Best price in town!
Quality: 5
Value for money: 5
Sold by Constellation
The information on this page is based solely on product reviews written by customers of Constellation via Trustpilot.
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Product details
Brand: Constellation
All reviews
The online processes do not work. After signing up for service, I got an email stating that a welcome package would be emailed to me and would include plan information, account information, etc. This never came. I had to go to customer service to get my account number and access to the online portal. The online identity verification process also does not work. It is unable to process the scanned picture of the back of a DL.
Quality: 1
Reply from Constellation
Hi Margaret - We are very sorry to hear about your experience. After speaking with our Customer Care team, they did confirm that their records show that a welcome package was mailed to you by postal mail and a confirmation email was sent to you right after you signed up. We have sent you an email associated with this review. If you could please respond to that, we will have our customer care team look into this further to make sure we have the correct information on file and share your feedback with them. Thank you.
Electricy was on time
Quality: 5
Value for money: 5
Been a customer since 2014
Quality: 5
Very happy with Constelation
Quality: 5
Value for money: 5
Hard to rate quality of electricity, only the price and service. Price is reasonable and service has been consistent.
Value for money: 4
I recently renewed my contract with Constellation. I have not experienced any problems or concerns. I found that their rates are very reasonable. I highly recommend Constellation to others.
Quality: 5
Value for money: 5
Thank you..
Quality: 5
Value for money: 4
Very transparent company with wonderful customer service!
Quality: 5
Value for money: 5
I have enjoyed being a Constellation customer. Customer Service is very helpful and they are easy to work with during contract renewal.
Quality: 5
Value for money: 5
I love my electric company
Quality: 4
Value for money: 4
Has a plan that includes A/C & Heating coverage as well as help with electrical fixtures. No other provider has such a great offering!
Quality: 5
Value for money: 5
I wish the price was lower per kilowatt and that it wouldn’t go up so much when they do.
Quality: 5
Value for money: 4
Reply from Constellation
Hi Russell - We appreciate your feedback about our rates and will share this with our pricing team. Thank you.
The best help and company I've had
Quality: 5
Value for money: 5
Great service, reasonable rates, company appreciate. Thanks I can survive this summer. My thermostat stays at the same temperature. I don't need it cold. At my age I can't afford my rates to go up & I appreciate keeping me informed about the function of my air- conditioner. Thanks so much.
Quality: 5
Value for money: 5
I’m ok with it.
Quality: 5
Value for money: 4
I am so pleased with the rates I’m on a budget and couldn’t afford anymore than what I’ve been paying.
Quality: 5
Value for money: 5
They are cheapest electricity rate that I ever have compared to other electricity providers.
Quality: 5
Value for money: 4
Company support and customer service is great
I've been very happy with Constellation but I wish their rates were a little cheaper.
Quality: 5
Value for money: 4
Reply from Constellation
Hi JB - We appreciate your feedback about our rates. We will share it with our pricing team. We're glad to hear you're happy with Constellation and appreciate you choosing us to be your electricity provider. Thank you.