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See what reviewers are saying

Rated 1 out of 5 stars

I purchased the eSIM Extra plan, as it looked it would cover my needs. I had to travel across several European countries in 2 weeks time, so this looked like a good plan. It worked for 2 days straight... See more

Rated 1 out of 5 stars

Have had mobile hotspot (Europe Plus Package) for three years now, van living full time across Europe. First year it was working really well, the coverage was ok and their unlimited plan was unbeatabl... See more

Rated 5 out of 5 stars

We have used ConnectPls for several years now. Both with the physical SIM only product (which we use inside our own router) and also one of their eSIMs. We travel and work from our campervan so gettin... See more

Company replied

Rated 5 out of 5 stars

Never had a problem with company, probably one of the best in the market . Always good connection, no matter in what country we are ....some in EU, Switzerland, or Albania, Turkey...cover... See more

Company replied

Company details

  1. Internet provider

Written by the company

ConnectPlus is the ultimate solution for globetrotters who want to stay connected while on the go. With our internet subscription service, you can access fast, reliable internet connection no matter where you are in the world. Whether you prefer a mobile hotspot or an eSim, we've got you covered. And the best part? No pesky roaming charges! With ConnectPlus, you can browse, stream, and stay in touch with loved ones without breaking the bank. Upgrade your travel experience with ConnectPlus today!


Contact info

3.4

Average

TrustScore 3.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thus website is great

Thus website is great. Also, they've a cheap data service and fast response of any questions and problems

1 July 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Thank you for your positive feedback! We're delighted to hear that you're satisfied with our website, data service, and customer support. Your satisfaction is our top priority, and we appreciate your kind words.

Rated 5 out of 5 stars

Amazing connectivity throughout the UK…

Amazing connectivity throughout the UK and whilst I have been travelling in Europe. Also customer services are brilliant, a real person and not a ‘bot’ at the end of an email. Thank you very much, very happy customer

29 July 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Thank you so much for your wonderful feedback! We're thrilled to hear that you've experienced amazing connectivity throughout the UK and during your travels in Europe. It's great to know that our customer service team has made a positive impact, and we appreciate your recognition of their efforts. We're always here to help, and we're delighted to have you as a happy customer. Thank you for choosing us!

Rated 4 out of 5 stars

Unlimited eSIM without account

You just order what you need and pay via stripe! It's as easy as that! No account, no app you need to install, only stripe with magic links.

Customer support is great! I chatted via WhatsApp.

Only 4 stars because I didn't receive the eSIM via mail. Probably some mail provider issues on either end. I then got an image via WhatsApp and was able to scan the QR code right away.

If the email issue gets resolved I would totally recommend it. Price is totally fair!

26 July 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Thank you for your feedback! We're glad to hear that you found our ordering process easy and convenient with Stripe's magic links, and that our customer support was great.

We're sorry to hear about the issue with receiving the eSIM via email. It sounds like there may have been some mail provider issues, but we're glad you were able to get the QR code and get connected quickly.

We appreciate your understanding and your fair assessment. We're working on resolving the email issue to ensure a smoother experience in the future. Thank you for recommending us, and we're committed to improving our service!

Rated 5 out of 5 stars

BEST esim I have used.

i've been using esim here is europe for few years now. but so far, this is the best esim provider available. atleast here in europe.

best thing is, it is truly unli data.

you guys can NEVER go wrong if you wish to subscribe.

3 July 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Thank you for your fantastic feedback! We're thrilled to hear that you consider us the best eSIM provider in Europe after using eSIM services for several years.

We're especially pleased that you appreciate the truly unlimited data. Your recommendation means a lot to us, and we're committed to maintaining the high standards you've come to expect.

Thanks again for choosing us!

Rated 1 out of 5 stars

No service, no refund - I think they're dead.

I purchased it 10 days ago and have not received my unit. I'm in the U.S. and I'm due to leave for Europe in 6 days. I sent 2 emails and 1 message from their website with no response. I tried calling their number in the U.K. and it wouldn't even connect. I'm going to dispute the charge with my credit card company. It looks like they were getting rave reviews until the beginning of June 2024, but now look dead. I think they may have gone out of business.

22 June 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Thank you for your feedback. We sincerely apologize for the delay and lack of communication you experienced. We've also made improvements to our customer service to ensure better response times in the future. We appreciate your patience and understanding. If you have any further concerns, please don't hesitate to reach out.

Rated 1 out of 5 stars

Never again

I purchased it 11 days ago and I haven’t received anything. They told me several times that they had sent it which wasn’t true. They also sent me the wrong tracking information. When I ask about the shipment, they always write me the same: you will receive it but then they tell me that they have problems to send it. I’m traveling and without what I purchased to work. The worst experience ever!

I received the device after two weeks. It worked for only two weeks. Then it failed completely. They don’t always answer (rarely on the website, never by email, sometimes after hours on WhatsApp- but they answered quickly when I wanted to purchase it).

22 June 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

We're sorry to hear about your frustrating experience and appreciate your patience. We're glad to know you eventually received your device, but it's disappointing to hear it only worked for two weeks. We understand how important reliable service is, especially when traveling.

Your feedback is invaluable, and we're committed to improving our service. If you still need assistance, please reach out, and we'll do our best to help resolve any remaining issues. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Poor company

Poor company, I ordered and paid a month's subscription for the european sim only package up front, the product never meterialised so o cancelled the subscription which i am within my rights to do yet they took another months payment out of my account, so I have paid 2 months payments for a product I have never recieved, the product is now pointless as the time has now passed of when i needed the product, poor, poor company, poor communication, they don't care about their customers, only about taking their customers money, never use this company

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust them

Do not trust them, they are scammers. They take your money and you will never see any sim Card or anything. They lie and say we will deal with your order and after days and days no, sim, no nothing. Do not use them as they are so so bad. They need to be reported for their scams

14 June 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Hello Nico, it's Akif from ConnectPls.

I am truly sorry for the frustration you’ve experienced with your subscription. This is not the level of service we aim to provide, and I deeply regret the inconvenience caused. Please share your order details and any prior communication so we can resolve this promptly, whether by expediting your SIM card delivery or providing a full refund. Your feedback is invaluable, and we are committed to making things right for you.

Rated 1 out of 5 stars

I am still with these but I can say the…

I am still with these but I can say the Internet they off is shocking goes off every other day then they don't get back in touch when you are trying to get it sorted. I would not of gone with this company if I would of nlknown the problems it has be careful people

14 June 2024
Unprompted review
ConnectPls logo

Reply from ConnectPls

Hello Kevin, it's Akif here.

We sincerely apologize for the issues you’ve been experiencing with our internet service. We understand how frustrating and inconvenient this has been for you. Your feedback is incredibly valuable, and we’re committed to resolving these problems swiftly. Please reach out to our customer support team directly at support@connectpls.com, and we will prioritize your case to ensure you receive the reliable service you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve.

Rated 5 out of 5 stars

Great product choices

Great product choices, excellent for travelling!
The internet worked all over Europe, much to our suprise!
Good choice of packages at reasonable prices.

We used their device for a long time and it has never let us down. Support is responsive if anything does go wrong which is good to know

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing product and even better service…

Amazing product and even better service from Akif and his team. If you’re looking for a long term internet solution whilst on the road, or if you’re a digital nomad who needs reliable and fast access to online data. Then look no further, ConnectPls is definitely the right choice. Can’t recommend them highly enough. Thanks guys

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly

No extra, no downsides, works perfectly better than any other company, highly recommend if you work remotely and travel around the globe. 101/100!!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Best service ever, they even created personalized plan for me

I would give them 10 stars if I could

So useful, stable connection, even in the most distant parts of the world, and support team is so kind and helpful, they were even willing to create personalized plan just for me, because of the country I went to.

Best service ever, and prices are very reasonable too, for the kind of service you get.

All recommendations 😊😊😊

18 March 2024
Unprompted review

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