Excellent service. Quick delivery after ordering. Vibrating alarm just what I wanted as I have been struggling for years with other alarm clocks despite being promised it would be ‘ extra loud’. Will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of informatio... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
Company replied
Connevans has a wide range of products for the hard of hearing and provide clear explanation for each. I ordered some gel to help ease the ear moulds of the new hearing aids into position and my ord... See more
Company replied
Company details
- #2 of 12 best companies in Hearing Aid Shop
- #7 of 47 best companies in Battery shop
- #4 of 36 best companies in Disability equipment supplier
- #5 of 71 best companies in Mobility equipment supplier
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and makes a big difference…
Easy to use and makes a big difference to my husband hearing conversations
31 August 2026
Reply from Connevans Limited
Hello Mrs Heimel
Thank you very much for your kind review, we're pleased to hear that you are happy with your purchase.
We look forward to helping you again soon.
Best wishes from all of us at Connevans
very efficient
30 August 2026
Reply from Connevans Limited
Hi David
Thanks for the 5 star review! We look forward to helping you again in the future :)
Best wishes from all of us at Connevans
Ordered a Trantec Lapel microphone for…
Ordered a Trantec Lapel microphone for my local Church which arrived quickly and works perfectly. Will order again from here if we need another one in the future.
28 August 2026
Unprompted review
Reply from Connevans Limited
Hi Ray
Thanks for leaving us a review. We're pleased to hear that your microphone arrived quickly and is working well for your local church.
We really appreciate your kind words and hope to hear from you again if you need anything else in the future :)
Best wishes from all of us at Connevans
Phonak hearing aids charger
I was pleased to be able to order the replacement charger I needed for my hearing aids, at a much cheaper price than my original retailer. Product arrived in good time and works perfectly.
10 September 2026
Unprompted review
Reply from Connevans Limited
Hi Emma
Thank you for leaving us a review. We're pleased to hear that you were able to find the replacement charger you needed with us, and that it's working perfectly for you!
It's great to know we could help you find the right replacement at a good price :)
We look forward to helping you again soon.
Best wishes from all of us at Connevans
I am happy to recommend Connevans
I am happy to recommend Connevans. They have a great range of products at reasonable prices and their service is reliable and efficient.
31 August 2026
Unprompted review
Reply from Connevans Limited
Hi Michael
Thanks for the 5 star review! We're really pleased to hear that you've been happy with the range of products, prices and service!
Your kind words are very much appreciated by the whole team :)
Best wishes from all of us at Connevans
No more scammers!
Very happy with new Swissvoice phone for my mum which allows us to block all calls except existing contacts, so she no longer has any more scam calls to contend with!
23 August 2026
Reply from Connevans Limited
Hi Jenny
Thanks for taking the time to leave us a review. We're pleased to hear that you're happy with the Swissvoice phone for your mum. The call blocker feature really is a handy way of helping to keep unwanted calls at bay!
We hope your mum enjoys using her new phone :)
Best wishes from all of us at Connevans
Great website
Great website, I was able to make a minor change to the delivery address. You cannot do that with many on-line orders.
30 August 2026
Reply from Connevans Limited
Hi Andy
Thanks so much for taking the time to leave us a review. We're pleased to hear you were happy with your experience and look forward to helping you again soon :)
Best wishes from all of us at Connevans
Best slim tubes for my Phonax hearing aid
I Emailed firstly to ask which slim tubes tubes was best for me. Received email back and ordered the best ones for me. Very pleased with the service
Thank you
10 September 2026
Reply from Connevans Limited
Hello!
Thank you so much for taking the time to leave us a Trustpilot review, we really appreciate your kind words. We're pleased to hear we were able to help you find the right slim tubes for your hearing aids.
If you're ever unsure which accessories or spares you need, don't hesitate to get in touch, we're happy to help you find what you're looking for :)
We look forward to helping you again soon.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello Heather
Thank you for the kind review, we're pleased to hear you are happy with your experience. We look forward to helping you again in the near future :)
Best wishes from all of us at Connevans
Had to cancel order refunded straight…
Had to cancel order refunded straight away no messing about.
30 August 2026
Reply from Connevans Limited
Hello Mr Pryce
Thank you for your review. We're pleased to hear that the team were able to process your cancellation and refund quickly and without any hassle.
We do hope you'll return to us in the future :)
Best wishes from all at Connevans
Got what I asked for speedily.
26 August 2026
Reply from Connevans Limited
Hello!
Thank you for the 5 star review, we're pleased to hear you were happy with the service provided and we look forward to helping you again next time :)
Best wishes from all at Connevans
Great products and decent prices
Great products and decent prices, I have been using this supplier many times for 15 years or so since my first-time order, no issues for me.
22 August 2026
Reply from Connevans Limited
Hi Seing Ta
Thank you for your kind review. We're so pleased that you're happy with the service you receive from us.
Thank you for your ongoing support, it really means a lot to our small family-run business :)
We look forward to the next time!
Best wishes from all of us at Connevans
good price and prompt delivery
27 August 2026
Reply from Connevans Limited
Hi Peter
Thanks for the 5 star review! So happy to hear you were pleased with the price and received your order promptly. We do hope we can help you again soon! :)
Best wishes from all of us at Connevans
Good supplier
Good, clear choice of product.
Easy to order.
Swift action.
Packaged well.
Safety delivered.
29 August 2026
Reply from Connevans Limited
Hello Mr Russell
Thanks for taking the time to leave us a Trustpilot review, we really appreciate it! We're so pleased to hear you are happy with the service provided and look forward to helping you again soon :)
Best wishes from all at Connevans
Reply from Connevans Limited
Hello!
Thank you for the 5 star review. We're pleased to hear you were happy with your service and look forward to supporting you again soon :)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi David
Thanks for leaving us a 5 star review! We're pleased to hear you were happy with the pricing and speedy delivery and we hope to have the pleasure of helping you again soon :)
Best wishes from all of us at Connevans
always straight forward delived even on…
always straight forward delived even on small items would use again
26 August 2026
Reply from Connevans Limited
Hi Ronald
Thanks for taking the time to leave us a review, we're pleased to hear you had a positive experience and look forward to helping you again soon!
Best wishes from all of us at Connevans
Good range of products
Good range of products. Good service, just what is needed from a specialist retailer.
28 August 2026
Reply from Connevans Limited
Hi Robert
Thanks for the 5 star review! We're glad you had a positive experience with us and look forward to helping you again soon.
Best wishes from all at Connevans
I recently ordered the Oticon Hearing Aid Remote 3.0
I recently ordered the Oticon Hearing Aid Remote Control 3.0 and was delighted that it arrived within a few days of placing the order. To date the device is working very well and has significantly improved my experience of wearing a hearing aid with several different modes, as I can change between modes discreetly.
As I had a few questions with regard to the compatibility of the device with my phone, I decided to contact Connevans prior to purchasing the remote control. I did not have to wait long before being connected to a pleasant member of staff, who was very helpful and answered my queries.
The design of the device is simple and setup was straightforward. It would have been very helpful if a suitably sized chord that could be fed through the holes already present on the remote be provided.
28 August 2026
Reply from Connevans Limited
Hi Colin
Thanks for taking the time to write such a detailed review. We're pleased to hear that your Oticon Remote Control arrived quickly and is making such a positive difference for you.
It's also great to hear that our team was able to answer your questions and help you feel confident about compatibility with your hearing aids before making your purchase!
Thank you for choosing Connevans :) We look forward to helping you again in the future.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Leonard
Thanks for taking the time to leave us a review, we're pleased to hear you found the process easy and that your order arrived quickly.
We look forward to supporting you again soon!
Best wishes from all of us at Connevans
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