Consolidated Credit Reviews 

9,167
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making the process of managing debt much easier. Many people highlight the excellent customer service, noting that representatives are patient, polite, and take the time to explain how everything works, providing guidance and support. Reviewers are particularly satisfied with the company's ability to negotiate lower interest rates and create manageable payment plans, significantly reducing their debt and improving their financial situation. However, some people mentioned issues with customer service, describing it as unhelpful. A few other people also felt that the company was pushy in their sales tactics, to the point of needing to ask them to stop calling. There were also instances where customers felt a lack of flexibility regarding fees, even after a long history with the company.

What people talk about most

Customer service

Clients share positive opinions on customer service, often describing representatives as helpful, pleasant,... See more

Staff

Consumers find staff to be positive, consistently describing them as very helpful, nice, and knowledgeable.... See more

Payment

Reviewers mention positive feedback about payment, with many expressing satisfaction that payments are on... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and happiness with the... See more

Price

Users describe positive interactions with price, with many reviewers reporting that the company successfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is so professional to work with. They are not like other debt consolidation companies. They work by lowering interest rates while keeping the debt and not negotiating like other companies... See more

Company replied

Rated 5 out of 5 stars

Consolidated Credit made it possible to finally pay off a debt that would have taken me decades to do. I was taken advantage of by a lender who used the old trick of fine print to charge interest tha... See more

Company replied

Rated 5 out of 5 stars

The process was really simple to start, they lowered my monthly credit card bills from a minimum payment of $450 a month to a repayment plan of $240 a month with no interest. They wven gave me a free... See more

Company replied

Rated 5 out of 5 stars

This company is awesome, it's helping me pay my debt of every month after the negotiated a much lower price & intrest rate. It's made me financially more responsible. A great service to help. I'm so g... See more

Company replied


Company details

  1. Debt relief service
  2. Financial advisor

About Consolidated Credit

Information provided by various external sources

Call us today at 1-844-329-7146 to begin your path towards freedom from debt.
As a non-profit agency and one of the nation’s largest credit counseling organizations in the country, our mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling. For 23 years we have helped over 6.5 million people find the financial freedom they need. Whether they need housing counseling, relief from credit card debt, or simply want advice on how to better manage their money, we have the resources, recommendations, and solutions consumers need to reach their financial goals.

Llámenos hoy al 1-844-329-7146 para comenzar su camino hacia una vida sin deudas. Como una organización sin fines de lucro y una de las agencias de consejería de crédito más grande de los Estados Unidos, nuestra misión es la de ayudar a las familias con sus problemas de deudas a través de programas de manejo de deudas, consejería profesional y educación financiera. Durante más de 23 años, hemos ayudado a 6,5 millones de personas a encontrar la libertad financiera que necesitan. Ya sea que necesiten asesoramiento sobre vivienda, alivio de deudas de tarjetas de crédito o simplemente desean administrar mejor su dinero, tenemos los recursos, las recomendaciones y las soluciones para ayudarlos a alcanzar sus metas financieras.

BBB Accredited Business A+ Rating

Written by the company

Giving Back to the Community

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.

Consolidated Credit believes in giving back to the communities in which we work, live and help our clients.
Whether it is through a corporate donation, employee fundraising campaign or volunteering, we want to help enrich the lives of Americans.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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4.8

All reviews

(9,167)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She has been the best person I've met…

She has been the best person I've met in years. She's super professional with a family touch, explaining things with so much love and patience.Thank you?! For having someone so good workings for this company.

6 March 2026
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Reply from Consolidated Credit

Dear Amneris,
We understand debt is hard enough to deal with on its own and are glad your counselor made such a positive difference for you! If you’ve been happy with our service, please consider referring us to family and friends. Tell them to give us a call at 877-987-3337! Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

AWESOME CUSTOMER SERVICE

I was assisted by Mr. Mark, he's very professional, understanding with my lack of internet skills. He was patient and made me see that I can do the uploading. I managed to send the documents by the app. He's An AWESOME PERSON, POLITE AND AWESOME CUSTOMER SERVICE SKILLS!!!

6 March 2026
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Reply from Consolidated Credit

Dear Elizabeth,
We understand not everyone is a computer wiz and are delighted that Mark took the time to walk you through the process and ensure everything was done right. Thank you for choosing us as a partner in your financial journey! We can't wait to see the progress you'll make in the program. If you ever recommend us to anyone, tell them to call 877-987-3337! You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Best decision I made was to call…

Best decision I made was to call Consolidated Credit, such a relief and after 6 months my credit score got so much better.

1 December 2025
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Reply from Consolidated Credit

Hi Maria,
It's a pleasure to know you're so happy with our service! We're also glad to hear your credit has improved while you're making faster progress paying down your accounts. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Consolidated Credit has helped me pay…

Consolidated Credit has helped me pay off a lot of debt.

24 February 2025
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Reply from Consolidated Credit

Hi Janelle,
We're delighted to help you pay down your accounts in a real way and hit those milestones! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 4 out of 5 stars

The right choice for me

Excellent enrollment process. Website easy to navigate. Responsive to questions from clients.

10 September 2025
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Reply from Consolidated Credit

Hi David,
We're glad to hear you're satisfied with our service and your program! Thank you for the feedback. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Respect & Politeness can go a long way

It began with the individual who received my information and worked out a plan.
Afterwards, it was the representatives at customer service who were extremely helpful and polite.

5 January 2026
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Reply from Consolidated Credit

Hi Nydia,
Stellar service is our goal and we're so glad to hear that's been your experience! We’ve been counseling people through credit challenges for free since 1993. If you recommend us to family or friends tell them to call 877-987-3337! We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I was in debt and couldn't find a…

I was in debt and couldn't find a company that I trusted. I read reviews and called Consolidated Credit. The first person I spoke to was David Hajjar. He immediately put me at ease and spoke without judgement and talked me through the whole process. It is a program that reduces your interest on each account, it doesn't negotiate what you owe or have you stop payments. I pay what I owe less the incredibly high interest rates. I signed up that day and have no regrets. I have called with questions and everyone that answered the phone was so nice and helpful. Laura, Alisha, Courtney to name a few. They were there to help me and guide me. I could not have done it without them.

29 January 2026
Unprompted review
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Reply from Consolidated Credit

Dear Michelle,
Thanks for sharing your experience in detail. We're delighted to hear all our team members have consistently provided you the high level of service you deserve and that your program has been working well! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars
Consolidated Credit logo

Reply from Consolidated Credit

Hi Devon,
Thanks for the feedback! We're glad our team has delivered good service and an effective program. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I have worked with Consolidated Credit

I have worked with Consolidated Credit in the past, and they are by far the most honest and forthcoming debt management company I've encountered. Initially, I tried a different company that advertises across several media channels, but I found them pushy, to the point where I had to ask them to stop calling because I was no longer interested in their services.

20 January 2026
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Reply from Consolidated Credit

Hi Pedro,
We appreciate you sharing your experience with and are glad you've been given the high level of service you deserve from our team! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

This company is awesome

This company is awesome, it's helping me pay my debt of every month after the negotiated a much lower price & intrest rate. It's made me financially more responsible. A great service to help. I'm so grateful for their assistance.

17 January 2026
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Reply from Consolidated Credit

Hi Sunshine,
Thanks for the feedback! It's a pleasure to know the program and our counseling has not only helped you with your interest rates and accounts, but also set you up for greater success in the future. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I've paid off so much over the past few…

I've paid off so much over the past few years

16 January 2026
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Reply from Consolidated Credit

Hi David,
Congratulations on the progress you've made! We appreciate the opportunity to be part of your financial journey. If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Trustworthy and honest

Does whats expected and trustworthy. They are not shady and keep the payments for themselves like other consolidstion places.

24 January 2025
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Reply from Consolidated Credit

Dear Kevin,
We're delighted you've had a nice experience with our nonprofit and we're glad your program has gone like you've expected. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 1 out of 5 stars

I’ve been a loyal customer

I’ve been a loyal customer, and i have referred friends and family. Recently I faced an NSF fee. I explained there was a time difference, deposited the funds promptly, and asked for a one-time courtesy waiver. They refused, despite my history with the company and my referrals. This felt like a missed opportunity to reward loyalty and goodwill. If you rely on flexible handling of such fees, you may want to consider other companies as backups.

9 January 2026
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Hi De Se,
We regret the fee negatively impacted your experience and understand timelines can be tight when moving money between accounts. When the client services team is notified ahead of time, we typically do our best to delay or reschedule payments. If you ever need assistance in the future, please don't hesitate to contact us at 877- 201-7780.

Rated 5 out of 5 stars

Always very helpful when contacted

Always very helpful when contacted, easy to work with! Has made my life much easier!
Highly recommend!!

5 January 2026
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Reply from Consolidated Credit

Dear LeeAnn,
We strive to deliver excellent service and are glad you've always been able to reach a helpful member of our team when you need help. If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars
Consolidated Credit logo

Reply from Consolidated Credit

Hi Ryan,
We try to make every aspect of our service as convenient as possible and are glad you've enjoyed our website and portal! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Game Changer

This company is so professional to work with. They are not like other debt consolidation companies. They work by lowering interest rates while keeping the debt and not negotiating like other companies. They make a payment plan to payback the debt without the high interest rates on the cards. Plus you have a chance of using your cards after the debt is paid off. The only downside is you cannot use the cards anymore which is good to keep track so you do not get in debt again.

1 June 2025
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Reply from Consolidated Credit

Dear Roberta,
Your detailed review is appreciated! We're excited to be working with you and are glad the program is helping you reach your goals. We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

I like me thamk

23 December 2025
Unprompted review
Consolidated Credit logo

Reply from Consolidated Credit

Hi KeiLhaa,
We're glad you found our service worthy of five stars! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 1 out of 5 stars

Took Their Fee's But Didnt Help

I enrolled in the consolidation program with Consolidated Credit (CC) after being promised a budget-friendly payment plan and debt consolidation. I paid a non-refundable $39 fee plus a first payment, which included a $50 program fee, under the assumption I was successfully enrolled.

However, the program failed to deliver. Shortly after my first payment, CC informed me that Capital One had declined to participate and advised me to contact the bank directly. Capital One, in turn, refused to provide details and directed me back to CC. This resulted in a frustrating two-week blame game between CC and the bank, with neither offering any concrete assistance or explanation for the denial. Despite my requests, CC failed to provide any proof of Capital One's denial.

Eventually, Capital One flatly stated they would not approve the proposal. When I informed CC, they canceled my entire account without further inquiry or attempts to assist. I had asked if they offered any alternative routes to take in this situation and was told no. But I found this odd considering during my “orientation” they suggested there were multiple other options beyond this program they assist with.

The most frustrating aspect is the lack of support and the financial loss. CC merely submitted a proposal, was denied, and then offered no recourse. I ended up wasting the $39 fee. Furthermore, my initial plan payment was applied to my accounts but did not cover my minimum payments, and CC still deducted their $50 fee. I am left questioning why I had to pay $90 in fees when CC provided no tangible help, failed to properly enroll me, and did not achieve the promised interest reduction.

This program seems risky for anyone struggling as you are stuck in a waiting game to see if the program even works. When it doesn’t work, you’re stuck behind on bills and have even less money due to their fee’s not being returned to you.

Edit to response:
My second payment was reversed as it wasn't handed to Capital One yet. My initial program fee (39 dollars) and first payment was not. This included a 50 dollar program fee. The first payment was randomly applied to my accounts by Capital One, but did not cover a single minimum payment.

3 December 2025
Unprompted review
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Reply from Consolidated Credit

Dear Dustin,
We regret your experience took the path it did and understand your frustration. We hope you can understand that due to the special circumstances regarding your accounts our typical programs and processes were not workable. We were happy to return the funds collected from you and we wish you the best moving forward.

Rated 5 out of 5 stars

I highly recommend Consolidated Credit Services

Reps listened and we're patient and tried their best to help me solve my credit issues

9 December 2025
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Reply from Consolidated Credit

Dear Julie,
We understand how difficult it can be to get a handle on debt. We're glad to know your counselor took the time to listen to you and find the best solution for you! If you ever recommend us to anyone, tell them to call 877-987-3337. You can also stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Rated 5 out of 5 stars

Excellent help

Excellent help! They really take care of their customers. I’d highly recommend

8 December 2025
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Reply from Consolidated Credit

Hi Maria,
Welcome aboard! It's a treat to hear you've received the high level of service you deserve. Thank you for taking the time to leave a review! If you recommend us to family or friends tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

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