and we appreciate your continued trust. Looking forward to assisting you with your future travel plans!
Kind regards,
Tine Verreck
Senior Manager Customer Care
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