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Rated 1 out of 5 stars

I purchased the eSIM Extra plan, as it looked it would cover my needs. I had to travel across several European countries in 2 weeks time, so this looked like a good plan. It worked for 2 days straight... See more

Rated 1 out of 5 stars

Have had mobile hotspot (Europe Plus Package) for three years now, van living full time across Europe. First year it was working really well, the coverage was ok and their unlimited plan was unbeatabl... See more

Rated 5 out of 5 stars

We have used ConnectPls for several years now. Both with the physical SIM only product (which we use inside our own router) and also one of their eSIMs. We travel and work from our campervan so gettin... See more

Company replied

Rated 5 out of 5 stars

Never had a problem with company, probably one of the best in the market . Always good connection, no matter in what country we are ....some in EU, Switzerland, or Albania, Turkey...cover... See more

Company replied

Company details

  1. Internet provider

Written by the company

ConnectPlus is the ultimate solution for globetrotters who want to stay connected while on the go. With our internet subscription service, you can access fast, reliable internet connection no matter where you are in the world. Whether you prefer a mobile hotspot or an eSim, we've got you covered. And the best part? No pesky roaming charges! With ConnectPlus, you can browse, stream, and stay in touch with loved ones without breaking the bank. Upgrade your travel experience with ConnectPlus today!


Contact info

3.4

Average

TrustScore 3.5 out of 5

104 reviews

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Replied to 22% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent

Have been using connectpls for over a month now and the service has been excellent. Have travelled Europe with no worries about exceeding data limits. Highly recommended!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Best purchase for Vanlife/ digital nomad

Perfect Internet provider for Vanlife and digital nomad. I have had ConnectPls for more than a year and they really live up to the expectations. The Esim was easy to set up, the customer service was helpful and quick to respond when I had other problems. The best part was that I was able to travel in so many countries and still have fast Internet to be able to work remote without being affected by fair use policy in EU compared to other provider. Overall, I am a very satisfied customer

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we managed to stay always connected while travelling around Europe, not having to buy SIM cards in every country and ending up with handful of them, with different € and £ balances we can’t use afterwords. Excellent support team, always available and helping us out the few times we needed. Would definitely recommend it!!

2 December 2023
Unprompted review
ConnectPls logo

Reply from ConnectPls

Hi Patricia,

Thank you so much for your valuable feedback! In 2024, we're still working on expanding our internet service and right now we're serving in more than 160 countries.

Stay Connected.

Rated 5 out of 5 stars

I used this company to get a SIM only…

I used this company to get a SIM only subscription for data roaming while travelling around Europe (France and Spain) during the Xmas period. I have clients (childhood trauma psychologist) that I’ve arranged to connect with via video call. I ordered on the 2nd December, the post service used required me to be home midday on a weekday (no given time) I eventually got the package on the 15th after two attempts at re delivery! On the 16th (Saturday) I learned that what I had been sent (from london) was incorrect and I hadn’t been sent a sim, I had been sent a router with a useless SIM card (all second hand). I leave on the 19th (Tuesday) and after paying money I am left seeking a refund and attempting to obtain a new means of connection with zero time to hand. I have to say I feel the team were available online to help, however, they were no help. They used a postal service that leaves no room for life and were incompetent in providing what was paid for. It has left me out of pocket and most concerning, unable to connect with very vulnerable children that require consistency! We will see what happens next….So an update, Akif arranged promptly for me to receive an eSIM (this happened by my first day in France) and granted this for me for 2 months to compensate for the above. The eSIM worked very well and I was able to hotspot on my phone for all of my video calls appointments. It also work well for Netflix. The trip was rescued from stressers and I’ve obviously improved my original review. Happy new year to all

16 December 2023
Unprompted review
ConnectPls logo

Reply from ConnectPls

Dear Ben,

We sincerely apologize for the inconvenience you experienced with your initial SIM order. We understand the critical nature of your work, and it's disappointing that we fell short of your expectations during such an important time.

We appreciate your patience and understanding as we resolved the issue by providing you with an eSIM, which allowed you to connect with your clients and use data services seamlessly during your trip. It's great to hear that the eSIM worked well for you and that it helped improve your overall experience.

Your feedback is valuable to us, and we're continuously working to improve our services and ensure a smoother customer experience. We hope you had successful and meaningful interactions with your clients during your travels, and we wish you a wonderful and prosperous New Year.

Thank you for giving us a second chance, and we look forward to serving you better in the future.

Best regards,
Akif, ConnectPls

Rated 5 out of 5 stars

Outstanding service

Been travelling and working remotely all over Europe for the past few months and have had exceptional coverage everywhere we’ve gone. ConnectPls has enabled us to be digital nomads in even the most remote areas.
Their customer service is outstanding too. Quick responses and helped us out to get connected when travelling out of the EU.
Would highly recommend ConnectPls for anyone needing to stay connected when travelling.

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Nice service :)

The staff try very hard to help, the contact is almost instant. I am using the SIM-only service for the second month and so far I am satisfied.

19 June 2023
Unprompted review
ConnectPls logo

Reply from ConnectPls

Hey Rafał! Thanks a million for the awesome review! We're stoked to hear that our staff's lightning-fast support and our SIM-only service have kept you satisfied. We'll keep rocking and rolling to ensure your internet connection stays top-notch for all your adventures! Stay connected and keep having a blast! 🚀🌟

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